Crossroads Animal Hospital and Pet Resort ico

Crossroads Animal Hospital and Pet Resort

Pet HospitalMichiganJackson CountyJacksonNorth Dettman Road

3232 N Dettman Rd #8883, Jackson, MI 49201, USA

4.0

EDIT: the vet has since reached out and has instilled a plan to help ensure this does not happen again. Bumping review up a star due them acknowledging the issuing and trying to fix it. Got a new dog, scheduled an appt based on how well this place was recommended. Originally, was charmed with how nice it seemed. Puppy shots are every 3 weeks, first appt was pricey, but fine. I specifically asked if I’d be paying that amount every 3 weeks until we were done. They said no. Said the next appointment was approximately $100 less. We go to that next appointment, same price as before so I asked about it. Then a “quote” was made so this did not happen again. Guess what, third appointment, same thing happens. It is not about the price itself. It is about the lack of transparency. Then, I am told my dog has broken a tooth and surgery was an option. We decided against it. The next visit the vet came in, gave the shots and didn’t even bother to actually check ears, mouth or anything until I asked. Made it feel like the revenue was not coming from the surgery so the care was gone.

Kristena Ross
  • Overview
  • (517) 784-1111
  • www.mycrossroadsvet.com

Hours

Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed

Welcome to Crossroads Animal Hospital and Pet Resort

Welcome to Crossroads Animal Hospital and Pet Resort, your local destination in Jackson, MI, for comprehensive pet care and lodging. Located at 3232 N Dettman Rd #8883, Jackson, MI 49201, USA, we aim to serve the diverse needs of pet owners in our community.

As both an animal hospital and a pet resort, Crossroads offers a range of services, including veterinary care, pet boarding, and potentially grooming (though not explicitly detailed). One long-term customer has consistently experienced top-notch care from a knowledgeable and caring staff, highlighting instances where the team has gone above and beyond for them and their dog. This suggests a commitment to client well-being and a genuine love for animals.

However, recent feedback indicates some concerns regarding transparency in pricing for veterinary services. One customer detailed inconsistencies in quoted prices for puppy shots across multiple appointments, emphasizing that the issue was the lack of transparency rather than the price itself. This customer also mentioned a perceived change in the thoroughness of care after declining a surgical procedure for their dog.

In response to this feedback, the veterinary team has reportedly reached out to the concerned customer and implemented a plan to prevent similar issues in the future, leading to an upward revision of the customer's review. This indicates a willingness to address concerns and improve service.

Our features include a facility that offers both medical care and pet resort amenities, providing convenience for pet owners needing various services. While pricing transparency has been raised as an area for improvement, the knowledgeable and caring nature of our staff remains a significant positive aspect, according to long-standing clients.

Currently, no specific promotional information is available online. We encourage local users to contact Crossroads Animal Hospital and Pet Resort at (517) 784-1111 or mobile phone +1 517-784-1111 to inquire about our services, pricing, and the environment of our facility. We are here to answer your questions and discuss how we can meet your pet's health and boarding needs.

Crossroads Animal Hospital and Pet Resort Photos

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Crossroads Animal Hospital and Pet Resort Location

3232 N Dettman Rd #8883, Jackson, MI 49201, USA

Reviews

EDIT: the vet has since reached out and has instilled a plan to help ensure this does not happen again. Bumping review up a star due them acknowledging the issuing and trying to fix it. Got a new dog, scheduled an appt based on how well this place was recommended. Originally, was charmed with how nice it seemed. Puppy shots are every 3 weeks, first appt was pricey, but fine. I specifically asked if I’d be paying that amount every 3 weeks until we were done. They said no. Said the next appointment was approximately $100 less. We go to that next appointment, same price as before so I asked about it. Then a “quote” was made so this did not happen again. Guess what, third appointment, same thing happens. It is not about the price itself. It is about the lack of transparency. Then, I am told my dog has broken a tooth and surgery was an option. We decided against it. The next visit the vet came in, gave the shots and didn’t even bother to actually check ears, mouth or anything until I asked. Made it feel like the revenue was not coming from the surgery so the care was gone.

Mar 03, 2025 · Kristena Ross

Have taken my pets here since they opened. Top notch care by knowledgeable caring staff. They truly love their clients, and have gone over and above more than once for me and my dog. Highly recommend to anyone!

Mar 18, 2025 · Melissa Freeman

I’ve been taking my fur babies to Crossroads since I got them. They really care about the pets and are very compassionate. Dr. B is willing to go above and beyond to help and care for them. I can’t imagine going anywhere else.

Mar 15, 2025 · Doug Martin

I highly recommend Crossroads. Our girl (dog) was not doing well, and the doctor explained everything we needed to do to bring our girl home on comfort (hospice) care. They were amazing!! Very compassionate, and understanding.

Jan 04, 2025 · Wendy Rowlson

Courteous, professional staff, knowledgeable providers. The facility was clean and organized. This was my first visit and they were able to accommodate me in a very timely manner. Wait time was short. 10/10 recommend.

Feb 26, 2025 · Amy Everts

Pet Hospital