Country Pet Hospital

Welcome to Country Pet Hospital, located at 2525 Alpine Blvd, Alpine, CA 91901, USA. You can reach them at (619) 445-9815 or their mobile number, +1 619-445-9815. As a local Pet Hospital, Country Pet Hospital aims to serve the veterinary needs of the Alpine community. However, the online customer reviews present a stark contrast in experiences, which potential local users should carefully consider.

One customer recounts a severely negative experience, urging others to avoid the hospital. This review describes concerns about the quality of stitches following a procedure on their cat, alleging they appeared poorly done. Furthermore, they report receiving their cat back in a carrier soiled with feces and urine, despite having been charged a significant sum of $1029. The reviewer expresses fear of infection due to the unsanitary condition and strongly criticizes the service and overcharging, suggesting the facility is unfit to be called a "hospital."

In stark contrast, another customer shares a positive and potentially life-saving experience. This review details urgently contacting Country Pet Hospital after their dog was bitten by a rattlesnake in their backyard. They were able to quickly verify that the hospital had antivenin on hand and received a price estimate upfront. Upon arrival within ten minutes of the incident, their dog received prompt care, requiring four rounds of antivenin and a two-day stay. This reviewer emphasizes the constant communication with the staff, who sought consent for each round of antivenin. They specifically commend the entire staff for their care and highlight the exceptional support and updates provided by a staff member named Lyn, who even checked on their dog during off-duty hours. The reviewer expresses immense gratitude to Country Pet Hospital for saving their dog's life, appreciating the transparency, communication, and thoroughness of the entire team.

Considering these two diametrically opposed experiences, it is challenging to provide a definitive picture of the environment, services, and features of Country Pet Hospital without acknowledging this significant disparity in customer satisfaction. However, we can attempt to extrapolate potential aspects based on the reviews:

Potential Services: Based on the positive review involving a rattlesnake bite and antivenin administration, Country Pet Hospital likely offers emergency services, particularly for local wildlife encounters. They also appear to provide hospitalization and ongoing care for critical cases. The negative review involving stitches indicates that surgical procedures, at least for smaller animals like cats, are also offered. General veterinary services such as diagnosis, treatment, and medication administration are implied in both scenarios.

Possible Features: The availability of antivenin on-site, as highlighted in the positive review, could be a significant feature for pet owners in an area prone to rattlesnakes. The positive review also praises the transparency in pricing for emergency treatment and the consistent communication with the owner during the pet's stay. The willingness of staff to provide updates and comfort to worried owners, as mentioned by Lyn's actions, suggests a caring and communicative approach in some cases. However, the negative review directly contradicts this, indicating a lack of care for the animal's cleanliness post-surgery and dissatisfaction with the value received for the cost.

Environment: The positive review does not offer specific details about the clinic's environment but implies a functional setting capable of handling emergency treatment and hospitalization. In contrast, the negative review paints a picture of potential uncleanliness, at least in the context of returning a recovering animal to its owner. This discrepancy makes it difficult to objectively describe the typical environment of Country Pet Hospital.

Promotional Information: Neither review mentions any specific promotional offers or discounts. Local users would need to contact Country Pet Hospital directly to inquire about any current promotions for services like routine check-ups, vaccinations, or other procedures.

Given the conflicting nature of the reviews, local users considering Country Pet Hospital should approach with caution and perhaps seek further information or recent testimonials if available. The positive review highlights the potential for effective emergency care and good communication in critical situations, particularly concerning rattlesnake bites which are relevant to the Alpine location. The negative review, however, raises serious concerns about surgical aftercare, hygiene, and billing practices.

It is important for pet owners to weigh these contrasting experiences. If living in an area with potential for venomous snake encounters, the availability of antivenin and the positive experience in such a situation might be a significant factor. However, the severe issues raised in the other review regarding basic post-surgical care and cleanliness cannot be ignored.

In conclusion, Country Pet Hospital in Alpine, CA, presents a complex picture based on the limited online reviews. While one pet owner expresses profound gratitude for the life-saving care their dog received after a rattlesnake bite, praising the communication and transparency, another details a deeply disturbing experience involving poor surgical aftercare, unsanitary conditions, and perceived overcharging. Local users are strongly advised to consider both perspectives and potentially seek additional information before entrusting their pets to Country Pet Hospital. Direct communication with the hospital to address these concerns and inquire about their protocols and standards of care is highly recommended.