Family Pet Animal Hospital, A Thrive Pet Healthcare Partner

I have been going to Family Pet Animal Hospital since I moved to Chicago. The staff is always so kind, patient, and educational - things that are important to me as an anxious cat mom! All the veterinarians are incredible and care for my cat like one of their own. I have moved around the city but always keep Juno (my cat) at FPAH because they always take the time to talk to me through what is going on, follow up regularly, and answer any questions I may have.

As someone with a more senior cat, my pets care has become increasingly more important. When I discovered a growth on my cat, I took her to Family Pet based upon a recommendation and I couldn’t be happier. Dr. Alvarez was so attentive and sweet with my fur baby. Since the initial review didn’t look ideal, my cat ended up needing surgery to remove the lump. Dr. Alvarez kept in constant communication and was able to answer any and all questions I had. I never felt pressured to make one decision or another, but she did take the time to walk me through all of the options. Dr. Alvarez went as far as providing text updates when she was starting and finished the surgery which I wasn’t expecting straight from the surgeon. I can happily say my cat is doing extremely well and the incision point has healed perfectly. I’ve seen Dr. Alvarez interact with both cats and dogs and I know that I will never take my pet to any other vet. While most of my interaction was with Dr. Alvarez, any interaction I had with their staff has been fantastic: from Josie helping with the appointment being scheduled to members of the front desk checking us in, everything was a smooth process where I felt my pet was truly cared for.

Both Dr. Driscoll and Dr. Alvarez were so amazing. Brought our 6 year old cat in for a rabies vaccine, where he ended up having an allergic reaction to it. This led to him having to stay the day at the clinic. The whole staff were so caring and kind to us while we asked questions and didn’t hesitate to help us understand what was happening. The following day we got an email super early in the morning asking how he was and then a follow up call mid-day. The team here is really knowledgeable and cares about your animal like your own. We really appreciate you all for the follow up, the immediate care provided, and the next steps so we can ensure our cat has the best life.

Dr. Alvarez is incredible. We recently had an instance that required us bringing our dog to an emergency room, the next day Dr. Alvarez and Jo could not have been more comforting and reassuring in the diagnosis and next steps. Dr. Alvarez took the time to review all the records, Jo called me a few times to share Dr. Alvarez’s feedback/ answer all my questions/concerns and overall were the most comforting duo we could have asked for. We’ve gone to FPAH for many years now and in addition to the exceptional care Jim, Raymond, Jo and the rest of the team are always so comforting and quick with answers knowing waiting can be super tough. We love fam pet and are so grateful for everyone there!

I normally don't write reviews on google, but because i am such a tremendous dog lover, this is too important not to share.. We had been going to Family Pet on Webster for 7 years and even though we moved out of Lincoln Park to Lakeview, we continued using them. When I first starting going to Family Pet, their care and treatment was terrific. Unfortunately, that care slowly deteriorated over the years and their pricing slowly increased. I didn't realized how much the care had dropped off until they missed parasites in a fecal exam, which is inexcusable given how important that exam is, and they missed a vaccination(Lyme vaccination) given my dogs exposure to the outdoors. I also didn't realize I was paying triple the amount until I visited another vet. My last visit to Family Pet, the DVM seemed more like a glorified vet technician than Veterinarian. The conversations and focus from the actual technicians were always "do you have a card on file"... When I finally was fed up with the "this doesn't feel right" feeling, I was surprised at how easily I found better care at 1/3 of the cost.... Family Pet, I hope this will help you improve your practice and allow you to get back to the way it used to be....