Brandon Animal Hospital

***EDIT: Dean the manager reached out personally and informed me that they work with a 3rd party for cremation services. Although they do have an example of the urn in the office, they do not have a digital option for folks who book over the phone or online chat. What I received is also WILDLY different than what they have as an example in house. Deana assured me he will be reaching out to the third party to understand why they changed the urn option. I also want to note I received the kindest gesture from Brandon Animal Hospital. A condolences card signed by every staff member (who also each wrote a kind note about our pup). This was such a lovely gesture and I appreciate the kindness. Dean was so sincere and empathetic in his email and it is something I am grateful for and he handled the situation with such grace.*** — Dr. Wilson is absolutely incredible, we weren’t patients there long because we had to put our sweet girl down. Dr Wilson came to our home and made it so personable and it was exactly what we needed. Throughout my pup’s care she was so kind and empathetic to our situation. I would recommend this place for your pets services and would absolutely recommend Dr Wilson. However, I did have to take 2 stars away. When we were told about the “packages” for the cremation of our pup, we were told the premium package included “an urn with the animal’s ashes and a clay paw print”. One would assume that the urn would be a nice actual looking urn, with curves, ornate top, etc. and the clay paw print, one would assume it would be your pet’s paw print, something to remember them by…nope. The “urn” was a tin can with rainbows on it, it looks like something from the dollar store and the clay paw print was a generic paw print with (I’m sorry) an very tacky, singular rhinestone next to it. The thought is sweet but for $128 I expected something much nicer to memorialize my fur baby. I came home in tears and my husband ended up buying a box on Amazon and getting a plaque customized for it. We shouldn’t have had to do this. I’ve included a picture of the “urn” and paw print.

First time here but so far great! Staff and Dr. were wonderful, professional and very nice. We are definitely making them are go-to vet. Glad I live be so close by.

We absolutely LOVE Dr. O'Dell and the entire Brandon Animal Hospital team. They are punctual, professional and very thorough. They have checked in post-appointments via text message and that was so helpful and really gives us peace of mind. My dog has some fear/anxiety around vet visits and being handled by strangers. It was a breath of fresh air watching Dr. O'Dell handle my dog using force free, fear free methods. If you have a sensitive/fearful dog like I do, I cannot recommend Dr. O'Dell enough! He is kind, thoughtful and obviously values animals emotional needs just as much as their physical needs. Thank you, Dr. O'Dell!

They are wonderful and helping my dog Abby live a longer life

THE best vets ever. If I need a same day emergency they are there. Everyone from the front desk to the docs are the best and they care. I love Dr Wilson because she has done so much for my dog baby and Chrissy still loves her more then anyone. Can’t ask for better care. We love you all so much!