Burnham Park Animal Hospital

Dr. Phillips and the entire staff at Burnham Park Animal Hospital were just fantastic. Very understanding and caring towards my dog. Highly recommend this hospital and all of their doctors for your pet(s) needs.

Dr. Stone saw us within a couple of hours when my daughter’s hamster took a leap off a counter and started seizing. He was kind, very knowledgeable and thorough with our little hammy! It was clear that he genuinely cares about even the tiniest of critters. (As a bonus, this also was the cleanest vet’s office I have ever seen.) Thank you, Dr. Stone!

When I rescheduled, my vet was changed. I did not note the change. The vet recommended a full blood panel (nearly $300) and a specialized blood test for a slight heart murmer (also nearly $300, not included in the full blood test). Also recommended was a dental cleaning. Last year, I was told my cat's teeth looked fantastic for an eight year old, and the shelter might have got gis age wrong. But the new vet said he might need an extraction, if things did not improve. On the survey form, I was asked if I knew about the cat wellness plan offer and, specifically, whether a dental cleaning had been recommended. I have read about vet businesses being purchased by investing companies and rates dramatically increased. I suspect recommending pricey work is now encouraged. The upshot is, I no longer trust recommendations are based solely on my Pet's health. Also I asked about my cat's eye, which he had a problem with. The vet may have glanced at my pet's eyes, but we did not discuss the issue. I am checking if my next appointment (different pet) is with the vet I saw previously before deciding to shop around for another vet. I declined services approaching $1000, and my bill was still over $250. This place has gone to the...investors.

I've been going to Burnham for many years. They've had some front desk staff changes over the years, that came with great improvements....now in 2024. The staff of doctors have always been consistent. They give straightforward advice and information. They're good at answering questions and giving aftercare instructions. The hospital also does follow-up phone calls on all visits... We recently had dental work done for my dog that required extracting teeth. They recommended a plan that includes the dental work, vaccinations and unlimited office visit up to a year. You can either pay for the plan upfront or pay over time. Price cost was somewhat reasonable. I don't have any complaints, or concerns....

The best care in the South Loop for pets, hands down. On April 29th, fate brought us and our beloved cat to Burnham Park Animal Hospital. From walking in, afraid and uninformed, to tragically walking out with an empty pet carrier and tears in our eyes, the team and Dr. Olson guided us through and helped us make sense of something we were not prepared for that day. We arrived over 2 hours early for our appointment, but they recognized the urgency of his symptoms and roomed us right away. Dr. Olson was so warm and caring, but also inspired confidence and trust with her knowledge of the situation and her honesty with what we might expect. She also gave us very clear and concise information about the costs involved with each test/procedure being recommended - down to exact dollar amounts, so there would not be surprise bills to follow. Choices for every option were explained and we were provided realistic expectations for what may follow each of those treatment decisions. When we decided that the right thing to do was humanely end the suffering, Dr. Olson made sure we felt support and not judgment. Not once were there any notions of pushing us in any particular direction, only compassion and reassurance from her best clinical assessment of the situation. We were given all the time we needed, allowed privacy to discuss, space and time to say goodbye, and any other accommodation we could ask for. The team: all great. From the front desk to the assistants in the room, to the vet who was new to the practice who accompanied Dr. Olson...everyone is there for the right reasons and it shows. One week later, I received and hand-written sympathy card from Dr. Olson....just, wow. I will cherish that along with everything being memorialized as a part of our journey. And I will be back when the day comes to start a new family with a pet again. The pain is getting better day by day, and it is so cathartic to be able to share this review with others.