Chatfield Veterinary Hospital

ALL of the vets at this practice are amazing ❤️ From all the care and time that Dr. Naturman put in for my precious Rottweiler who passed earlier this year, to my Pittie who has a slew of issues and then Dr. Hirshan who recently helped diagnose my cat with heart failure. I am at this clinic a lot due to all my animals issues and I feel taken care of with each vet visit.

Even though I haven't had to take all of my current fur babies here for treatment (thankfully) I had to make a visit for my oldest pup for some age-related issues. Have also taken other pets here over the years, so that obviously tells you we trust the vets and staff! Staff immediately made an appointment (within a day) spent ample time with my pup, gave a comprehensive diagnosis, and some medication that helped immensely. Then, followed up with a phone call about a week later to check on my pooch.

After having a terrible experience with Just For Paws, this fear free vet clinic helped my dog gain confidence at a vet appointment again. They were so patient and kind with him and really helped ease my mind as well. I won’t be going anywhere else after this. They also have classes to help your dog feel more comfortable at the vet. What a bonus.!

It’s unfortunate to be in the situation we’re in but I have to say that the happenings of the last week have been utterly disappointing. Our dog (who has gone to Chatfield for veterinary care and boarding for nearly 9 years) was at daycare for two days. We picked him up and as soon as he laid in the back of the car we noticed a deep laceration on his ankle. My husband immediately (within seconds) took him back inside and they said they’d stitch him up. The interactions over the course of the next few minutes were quite upsetting. No apology, no immediate concern for something in their care cutting our dogs paw. The hallway and stairwell up were looked at to see if there was blood, and my husband noted there was some right outside the front door as soon as he exited with our dog. My husband was provided an estimate for $500 to repair the laceration (after they’d already taken him back). He said it felt wrong and the front desk staff member did say she would speak with management and the vet on staff about what they could do.. When I arrived a couple hours later, the bill was $494 and as I questioned the fairness of the charges they said that they couldn’t confirm it happened on their premises. We would have been more than happy paying anything for our dog, but in this situation it felt unjust. I requested our long history was printed out, so I could take my dog elsewhere; he deserves the best care and Chatfield has proven that they are NOT. What is bothersome is the lack of compassion and lack of responsibility that was accepted. We were treated like we were a random family with no history at the clinic, and it was purely our fault. The injury happened on their property, and at a minimum an apology would have been appreciated or at least acknowledgment that they needed to better scan the property. Not once did a manager or vet come to talk, or explain their view of the situation, simply second-hand from the front desk. We’ve come to realize it was (and always is) about the money for them and we were a simple transaction two days before Christmas. I’m still in a bit of shock at how we were treated. I look forward to finding care from a practice that values their clients and the animals that they see.

Chatfield Doggie Daycare was initially very helpful when we requested their services. My dog was reactive and they held a trial and were very responsive towards our needs. However, my dog was bit during daycare one day and they did not even notice until he was bleeding. They took him in to get his wound cleaned and said that he was fine. We didn’t realize the extent of his injuries till we picked him up. The staff were very understanding when we expressed our concern and said they’d set up a time for us to chat with the manager. The next day, the manager called us and was completely unrepentant. She lacked any empathy for our situation. When we tried to express our frustration about how this could set our reactive dog back in his trust for other dogs, she basically spouted a general ‘cover your ass’ type of statement. We asked if we could get in contact with the other dog owner, or if we could get the vet treatment comped but was met with no to all of our requests. We weren’t being mean or demanding, but it seemed like the manager did not want to speak to us at all and made us feel like our dog being bitten wasn’t worth her time. Eventually they said they could refund the rest of the stamp card that we did not use, and they’d let us think about it. Some months later I reached back out and said we didn’t see ourselves returning and asked for a refund. They said they’d work on getting our refund and call us back. I never heard back from them and called again recently. Then they said that the time had expired for us to get a refund- even though they never mentioned a deadline for when we had to make a decision. Anyone with a reactive dog knows how hard it is to manage, and knows how much work it takes to help their dogs feel comfortable and safe around other dogs. Unfortunately, we did not feel like our situation was respected by Chatfield. We know there are great staff at the hospital, but this experience was so upsetting that we would not recommend the daycare to anyone.