Delafield Small Animal Hospital

When looking for a small animal vet I was worried I wouldn't find a place that cares for the small details that I do with my ferrets I rescued almost 2 years ago. From the students to the doctor everyone is amazing. My Ferrets ( Bandit and Taz ) scared me when I first got them. I was worried about feeding, their coats, their habits and all and just took what I could from good until I could take them in 2 weeks after I got them (due to my schedule not theirs). These gals almost put me in tears with how they cared for them. They ask you all the right questions, answer questions properly, and treat your pets with great care. Thanks to the gals here my one Ferret, Bandit, has the proper medicine he needs for his Insulinoma that came on suddenly. Cost was actually better than expected for the blood work and check ups, and they are straight forward with you on the break downs of the prices. I've seen and heard complaints about the wait times when going in, but trust me people when I say it's for good reasons it is! They make sure they know the details, no matter how big or small. A major highlight on this time part of the review is they took the time to not only save me money on putting my ferret under for blood draw, they took the time to make sure it was or wasn't necessary to pump my animal with more drugs than needed. They took the time to UNDERSTAND my family member. Thank you!

The wait time is horrible, i waited almost 2 hours for a basic checkup. Once I met the doctor her exam felt very rushed to me. During my wait I could hear her talking to the staff and the things she was saying to her staff was really UNCOMFORTABLE and UNACCEPTABLE.

Dr. Osgood and her staff are amazing! All of them are just top notch professionals. We have been taking all of our pets (exotics, ie. bunnies and birds) there since 2001. They have walked with us through happy check-ups, nail trims, illness and sadly, the loss of our beloved pets over the years. Do not hesitate to trust them with your feathered or furry family members.

Overcharged and felt like I was being sold on every aspect of the visit and spent hours there. I honestly dont think anyone here has any perception of time and I was the ONLY person there. 2.5 hours into the visit I was just frustrated because I was just sitting in a hot exam room as I needed to get on with my day. I said years ago I didn't want to come back here because the guy yelled at me for not wearing a mask after covid mask restrictions were lifted. He made me go wait outside while he did the exam on my dog and was very rude. Fast forward to now...I thought Ill give them another chance. My dog had an upset tummy and wasn't going to the bathroom well and so they immediately jumped into lets run all these tests and RX a probiotic. I go in and that turned into a whole bunch of other tests which I didn't understand nor thought I was there for. I declined after MUCH back and forth and went home with a 230 bill and 10 probiotic pills. A week goes by and I never got any update to the stool sample which I find out is negative. In the meantime I come to find out this over the counter probiotic you can buy on Amazon for 30 tabs for 15 bucks! You know I would have appreciated when I called them saying this is a solution you can try AT YOUR RISK or we can run some test. Which would your prefer? My dog was feeling perfect the following day after taking a couple of them and has been fine for a week now but wasted a bunch of money for nothing.

After many years of taking my dog here (almost 8), I’m happy we relocated out of Lake Country and can seek services elsewhere. The three years have been incredibly challenging at Delafield Small Animal Hospital. I don’t mind spending hours at a single appointment because they are understaffed and busy. What I don’t like, is the short visit and being rushed after waiting for so long. My dog is always taken away from me (to the back) for blood draws and anything else. Years ago when I was informed that she has autoimmune disease, I told the Small Animal hospital and hoped they could work with us on her care. That’s not what happened. So many visits of giving her meds and placing her of vet recommended Science Diet. I won’t start on how horrible that brand is…. I worked with Science Diet many years ago in marketing. That food is downright toxic. Look at all the dogs that died from it. They have absolutely zero interest in considering any type of holistic approach. If you don’t purchase directly through them or get exactly what they prescribe, it’s a big deal. If I see a doctor that treats me that way, I’m out the door. Patients should be given a variety of options as well as alternatives. Especially when they have auto immune disease. Staff are honestly kind, but my visit the doctor was incredibly rude and disrespectful. I have a disability (TBI) and memory loss. The doctor lectured me for not remembering something he shared. He made a remark about my memory. I told him I have a disability and memory loss and he chuckled. I contemplated sharing this... The Small Animal Hospital was running a special for dog washes. I thought why not. My dog has been there for so many years and is comfortable so why not get a wash in-between the grooming. Long story short, we were charged an insane amount for the wash. It was double the cost of one grooming for her. To make matters worse, she was there all day. The entire day that they were open. We were told she was severely matted and that she wasn’t being groomed properly. Our groomer is one of the best groomers in the state. It was such an insult to hear that. 5 years ago I would’ve praised this place for their attention, love/caring demeanor and diligence at appointments. They have gone downhill and it is time to go to a place where we are