Feline Health Center

Feline Health Center, situated at 98-100 Maple Ave, Morristown, NJ 07960, USA, is a veterinary care facility specializing in the health of feline patients. They can be contacted at (973) 285-5151 or +1 973-285-5151. As a Pet Hospital dedicated to cats, they aim to provide a range of services tailored to the unique needs of feline companions.

Based on recent online reviews from cat owners who have utilized the services of Feline Health Center, there appear to be significantly contrasting experiences. One recent update from a long-term client, spanning from 2019 to January 14, 2025, expresses considerable disappointment and concern regarding a perceived shift in the hospital's service and professionalism. This client, who reports spending a substantial amount (estimated between $10,000 and $13,000) over the years for the care of seven cats, details a concerning experience involving a past misdiagnosis and a more recent situation causing prolonged uncertainty about their cat's health.

Specifically, this reviewer recounts an incident in 2020 where their cat, Boyska, was allegedly misdiagnosed with diabetes by Feline Health Center. Following the diagnosis, the client purchased insulin and syringes from the clinic and administered them for a couple of months before noticing inconsistencies with their cat's blood sugar levels, which were confirmed with at-home testing. The reviewer states that the clinic subsequently admitted the misdiagnosis but did not offer a refund or an apology.

Furthermore, the same reviewer shares an experience from April 2, 2024, involving their cat, Blackie. They report receiving a call from Dr. Ratti, who allegedly informed them of a lump near Blackie's bladder discovered prior to a scheduled dental procedure. The reviewer was purportedly told that Blackie might only have a month or two to live, yet they proceeded with the dental work. As of the time of the review (January 14, 2025), Blackie was still alive, but the owner describes the preceding 331 days as filled with uncertainty. Based on these experiences, this reviewer strongly advises others to be cautious and consider alternative veterinary options.

In a separate, more extensive review, another long-term client echoes similar sentiments of a decline in the quality of care and professionalism at Feline Health Center. This reviewer, who also closed their account on January 14, 2025, after entrusting the care of seven cats to Dr. Ratti and staff members Patti and Denise since 2019, describes the once "wonderful" practice as having become "jaded, unprofessional, uncaring and downright RUDE." They suggest that local cat owners look elsewhere for veterinary care, highlighting the emergence of new and dedicated veterinary offices in Morris County.

This reviewer further elaborates on a perceived "cold shoulder" and being "ghosted" by the clinic after years of consistent patronage, on-time payments, and significant spending on services and products. They recount attempts to understand the change in the clinic's behavior, which allegedly went unanswered. A personal visit to the office in late December 2024 to inquire about continued care for their two oldest cats, Blackie (16.8 years) and Tabby, reportedly resulted in uncertainty from Patti, who cited the clinic's busyness and Dr. Ratti not accepting new patients, along with her own potential retirement plans. The client was advised to call back after the holidays but allegedly received no return communication, leaving them in limbo until they decided to close their account.

This detailed review also notes that the client never received any price breaks despite their long-term loyalty and substantial spending and suggests that purchasing products from alternative sources like Amazon might be preferable. The reviewer expresses disbelief at the dismissive and unprofessional behavior, especially from a clinic specializing in feline care, which they feel is no longer genuinely demonstrated. Ultimately, this client found a new veterinary practice for their cats, Mac and Fury, praising their knowledge, accommodation, and genuine love for cats.

Conversely, the third review provided offers a positive experience with Feline Health Center. This reviewer expresses happiness in bringing their two cats, Mac and Fury, to the clinic, describing the staff as knowledgeable and accommodating. They emphasize that everyone working there loves cats and takes great care to provide comprehensive information to pet owners, leading to a strong recommendation for Feline Health Center.

Considering these varied accounts, it is challenging to provide a definitive overview of the environment, services, and features of Feline Health Center based solely on this information. The positive review suggests a knowledgeable and accommodating team that loves cats and communicates well with owners. However, the detailed negative reviews raise significant concerns about potential misdiagnosis, communication issues, a decline in professionalism and care, and inconsistent service for long-term clients.

Given the conflicting feedback, it is difficult to ascertain the current environment of Feline Health Center. The positive review hints at a cat-loving atmosphere with good communication. However, the negative reviews paint a picture of a potentially busy, less caring, and even rude environment, with staff who may not be consistently responsive or accommodating, particularly to long-standing clients.

Similarly, while the positive review suggests knowledgeable and accommodating service, the negative reviews imply potential issues with diagnostic accuracy, communication about a pet's condition, and overall professionalism in client interactions. It is likely that Feline Health Center offers standard veterinary services for cats, which typically include wellness exams, vaccinations, parasite control, dental care, diagnostic services, medical treatment, surgery, nutritional counseling, and potentially end-of-life care. However, the quality and reliability of these services appear to be a point of contention based on the provided feedback.

No specific promotional information is mentioned in the reviews. Therefore, it is advisable to contact Feline Health Center directly at (973) 285-5151 or +1 973-285-5151 to inquire about their current services, any unique features they may offer, and whether they have any ongoing promotions or new client specials. Given the concerns raised in the negative reviews, it would also be prudent to ask detailed questions about their diagnostic procedures, communication protocols, and approach to long-term client relationships.

In conclusion, the experiences of local cat owners with Feline Health Center in Morristown, NJ, appear to be mixed. While one recent review expresses satisfaction with the knowledgeable and accommodating staff and their love for cats, more detailed accounts from long-term clients raise serious concerns about potential misdiagnosis, declining professionalism, poor communication, and inconsistent service. Prospective clients should carefully consider these varied perspectives and conduct their own due diligence, including direct communication with the hospital, to determine if Feline Health Center meets their needs and expectations for the veterinary care of their feline companions.