Fair Oaks Veterinary Hospital

Thank you Dr. Holland and staff for taking great care of our big girl, Zoey for nine years. It’s been almost a year on January 20th since we had to say goodbye to her but she still lives on in our hearts. We miss her so much. Thank you for taking care of her until the very end and sending the beautiful signed sympathy card. It meant a whole lot to know that you still cared and that Zoey was loved by everyone there! Thanks again!

Do not take your guinea pig here. I was absolutely floored at the blatant misinformation given to me by the doctor. I was told that the only safe long term bedding is paper towels (as my girl was eating a paper towel) because they’ll “inevitably eat fleece bedding”. She kept my guinea pig tilted back on the chest of a vet tech for most of the exam, which stressed my girl out an unnecessary amount. But the kicker was when I was told they would put a cone of shame on my guinea pig. Do you WANT to stress her out to the point of death or even worse risk choking her? Seriously? Not to mention her bedside manner was nonexistent. I came in for an emergent eye injury and proceeded to have my entire husbandry/ everything I know obliterated and roasted. The blatant eye rolling, scoffing, and head shaking was absolutely ridiculous. She was borderline combative with everything that came out of my mouth. I’ve had guinea pigs for over 20 years, work full time with them, and research up to date husbandry information monthly. Yet everything I know is wrong in her eyes. The techs are great, the receptionist is great, everyone but the key player, the vet, is great. I’ve never had such a bad experience with a vet in my entire life.

rude doctor and she’s very condescending, she makes you feel dumb when you’re just talking about your pet overall and is just overall disrespectful. i’ve seen that i’m not the only one who’s mentioned that so she has to realize that SHES the problem. i’ve seen many people come and go in this office so i know that she is the problem, every time we go in there’s new people always there and i can see why.

I found myself in a serious dilemma on a rainy Saturday morning; my dog was in stage 4 kidney failure when I realized all my attempts to beat the deadly disease or even bring short term relief was of no progress. I sadly came to terms that it was time to let go and say goodbye to my fur- CHILD. My primary vet provided me with 4 days of fluids and a host of medications to get through until he returned from an out of state trip. I started frantically calling around to local vets, Cobb Emergency being one of them (outrageous people) explaining that I didn't have much money left after spending over $1500 on hospitalization along with take home medication/fluids. I expressed in desperation the need to relieve my dog of any further suffering by having her humanely euthanized. Feeling hopeless while driving down Austell rd, I noticed a small vet on the side of the road named " Fair Oaks Veterinary Hospital", I thought to myself , "its going to be the same thing like every other hospital I've reached out to," figuring I had nothing to lose, I called. Michelle answered my call and listened to me so attentively, soaking in every detail almost like how a sponge soaks in water. She asked important questions, showed genuine concern. I felt like I was on the phone with a 911 dispatcher. She didn't leave me in limbo; refusing to hang up or call me back, she briefly placed me on hold to get answers and ultimately spoke on my behalf ( a complete stranger to her) to the Dr. and hospital staff allowing me to come in for immediate assistance. Upon arrival, I was greeted by Michelle at my vehicle and assisted into the front door with my girl. Michelle quickly guided me into a private room bypassing the lobby and front desk/check in. She moved with precision in getting some basic information and getting me checked in. As I was sitting in the room waiting for "what's next", Sam and Kat came in the room. I believe both ladies were technicians, both were very knowledgeable and informative. I actually thought one of the two must have been the doctor. They were kind. They were understanding. They were sympathetic and sensitive to my situation. At some point Sam advised that the doctor would be in shortly to see me. In a matter of 2 to 3 minutes the doctor was knocking at the door. Dr. Edwards (an angle in disguise) came in and not only consoled me, but she began assessing my dogs condition. I thought the doctor was going to come in with a needle and quickly put my dog down without question or hesitation, considering I was already not paying for the euthanasia. However, that certainly was not the case . Dr. Edwards started to do a full examination of my dog trying to determine if there was any other solution other than to put my girl down. She was patient. She thought things through. She asked more questions. She genuinely wanted a happier outcome for me and my dog. She finally gave me her much needed opinion on what she felt was within the best interest of my dog. Once I agreed with proceeding with the euthanasia, Dr. Edwards explained the entire process in full detail and what to expect. She even went so far to allow me to play some background music ( to comfort me and my dog) while she proceeded with the euthanasia. I held my girl tightly, embracing her as Dr. Edwards spoke gently to her as she simultaneously administered the last act of kindness. My girl peacefully fell asleep in my arms pain free. Thank you Dr. Edwards, Ms. Sam, Ms, Kat, and Ms Michelle!! You women are heaven-sent. What you did for me and Envy will forever be in my heart. I will never forget you ladies. I want to thank you all again for your unmatched compassion and support in one of the most difficult times in my life. I want to thank you all on behalf of Envy for holding her with such delicacy and providing a level of comfort to her that made her transition gracefully and peacefully. Thank you. :-)

The front desk staff and vet tech were lovely. Dr Holland is so mean and rude. Seemed very unhappy. I hope she knows there’s no shame in asking for help.