Companion Pet Hospital of Carmel

Pet Hospital New York Putnam County Carmel Hamlet New York 52

1242 NY-52, Carmel Hamlet, NY 10512, USA

4.0

***This is my response to Companion's response to my original review on 4/15/25 WHICH I NEEDED TO DELETE TO MAKE ROOM FOR MY RESPONSE.*** Justine, I am deeply disappointed by your dishonesty in claiming you did not refuse care for Charlie. You absolutely did. You told me you were sorry, but since I could not pay the $1300+ upfront, there was nothing you could do, and I could not bring him in. I pleaded with you, explaining that Charlie was struggling to breathe, yet you prioritized money over helping him. While I understand that management instructs staff to ensure payment is secured before appointments and prohibits account balances, emergencies should be treated differently. When an animal is in a life-threatening situation, their health and well-being should come first, not whether the bill can be paid immediately. You claimed to be upfront and transparent about the financial strain I might face after the appointment, presenting it as an effort to make me fully aware of the financial burden. In reality, your approach left me with an impossible choice—trying to save my cat’s life or letting him die because of financial constraints. That is both cruel and unacceptable. How dare you even suggest such a thing to me! You and Dr. Jankunas were fully aware of my ability to cover your fees, whether through my personal funds, reimbursements from my insurance policy, grants that BOTH Dr. Jankunas AND I secured for Charlie, or assistance from my family—who have been loyal clients since 1985. Your lack of compassion in this critical moment is absolutely shocking. Charlie was in a critical life-or-death situation, and when I called you from the parking lot at 8:00 a.m., your response should have been, "Bring him in immediately. The vet tech is here and can see him," especially since a doctor was not yet available. Instead, your priority was whether I could pay the bill. Are you going to repeat what Dr. Jankunas told me—that a veterinary technician cannot treat an animal, only a doctor can? Veterinary technicians take an oath, and their Code of Ethics clearly states: "Veterinary technicians shall aid society and animals through providing excellent care and services for animals" and "Veterinary technicians shall prevent and relieve the suffering of animals." This review is not about my previous ten years of experience with Companion Animal Hospital. It is entirely about how Charlie and I were treated on the day he died—particularly when you already knew how ill he was. As I said before, Charlie may or may not have died that day, but if he had been given emergency care when I brought him there at 8:00 a.m., he might have had a chance. ***Unfortunately after Charlie was finally seen at Companion and his bill was PAID IN FULL, he needed to be brought to Katonah Bedford Emergency Hospital because he had a lot of blood in his urine and his kidneys were a concern, as well as his rapid breathing deteriorating, I needed to put my sweet, my heart, loving, good boy to sleep. He's finally at rest and no longer suffering from all of his short 4 years of life, constant medical issues. RIP my sweet boy. ***

Jennifer Polito

Overview

(845) 818-0079
companionpethospital.com

Hours

Monday 8:00 AM - 6:00 PM

Tuesday 8:00 AM - 6:00 PM

Wednesday 8:00 AM - 6:00 PM

Thursday 8:00 AM - 5:00 PM

Friday 8:00 AM - 5:00 PM

Saturday 8:00 AM - 1:00 PM

Sunday Closed

Pet Hospital

State

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Welcome to Companion Pet Hospital of Carmel

Welcome to Companion Pet Hospital of Carmel, your local partner in ensuring the health and well-being of your cherished animal companions in Carmel Hamlet, New York (1242 NY-52, Carmel Hamlet, NY 10512, USA). As a dedicated Pet Hospital, we strive to offer a wide range of veterinary services and products to meet the diverse needs of your pets. While we aim to provide exceptional care, it's important to acknowledge that, based on recent online feedback, some pet owners have raised concerns regarding our service delivery and communication.

Our facility is designed to be a welcoming and comfortable environment for both you and your pet. We understand that visiting a pet hospital can be a stressful experience for animals, and we endeavor to create a calm and reassuring atmosphere. Our clinic is equipped with examination rooms, surgical suites, and diagnostic equipment to facilitate comprehensive care. We aim to maintain a clean and organized environment to ensure the safety and well-being of all our patients.

Companion Pet Hospital of Carmel offers a variety of veterinary services to address different aspects of your pet's health. These services typically include routine check-ups and wellness examinations, which are crucial for preventative care and early detection of potential health issues. Vaccinations are also a fundamental part of our preventative care program, protecting your pet from various infectious diseases. We provide comprehensive dental care services to maintain your pet's oral hygiene, which is vital for their overall health.

For pets requiring surgical intervention, our hospital is equipped to perform a range of surgical procedures. Our team includes experienced veterinary professionals who are dedicated to providing safe and effective surgical care. We also offer diagnostic services, including laboratory testing and imaging (though specific details about advanced imaging capabilities are not available online), which are essential for accurate diagnosis and treatment planning.

In addition to medical services, Companion Pet Hospital of Carmel may also offer supplementary services or goods. As a "Pet Hospital" category platform, we likely provide access to essential pet supplies, such as prescription medications and potentially specialized pet food, to support your pet's ongoing health needs. It is advisable to inquire directly about the availability of specific products.

We understand that emergencies can happen, and timely access to care is critical. Our listed phone number, (845) 818-0079 and mobile phone number, +1 845-818-0079, are available for you to reach us. However, recent customer feedback has raised significant concerns regarding the handling of emergency situations and the requirement for upfront payment before providing care. One review detailed a distressing experience where a pet owner was allegedly denied immediate care for a pet in respiratory distress due to an inability to pay upfront, which is a serious concern and contradicts the ethical obligations of veterinary professionals to alleviate animal suffering.

Another area of concern raised by customer reviews involves the quality and delivery of specific services, such as nail trimming. One customer reported being charged for a service that was allegedly not fully completed and expressed dissatisfaction with the lack of resolution and unprofessional communication following the complaint. These accounts highlight the importance of clear communication, transparency in billing practices, and ensuring that all agreed-upon services are delivered to the satisfaction of pet owners.

While we aim to provide excellent care, these recent reviews suggest potential shortcomings in our service delivery and customer communication that warrant attention. We encourage prospective clients to consider these experiences alongside any positive feedback they may find. It is always advisable to have open and direct communication with any veterinary care provider regarding treatment plans, costs, and any concerns you may have about the care of your pet.

Companion Pet Hospital of Carmel has been serving the local community for a number of years, with one reviewer mentioning a long-standing relationship dating back to 1985. This suggests a history within the community. However, the recent negative feedback regarding emergency care protocols and service delivery is a serious matter that potential clients should be aware of.

As a Pet Hospital, we are expected to uphold the highest standards of animal welfare and client service. The principles outlined in the Veterinary Technician's Code of Ethics, which emphasize aiding society and animals through excellent care and preventing animal suffering, are crucial in our profession. The reported incident involving the denial of care based on financial constraints raises significant ethical questions.

We understand the emotional and financial investment involved in pet ownership, and we strive to be a supportive partner in your pet's health journey. However, based on the recent feedback, it is recommended that pet owners in the Carmel Hamlet area carefully consider their options and perhaps seek further clarification from Companion Pet Hospital of Carmel regarding their policies on emergency care, payment, and service guarantees. It may also be beneficial to seek second opinions or explore alternative veterinary care providers in the area to ensure you find a practice that aligns with your expectations for compassionate and reliable service.

We encourage potential clients to contact Companion Pet Hospital of Carmel directly at (845) 818-0079 or +1 845-818-0079 to discuss their pet's specific needs and to inquire about their current policies and procedures. Visiting the facility at 1242 NY-52, Carmel Hamlet, NY 10512, USA, may also provide a better understanding of the environment and the team. While we aim to be a trusted resource for pet care, it is essential for pet owners to make informed decisions based on a comprehensive understanding of the services and the experiences of other clients.

In conclusion, Companion Pet Hospital of Carmel is a local pet hospital offering a range of veterinary services and potentially pet-related goods. While we have served the community for a significant period, recent customer reviews have highlighted serious concerns regarding emergency care protocols and the delivery of certain services. We encourage local users to consider this feedback and to communicate directly with the hospital to address any questions or concerns before entrusting them with the care of their beloved pets. It is our hope to provide quality care, but it is crucial for pet owners to feel confident and secure in their choice of veterinary provider.

Companion Pet Hospital of Carmel Photos

Companion Pet Hospital of Carmel Location

1242 NY-52, Carmel Hamlet, NY 10512, USA

Reviews

Apr 17, 2025 · Jennifer Polito

Brought my dog in for a easy procedure. I asked them to trim the nails because they were working on a broken nail. They said we will do all the nails for $70.00. They never trimmed the nails as promised and still charged me the $70.00. I complained and they insisted they trimmed them .I sent them pictures to prove it and never got a response back. $378.00 to cut a broken front paw nail. I won't be back due to their unprofessional attitude. Just saw your response and that's a lie. You told me to send pictures on a email. I got no reply back. You never contacted me once I replied to you with the pictures of the nails never trimmed. You only did the one broken nail. You lied to Discover card. You said you were going to trim all the nails. That $70.00 charge will cost ypu a lot more in the future. Trust me. You rushed me out when I picked up my dog because you were closing and you didn't give me time to check over my dogs nails.

Mar 17, 2025 · Christopher Baum

Companion Pet Hospital of Carmel is the BEST! The staff is wonderful, caring, patient and very understanding. I brought my dog Mya to their office (1st time) since my other vet was booked and recommended Companion Pet Hospital to us. Mya wasn't acting herself, not feeling well so Dr. Lecaro did some blood work and unfortunately Mya was anemic and had kidney failure so we decided not to let her suffer anymore and had her euthanized the same day in my arms with my son by my side. Companion Pet Hospital of Carmel is highly recommended by me. They made us feel very satisfied with their services and care. They also sent us a sympathy card with Mya's nose and paw prints and a condolence from each staff member too which made us so glad to keep. When we picked up her ashes a few weeks later, Kim handed my son the bag with respect. Thank you very much to all the staff.

Nov 22, 2022 · Emma Vasquez

Recently had a nice visit to get my German Shepherd's ears checked out. She had a double ear infection. The staff was super nice and helpful and she received the medicine she needed. I was a little annoyed when they charged an extra $28.50 for a 3 minutel ear cleaning on top of the $80.00 visitation charge. It was excessive and not appreciated on a $280 bill. Aside from that we had a great expereince and I will definitely be bringing my dog her going forward.

Sep 12, 2022 · Chad Collesian

Staff and vetanarians are great and take their time answering any questions. You can see how much they enjoy their job and most of all your pet.

Nov 30, 2024 · Anne Leonard