Finger Lakes Animal Hospital

Finger Lakes Animal Hospital, situated at 5383 Thomas Rd, Canandaigua, NY 14424, USA, is a highly regarded "Pet Hospital" dedicated to providing exceptional and compassionate veterinary care for a wide range of animals. They serve the Canandaigua community and surrounding areas, offering a comprehensive suite of services and goods tailored to promote the health and longevity of pets.

You can contact Finger Lakes Animal Hospital by phone at (585) 394-2288 or mobile at +1 585-394-2288. Their office hours are typically Monday to Friday from 8:00 AM to 5:00 PM, with Saturdays and Sundays being closed.

The environment at Finger Lakes Animal Hospital is designed to be welcoming, clean, and well-organized, with a keen awareness of pet comfort and owner convenience. A standout feature, as noted by clients, is the presence of separate entrances for dogs and cats. This thoughtful design minimizes stress for feline patients, who can often become anxious in the presence of dogs. The facility is consistently described as clean and well-maintained, contributing to a professional and reassuring atmosphere. The staff's welcoming and attentive demeanor further enhances the environment, creating a sense of ease for both pets and their human companions. This dedication to a low-stress environment is particularly evident in their approach to anxious animals, as highlighted by client testimonials about Dr. Kurtz's accommodating nature with an "anxious cat that is terrified of the vets office." The provision of "endless amounts of treats" for dogs also helps to create positive associations with the vet visit, making it a less frightening experience for pets.

Finger Lakes Animal Hospital provides a full spectrum of high-quality veterinary services, utilizing up-to-date techniques and procedures. Their comprehensive offerings include:

• Pet Exams and Preventive Care: Central to their mission is proactive wellness. They offer thorough pet exams and preventive care plans for all life stages, from puppies and kittens to senior pets. This includes routine check-ups, vaccinations, parasite control, and personalized wellness programs to keep pets healthy and prevent illness.
• Surgical Services: The hospital is equipped to perform various surgical procedures, including routine operations like spaying and neutering. They also offer more complex procedures such as CCL (Cranial Cruciate Ligament) surgeries, which are common orthopedic issues in dogs. Their surgical services extend to advanced soft tissue surgery and dental surgery, as evidenced by a client's positive experience with detailed explanations and before/after X-rays for extractions. They aim to provide high-quality surgical care in a safe, stress-free, and relaxing environment, utilizing state-of-the-art equipment and an experienced team. Laser surgery is also offered as a safe alternative to traditional surgery.
• Diagnostics: To accurately diagnose and treat conditions, Finger Lakes Animal Hospital offers a range of diagnostic services. This includes a full in-house laboratory for various tests, and digital X-ray capabilities for detailed imaging of internal body systems. They also use ultrasound for further diagnostic insights.
• Dental Care: Recognizing the critical importance of oral health, they provide comprehensive dental services, from routine cleaning to complex extractions, ensuring pets maintain healthy mouths and overall well-being.
• Nutritional Analysis and Weight Management: The hospital provides expert advice on pet nutrition and helps manage pet weight, crucial for preventing various health issues and promoting longevity.
• Laser Therapy: This non-invasive treatment option is available to help reduce pain and inflammation, and accelerate healing for a variety of conditions, including post-surgical recovery, arthritis, and soft tissue injuries.
• Exotic Pet Care: Beyond dogs and cats, Finger Lakes Animal Hospital extends its care to a variety of exotic pets, including small mammals, birds, reptiles, and even barnyard pets, demonstrating a broad spectrum of veterinary expertise.
• Pet Boarding: For the convenience of pet owners, the hospital offers boarding services for dogs and cats, providing a safe and supervised environment for pets while their owners are away.
• Emergency Care Information: While their regular hours are weekdays, they provide information on accessing emergency pet care for after-hours situations, demonstrating a commitment to continuous support for their patients.
• Pharmacy Services: An in-house pharmacy ensures quick access to necessary medications and prescription diets.

Several key features contribute to Finger Lakes Animal Hospital's excellent reputation and high client satisfaction:

• Highly Knowledgeable and Trustworthy Veterinarians: Dr. Kurtz is consistently lauded for her expertise, knowledge, and ability to explain complex medical information clearly. Clients express complete trust in her judgment, especially when facing difficult decisions or understanding treatment options like CCL surgeries.
• Compassionate and Attentive Staff: The entire team, from the front desk to the veterinary technicians and doctors, is described as welcoming, attentive, compassionate, and demonstrating a genuine love for animals. This compassionate approach makes a significant difference in the pet's experience, often alleviating fear and anxiety.
• Personalized and Thorough Care: Clients appreciate that the veterinarians take the time to listen to their concerns, answer questions thoroughly, and find solutions that truly work for both the pet and the owner. This individualized approach is a hallmark of their service.
• Separate Entrances for Dogs and Cats: This thoughtful facility design minimizes stress for anxious pets, particularly cats, by reducing exposure to potential stressors.
• Excellent Communication and Follow-up: The hospital excels in communication, providing clear explanations about treatment options, findings (e.g., before/after X-rays for dental surgery), and aftercare instructions. Their proactive follow-up care, including checking in on pets even after outside urgent care visits, reinforces their commitment to ongoing patient well-being.
• Accommodating to Anxious Pets: A recurring theme in testimonials is their ability to handle and accommodate anxious or fearful pets, making vet visits a positive rather than traumatic experience. This is achieved through gentle handling, patience, and the use of positive reinforcement like treats.
• Community-Based Practice with a Small Clinic Feel: Despite offering a wide range of advanced services, Finger Lakes Animal Hospital prides itself on maintaining a warm, community-oriented atmosphere. This balance allows for personalized care while providing access to modern veterinary medicine.

Finger Lakes Animal Hospital leverages its commitment to quality care and client satisfaction as its primary promotional strategy. While specific, time-limited promotional offers like new client discounts or referral programs are not universally detailed, their ongoing dedication to value is evident:

• Pet Annual Wellness (PAW) Plans: They offer PAW Plans, which are designed to help manage preventive care costs and mitigate unexpected expenses throughout a pet's life. This proactive approach to health management is a form of value proposition.
• Online Pharmacy: For convenience, they provide access to an online pharmacy for purchasing medications, food, and other essential pet products. This offers clients an easy way to manage their pet's needs.
• Financial Assistance Options: Recognizing that veterinary care can be a significant expense, Finger Lakes Animal Hospital works with pet insurance providers and financing solutions like CareCredit. This helps pet owners manage costs, ensuring that pets receive the care they need without undue financial burden on their families.
• Strong Word-of-Mouth Referrals: The overwhelmingly positive customer reviews serve as a powerful form of promotion. The direct testimonials, such as "I cannot recommend Dr. Kurtz enough" and "I highly recommend Finger Lakes Animal Hospital to anyone looking for a reliable and caring veterinary practice," are invaluable in attracting new clients based on trust and demonstrated excellence.

The hospital's focus on building strong relationships with clients and their pets, providing thorough explanations, and ensuring positive experiences for even the most anxious animals, forms the core of their ongoing promotional efforts, leading to high client loyalty and referrals.