Bond Vet - Alexandria

My first visit with Bond Vet last year was amazing. The staff made both myself and my pup feel comfortable. The entire visit was completed in one room(check-up/vaccinations), the nurse at the time was so amazing that my pup didn’t yelp once when the nurse administered her shots. I felt good. My dog felt good. This time around the visit was the total opposite. 1. My dogs files were lost(I had to go thru my email and send invoice/last visit to them 2. It took them 20 minutes after my scheduled appointment to be seen 3. The nurse forced my dog to go with her to another room to check her weight. Last year, the nurse was like ‘C’mon Mom let’s go weigh your pup 4. They again, forced my dog into another room (where I couldn’t go)for her vaccinations where she yelped after each shot. I could hear her thru the door. I promise you, I was about to break the door down. No one from our last visit was there. It was a terrible experience for me. I will not be going back.

This place really shouldn’t exist. Apparently they have no staff working there. I’ve had four appointments with them for my dog. Two got canceled about an hour or so before appointment. The other two, after explaining to the appointment maker, whether she was at that location or elsewhere what services I needed for the health of my dog, I took time off work and went in. They shuffled about but told me they do not have enough staff for my dog. They are irresponsible, literally a joke, they have no care for animals or people. Just an office that is trying to make money screwing people around. Pathetic place. They seriously should be shut down. If you don’t have any staff, either get some or close.very much the sickest irresponsible “ medical practitioners” I’ve ever seen. Makes me wonder if they shave any sort of degree or if they’re playing make believe. Please avoid if you care about your pet.

Beware of pricing! First vet visit was okay at best. Ignored our concerns about skin irritation issues with our new pet. We paid an exorbitant amount to get her all of her vaccinations and testing to make sure our puppy was healthy. During her first visit we had asked if the boosters were included in the ridiculously high prices for the vaccinations, and were told they were. Her parasite test came back positive, so we emailed the vet the same day requesting an external prescription. No answer whatsoever. Three weeks later we take her back for her follow up exam and boosters, and were charged an exorbitant amount AGAIN for the boosters. Then, the vet looks at her skin issues, recommends an allergy shot. I reviewed the price/service breakdown, agree to the price, sign off on the price, and then they changed the final price on me after administering the shot due to her "weight." Lastly, after I pay for the visit the front desk clerk asks me if I would like her prescription for her parasite. I tell her that we had requested an external prescription two weeks ago and received no response. She tells me no problem, she'll send it to me right away. After a few minutes go by, she tells me that I don't have to wait and can expect it in an email. Not an hour later, the vet sends a text saying they can longer send the prescription unless we take her back for a $112 fecal exam. They were totally fine having me pay $75 for their prescription when I was leaving the visit, but suddenly it's an issue now that I want an external prescription so I can get the medication for less from Chewy or Walmart. All in, we spent over $1,000 on two vet visits from this vet office. Totally overpriced, I would recommend going elsewhere for anyone seeking care for their pet.

We brought in our cat to Bond Vet this evening. I can't believe how kind, caring, professional, and committed the entire team was to our cat and to us! Dr. Shoemaker was thorough; Alexis was the most amazing cat whisperer (I was so worried about the visit because our cat is so sensitive and anxious!); Kyran was helpful all the way through, and Jonise went above and beyond as well. I highly recommend Bond Vet Alexandria!

Do not go here if you are looking for ongoing, attentive care for your pet. Any attempts at contact go to a centralized help desk and you never speak to the front desk or doctors directly until they have time. They are extremely overbooked and do not have time for non-life threatening issues. For me, my pet had stomach issues and could not keep food down. After seeing the doctor, they did a host of tests. I waited for almost two weeks and five phone calls later until the doctor I saw had time to answer my questions and explain the results. As part of this visit, my pet was given prescription food. When the time came for me to get more food, there were no refills on the prescription. When I contacted BondVet to get a refill, no one followed up after a full business day even after I articulated that my pets food prescription food supply was depleted. Now I have a pet who is unable to keep down any food I’m giving him until the vet’s office has time to conduct a refill. It looks like I will have to wait a couple of days if not more to be able to buy the only food my pet is able to keep down. This lack of care and inability to communicate is causing my pet to suffer. I do not recommend going here.