Catoosa Small Animal Hospital: Smith Sarah DVM

Catoosa Small Animal Hospital, with Dr. Sarah Smith DVM as a key professional, serves the community from its location at 1901 OK-66, Catoosa, OK 74015, USA. This "Pet Hospital" aims to provide veterinary care for small animals in the area. Pet owners can contact the hospital by phone at (918) 266-4090, which also serves as a mobile contact number (+1 918-266-4090).

As a veterinary practice within the "Pet Hospital" category, Catoosa Small Animal Hospital would typically offer a range of services designed to promote the health and well-being of companion animals. The foundational expectation for such a facility is to provide both routine and urgent medical care with professionalism and compassion.

Information regarding the specific environment or facility details of Catoosa Small Animal Hospital is limited based on the provided reviews. However, as a functional pet hospital, it would be expected to have a reception area, examination rooms, and facilities for basic medical procedures. A clean and organized environment is generally a standard for veterinary clinics to ensure the safety and comfort of animals and their owners. The nature of a pet hospital also implies that it is equipped to handle animals that may be injured or in distress, requiring a calm and efficient operational flow.

While the provided customer reviews do not detail the full spectrum of services offered, a typical small animal hospital, under the guidance of a DVM, would generally provide the following services:

• General Wellness and Preventive Care: This would include routine check-ups, physical examinations, and vaccinations to protect pets from common diseases.

• Diagnostic Services: Common diagnostic tools might include in-house laboratory services for blood work, urinalysis, and fecal exams, as well as radiography (X-rays) for internal imaging.

• Surgical Procedures: Routine surgeries such as spaying, neutering, and minor soft tissue surgeries would typically be available.

• Dental Care: Basic dental services like cleanings and extractions are often offered to maintain oral health.

• Pain Management: Strategies for managing acute and chronic pain in animals.

• Nutritional Counseling: Advice on appropriate diets for pets of different ages, breeds, and health conditions.

• Microchipping: A service for pet identification and recovery.

• Emergency and Urgent Care: While not always a 24/7 emergency center, a pet hospital is expected to handle urgent medical situations during business hours.

Based on the provided customer reviews, a significant feature, or rather a crucial area of concern, highlighted for Catoosa Small Animal Hospital is its handling of emergency and sensitive situations, particularly regarding communication and pet identification. The reviews detail a distressing experience where a severely injured lost dog was brought to the hospital. The client's account suggests a perceived lack of effort to identify the owner, despite the owner actively posting on social media and notifying local animal shelters. The discrepancies in communication regarding the dog's status and location, from initial denial of having seen the dog to later admitting the dog was at the facility but then claiming it had already been taken by the coroner, point to a significant issue with information management and transparency during a highly emotional time for a pet owner.

The timeline discrepancy mentioned in the review—where the dog was reportedly taken by the coroner at 1:30 PM, but the owner was informed of its arrival at the hospital at 6:30 PM by a third party, and later told the dog was "still with them" just five minutes before a visit—indicates a severe breakdown in communication. The emotional impact of being misinformed about a beloved pet's condition and fate is profound, and the expectation for any "Pet Hospital" is to provide accurate, timely, and compassionate communication, especially in such critical circumstances. The lack of "warmth" and perceived indifference from staff, as described in one review, particularly when a pet owner is experiencing trauma, deviates significantly from the empathetic support expected in a veterinary setting. These accounts suggest that while the hospital may aim to provide medical care, the human element of compassionate client interaction, especially in sensitive situations, requires significant attention to meet the expectations associated with a caring "Pet Hospital" category.

Specific promotional information or special offers for Catoosa Small Animal Hospital: Smith Sarah DVM are not available in the provided text. Typically, pet hospitals may offer various promotions to attract and retain clients, such as:

• New Client Discounts: Incentives for first-time visitors, such as a discount on the initial examination.

• Seasonal Wellness Packages: Offers on specific services like dental cleanings during Dental Health Month, or discounted parasite prevention during peak seasons.

• Puppy/Kitten Packages: Bundled services for young pets, including initial vaccinations and deworming, at a reduced rate.

• Referral Programs: Rewards for existing clients who refer new ones.

• Payment Plans or Financing Options: Acceptance of third-party financing like CareCredit to help manage veterinary expenses.

Given the limited information, it is advisable for prospective clients to contact Catoosa Small Animal Hospital directly at (918) 266-4090 to inquire about their full range of services, current operational hours, and any available promotional offers or accepted payment methods. Transparency in communication and clear policies, particularly regarding lost or injured animals, are critical for any veterinary facility, and direct inquiry can help clarify these aspects.