Broadway Animal Hospital

I’ve brought my cat Piki to see Dr. Popp twice now in the past month, once for a normal yearly check up (and to establish care here since we are new to the neighborhood), and then again today because she had conjunctivitis. Dr. Popp and the veterinary technicians were all very respectful and gentle with Piki. The technician even gave her a little snuggle when she met her, which I appreciated as I think it made Piki more comfortable with the place (she likes people). The process was smooth and to the point. Dr. Popp recommended a course of action to treat my cat’s eye, and also provided me with the estimate before starting care. Nobody pressured me to do more than I could handle, although fortunately the estimate was affordable for me anyways. All of Dr. Popp’s suggestions seemed reasonable and necessary, and I don’t get the sense at all that she would suggest anything more than what she feels is needed for proper care. Overall, both visits were helpful and thorough and I left feeling that Piki had received quality care. Veterinary care is never cheap, but the costs of exams and testing seemed reasonable to me for this area. Edit: I want to add that today we had to make a last minute appointment and met with Dr. Dupre, and they were absolutely fantastic. They are patient and reasonable and gave us well-rounded, thoughtful, great advice for our situation. Thank you so much Dr. Dupre! I would absolutely recommend them to anyone needing to talk through questions about their pet.

The vet tech did not seem to have experience touching a cat with tooth pain. She also did not seem to like cats. I wonder why she works here? Subsequently my cat bit her very hard. Then they tried to “impound” my cat because of the bite. Even the vet admitted the tech was somewhat new, and it clearly showed she was not trained well. I used to love this place, but I have moved on to a vet that is locally owned with better vet techs, not corporate owned like this place.

I’ve been going to BAH for years with my cat, and never had any issues. Dr. Popp joined the team and took over my cats care and always did a wonderful job. Recently, I went in for an annual check up, and my cat had a UTI, with a new concern for a heart murmur. We completed all the testing, and Dr. Popp did a great job explaining everything to me so I could understand. However, I took my cat back for a follow up urinalysis to make sure the infection was cleared and was never once informed of the cost of the follow-up. I had spent close to $1,200 already, and was surprised by another $120ish bill. The office manager apologized for lack of transparency, and I didn’t pay on the spot. Was contacted a few weeks later to pay the bill, discussed my issue again, and then she began to upsell more treatments my cat may need because of frequent UTIs. Personally, I have loved this vets office, but the upsell of additional services when I was already overwhelmed by huge bills really left a bad taste in my mouth.

They charged me $350 for a new patient appointment (dog) and 3 basic vaccines. I have never paid more than $120 for a basic wellness exam. My cat's appointment cost $115 more than the estimate. Furthermore, Dr. Dupre did not perform a thorough physical exam (she did not check temperature, look inside ears, test joint function, feel stomach). I was given the estimate AFTER vaccines were administered, so I could not give consent to treatment. Dr. Dupre recommended probiotics to treat my dog's well-documented, life-long anxiety that I was seeking medication for. Dr. Dupre also prescribed probiotics for my cat who just had an ER visit with another vet who recommended we check for KIDNEY issues with a regular vet. They do not have payment plan options, but they do have a credit card you can sign up for for a discount. They bring a card reader inside the exam room and take payment before sending you home. Also, you cannot get prescriptions from your preferred pharmacy; they send them to an online pharmacy or you can purchase them directly for a higher price. They also brought the dog and cat into the same exam room instead of scheduling us for separate times/rooms. It was overcrowded and it made both animals nervous. If you have the money for their upcharging by all means take your pets here, but do NOT see Dr. Dupre. She was completely incompetent, openly irritated with both my pets, and again, did NOT perform a full physical exam. Lastly, if you're interested in supplements for your dog's anxiety, the probiotics she recommended can be purchased on Amazon for a lower price than she'll give you in clinic. Horrible experience, this was absolutely a scam.

The vet techs and the doc were so nice and gave me a lot of good info. They were so sweet to my cat Cleo and they followed up that next day to make sure she was doing okay after getting her annual vaccines. Th exam room was spotless and the front desk staff were so lovely!