Donald Ross Village Animal Hospital

This place is an absolute joke - take your pet anywhere else. The vet mis diagnosed my frenchie (Charlie) stating he had bronchitis after taking 475$ X-rays ( while speaking to me, she sounded as if she had no confidence in what she was talking about what so ever, and presented the diagnosis as if it was her first day and never attended a day of education in working with animals ) I left the office with a gut wrenching feeling. Four days went by my taking the antibiotics she prescribed my dog still was shaking and could not move. The 5th morning, with no response to treatment I called and asked if they could fit him in for a sick appointment, as the treatment recommended wasn't working. The office stated they could not see him, and we would have to wait till the following day to fit him into the schedule. I transferred my dogs medical records to a different vet that day, as he was in so much pain at this point. After getting a second opinion from a different vet she looked at the X-rays that Donald Ross village animal hospital sent and turns out there was no bronchitis. It turned out to be back dog had back issues where we needed to be treated with anti anti inflammatories and pain management. It's been 24 hours and Charlie has made so much improvement. It was just the lack of empathy, complete lack of attention to detail, improper care, honestly I could go on on and about how disappointing this experience was with this vet but let me keep it short. THEY ARE IN IT FOR THE MONEY. Take your beloved animals to a vet that is experienced and has a genuine love for animals..

I just moved into the area and was looking for a vet and I definitely found the right vet! Shoutout to Annie & April & Niccole for all your help, professionalism and advice and for treating my dog like he was your own. This is definitely my new vet and if you’re in the area and need a vet you must come here!

Be warned of Donald Ross Village Animal Hospital We had a VERY unpleasant experience with this veterinarian which has led us to presume they’re after your money and not the best interest of your pet. Our very small and elderly dog needed invasive dental work done. We decided to put off the treatment because of his age and fear that anesthesia might not be a great idea. He has also been able to eat with no problems so it did not seem that urgent to us. The vet however, on more than one occasion called us to suggest that if we did not have this dental procedure done, which included multiple extractions, our dog would 100% have serious infections and likely die prematurely due to severe health complications. It seemed odd to us that she was so sure of this. She was very insisting, and very certain of the terrible outcomes our dog would face if we did not do the procedure, and also certain of great outcomes for our pet if we did. Needless to say we’ve been worried about his dental health and have been going back and forth about having the procedure done or not. After our last recent vet visit and yet another call from the vet with yet another strong warning that our dog would likely face deathly consequences if we did not do this dental work, we finally conceded and decided, despite our trepidation about risks to our pet, to go forward with the procedure. We asked Donald Ross Village Animal Hospital for a quote for the extractions/procedure. It was not cheap, but we decided to go ahead because the vet was insisting that it was a life-threatening problem that would only worsen if we put it off. We called the vet the day before to reconfirm the appointment and the quote. We took our dog in on the morning of the procedure and left him with the vet. About an hour later, just before our dog was to be put under anesthesia, we get a call from the vet’s office indicating the estimate they had sent us was going to be about 3 times more expensive than they originally quoted because extractions were not included in the price! What!? Extractions were the very reason our dog was going through this procedure in the first place. The vet had called us multiple times to tell us our dog needed to have several teeth extracted and finally convinced us to do this dental work. The quote price suddenly jumped to over $1500, nearly three times the original quote. Needless to say, minutes before a serious procedure for your pet, you are in a vulnerable state, you are very worried, and you are basically at the mercy of your vet. We felt cornered into doing the right thing for our pet, yet having to accept this new inflated price given to us moment before the procedure. This did not seem right. We felt extremely unsure about what to do. Torn between the health of our pet and the sudden skyrocketing bill we were now getting handed to us moments before procedure. We doubted suddenly that this was a tactic to milk us for more money, a lot more than we had agreed to pay. We felt abused, deceived, angry and manipulated at the worst possible moment when you are most vulnerable. We decided NOT to go forward with the procedure and went to get our dog. When we got there the vet handed us a bill for prep work of $200 and said they would take us to collection agency if we did not pay. What a horrible experience! I would keep your pet away from these people.

We were looking for a Veterinarian practice closer to our home in Paloma and we have found it! We were impressed with the cleanliness of the facility, the keen interest the two Vet Docs showed in our cat and dog and the friendliness of all the staff.

Thank you for putting me at ease while rushing to take care of my dog. Your staff was highly professional and took great care of my dog in such a loving manner. I do come to your hospital often as my dog is near the end of his life with complications. Thank you for making every time I visit a pleasant and reassuring experience.