Cumberland Veterinary Hospital

Cumberland Veterinary Hospital is a "Pet Hospital" located at 1951 S Lincoln Ave #7232 in Vineland, NJ 08361, USA. They offer veterinary services to the local community and can be contacted at (856) 691-3500 or +1 856-691-3500 for inquiries or to schedule appointments.

As a local pet hospital, Cumberland Veterinary Hospital likely provides a facility equipped for various aspects of animal healthcare. This typically includes examination rooms for consultations, areas for administering treatments and medications, and potentially surgical facilities for more complex procedures. Diagnostic equipment such as X-ray machines and laboratory services may also be available to aid in the assessment and treatment of animal health issues. Maintaining a clean and organized environment is crucial in a veterinary hospital setting to ensure the well-being of the animals and prevent the spread of disease. However, specific details regarding the environment of Cumberland Veterinary Hospital are not provided in the available information.

Under the platform category of "Pet Hospital," Cumberland Veterinary Hospital would generally offer a range of veterinary services aimed at addressing the health needs of pets. These often include routine wellness exams and vaccinations for preventative care, as well as diagnostic services to identify illnesses and injuries. Medical treatments for various conditions, surgical interventions, and dental care are also commonly provided. The mention of abandoned pets in one review, while not directly related to the hospital's services to paying customers, might suggest some level of involvement with animal welfare or local shelters. However, the primary services would focus on the medical and surgical care of owned pets. Without further information, a comprehensive list of all services offered by Cumberland Veterinary Hospital cannot be compiled.

The available customer reviews for Cumberland Veterinary Hospital present a mixed and concerning picture. One review expresses sadness about the number of abandoned pets and suggests improvements for animal sheltering, while commending the work done by the staff in that context. This review does not directly address the veterinary services provided to paying customers. However, the other, more detailed review outlines significant negative experiences related to customer service and clinic management. This customer, who had been a client since 2014, reported increasing issues with long wait times, sometimes exceeding two hours, even with scheduled appointments. There was also an instance of being turned away for being five minutes late, followed by an excessively long wait at the rescheduled appointment.

The most concerning aspects of the detailed review involve allegations of disrespectful and mean treatment by a receptionist. The customer recounts rude phone interactions, being made to wait for an extended period in their car during inclement weather, and overhearing negative gossip about them while waiting in the exam room. Furthermore, the customer alleges being laughed at and dismissed by the receptionist when inquiring about the wait time. Issues with billing, including a higher-than-usual charge and a past double charge, were also reported, along with an aggressive and unhelpful response from the receptionist when questioning the bill. The customer felt so mistreated that they began recording the interaction. While the reviewer acknowledges that Dr. Banks "knows what he is doing," they strongly criticize the cleanliness of the facility and the unacceptable behavior of the receptionist. The reviewer ultimately downgraded their rating due to the negative experiences with the front office staff.

Given the serious nature of the complaints in the detailed review, potential customers should carefully consider these experiences when evaluating Cumberland Veterinary Hospital for their pet care needs. The discrepancy between the perceived competence of the veterinarian and the reported issues with customer service and clinic management is notable. These reviews highlight potential challenges in the overall client experience, beyond the direct medical care provided.

Currently, no promotional information is available for Cumberland Veterinary Hospital in the provided data. Veterinary hospitals may occasionally offer promotions or discounts on certain services. However, without any such information, it is not possible to comment on any promotional activities that Cumberland Veterinary Hospital might be engaged in.

When selecting a local pet hospital, pet owners typically consider factors such as the quality of medical care, the expertise and compassion of the veterinary staff, the range of services offered, the cleanliness and comfort of the facility, and the overall customer service experience. The available reviews for Cumberland Veterinary Hospital offer conflicting perspectives, with one suggesting competent medical care but significant issues with the front office management and customer relations. Potential clients may need to weigh these factors and consider seeking additional information or perspectives before making a decision about their pet's care.

In conclusion, Cumberland Veterinary Hospital in Vineland, NJ, is a local pet hospital providing veterinary services. While one review offers a neutral observation about animal sheltering and commends the staff involved, another detailed review raises serious concerns regarding long wait times, disrespectful treatment by the receptionist, and issues with billing. While the medical expertise of Dr. Banks is acknowledged in the negative review, the significant complaints about customer service and clinic management should be carefully considered by potential clients seeking veterinary care at this facility. No promotional information is currently available.