Brainerd Hills Veterinary Hospital

I had a GREAT experience here. They were able to fit me in for a "same day" appointment at no extra cost, and the doctor was so kind and affectionate with my pet. He spent ample time explaining important things to me and made wise recommendations. We had a 5 star experience here. I would recommend Brainerd Hills to anyone!

I have been taking my precious fur baby Max here since I got him & just barely weighing a pound. He has had some health issues, and they have been great for my baby!

I took my teacup yorkie there to be groomed and nails trimmed. The female vet took the dremel tool away from the groomer and started smoothing the trimmed nails. She got the tool catch up in my dog’s hair and pulled out a plug of hair on her head about the size of a dime. She covered it up with more hair and a bow. My dog cried on the way home. I took pictures and sent them to the vets office. They didn’t apologize or refund the fee. I NEVER took her there again. I had been taking her there since she was a puppy, for vet care. I don’t recommend this place to anyone, but warn them.

Do you want your pet treated with dignity and respect after passing to the other side? If that’s what you want, do not go to Brainerd Hills Veterinary clinic. I am a former employee. This dog was euthanized and left in an exam room for hours. Covered in his own feces. When asked if I could bag the animal up and put in the freezer for cremation services I was told no. This happened more than once. Do what you will with this information. I will never forget this dog and the sadness I felt for it as I being told I wasn’t allowed to just leave it. Imagine if that was your pet. Do not go here.

Please do not take your beloved pets here. I’ll keep the details short, but my dog died in my lap in the car leaving there yesterday. They closed at 1 and I tried to call their office, but no one answered. I spoke with the older Dr. Haddock on the phone this morning and let him know she passed. I calmly discussed concerns about the care she received and told him I wish they would’ve been more honest and realistic about her prognosis. Since I would’ve had her euthanatized instead of letting her suffer and drown in Congestive Heart Failure. This man began yelling at me over the phone and told me I brought them a “train wreck disaster of a dog”. That “train wreck” was my best friend and her death has been devastating. I watched her suffer and traumatically die in my lap. I do not appreciate being yelled at after my dog passed away. This old Dr. Haddock needs to retire If he is cold, burned out, and no longer has compassion for the pets or the owners. Here’s the facts: 2 weeks ago I took her in for a consultation to have a fatty tumor removed from her arm, I did pay for prep lab-work to make sure it would be safe, I was assured it would be safe, she was over sedated when I picked her up, and then went into Congestive Heart Failure, and now she is dead. I did not want her to die like that. I’m fully aware that there are risks and benefits to any surgery, but was never told it could stress her heart and put her into CHF. My dog would still be alive if I hadn’t taken her there. You shouldn’t work in healthcare or veterinary medicine if you do not have compassion for what you are doing. This was my baby.