Delavan Lakes

I have had only wonderful experiences here. I have been to several vets in the area, mostly due to moves and not all of them were bad, but I’ve been very happy here. We brought my mom’s cat to get checked out a couple of months ago and today I had to put down my beautiful cat that had feline leukemia. They were very compassionate and caring. Even though it was late in the day, they did not hurry me out the door. Told me I could stay with the cat as long as I wanted. I look forward to continuing our other pets’ care here.

The staff here are AMAZING!! I’ve never been to a veterinary where they are so caring and kind! Took great care of my cat and did so in a timely manner! 11/10 recommend!

We’ve been taking our two dogs here for two years now and each time the dogs have been given the utmost care. Appointments always run on time; the clinic is always clean; the staff is always very friendly and helpful. Even when we call about what could be a silly issue we still get the same level of helpfulness.

I’ve been going to Delavan Lakes for 20+ years with my emotional support dogs. I don’t think I’ve seen a vet since before COVID started. My dog has been groomed and cared for by interns and office staff. I haven’t objected up to now because I believed they were taking care of him. The vets must be seeing him at some point, right? Then I started noticing that his nails were always long. I asked what I should do. They suggested I have them clipped every 3 weeks. Which I did and yet we never saw any improvement, in over two years. They’ve been his “caregivers” since he was 8 weeks old. Literally his entire life. How could this happen? Current situation, we are planning a wedding reception for our daughter I set up the dog’s appointment approx 6 months in advance and told them it was for a wedding at our home and that our vision was to photograph the dog with the family. I made his appointment before i made the bride’s appointment. A few weeks before the dog’s appointment, Delavan Lakes Vet called me to announce that with their staff going back to school, they would no longer be able to honor my appointment (that I made 6 months in advance). They said I would have to reschedule. I was in the car driving so I couldn’t make a note and I forgot. I never heard another thing. I didn’t get a notification that I had been cancelled, no one called. I showed up on my designated day only to find out there was no appointment. I was shocked and frantic, completely speechless. As this was unfolding, a second office member walked behind the girl that was helping me, looked me in the eye and said with a sour smirk, “You were supposed to call back… remember.” She was so smug and dismissive. Other than to be mean, there was no reason for her to come in. They were absolutely firm, it was on me and they refused to help me find a solution. People that suffer from Mental Health disorders are easy to humiliate and traumatize. I get upset quickly and then have difficulties communicating. I am the perfect target. I was so upset and I told them I was pulling my business. I asked them to have the vet call me. My favorite vet of 20 years, never called. No contact at all. But the story goes on. Now I’m in a jam and running out of time but I still have to find another groomer. I found one, thank goodness. When I went to pick him up from the new groomer, I was met with hostility about the terrible shape his undercoat was in. The new groomer was really upset that my dog was so badly matted. Evidently they were “forced” to have a team of people wash, brush and shave my beautiful, kind, loving, happy dog to the bone. He is completely bald around his entire neck, his backside, his legs and his belly. It’s not even smooth and he has razor burns everywhere. They worked him over for 240 minutes, 4 hours. Thank God he didn’t die from the stress. He was seriously traumatized, and I couldn’t speak at all. I left in complete horror of the unspeakable treatment my dog had endured because I forgot to make a call to my very busy vet. The dog had never known an unkind hand before that day. I couldn’t get out of bed for days. I’m still struggling with the horror of it. Bottom line, he is not fit to be seen at the wedding at all. He will not be in any pictures and he will not get to play with my grandsons. I am completely devastated. I called Delavan Lakes Clinic and left another message for my vet. She chose to ghost me, again. If you’re a dog lover, or have mental health issues, find a different vet. Like the girl behind the desk told me, “it’s no problem if I take my business elsewhere, they have 7,000 other customers to take my place.” No empathy or regret. Obviously the owners and my vet mirror her sentiments.

Loved Dr. Carroll! He was very sweet and accommodating, gave me great tips with my senior cat and overall just a very sweet and happy guy. Will be coming back to him!!