
Bolton Veterinary Hospital
Pet HospitalConnecticutCapitol Planning RegionBoltonBoston Turnpike
222 Boston Turnpike, Bolton, CT 06043, USA
4.0
All the vets have great intelligence and are very kind. However some of the staff is very rude. My mother was rushed into the emergency room with heart failure on 2/3/25 - 2/11/25 and also has stage 4 cancer. She has not been doing well. My dogs annual vaccinations were also scheduled for that week, and needed to be done. I didn’t have anyone to help me or bring my dog in for me. I had just come from helping my mom at the hospital and there was a snowstorm and the roads were terrible so I was about 10mins late. I was prepared to be rescheduled and have to pay for my missed appointment if need be. I understand the rules and will not argue those. However, the woman at the front desk was so rude to me about me being late. She tried to embarrass me in front of another client by making a show of how late I was. She said the doctor may not be able to see me. I quietly responded “I understand,” because I did know this was a possibility. Yet, even my quiet understanding wasn’t enough for her. She was rude enough that the client next to me tried to comfort me by bringing up the storm to both of us and mentioning how bad the roads are. I squeezed the visitors badges from the hospital that were filling my pockets. I didn’t mention it. I didn’t react. So she began harassing me about what breed my dog was and implied that I was lying about it. I don’t typically say the full breed name because most people don’t know about it, and I am afraid of being judged harshly for buying and not adopting as I have been in the past. It is a recreation of a Native American dog breed not recognized by AKC. My mother is Native and this is why I was drawn to this dog. So I quietly answered her question with the specific AKC recognized breed I stated on the record (Belgian Sheepdog - mix), and she went on and on saying thats not what’s in their records. I knew it was and stayed quiet. She finally checked again and saw that she was wrong. Of course, that wasn’t enough. She had to say, “If anything, he looks more like a malamute.” I quietly stated, “He does have malamute in him.” She went on implying that I was still lying because he looks like a wolf. He’s mostly a malamute-Tervuren mix with a bunch of other breeds mixed in including Samoyed and Newfoundland. These dogs come in many colors and mixes and are recognized by UC Davis as a legitimate non-wolf breed. I could have gotten a spotted one, but I got one that looked more wolfy because we didn’t have problems with his cousin who is more malamute. Theirs WAS a natural question to ask. However, when I am asked about this, they never allow time for me to show them the evidence- his parentage, the breeders, his sister, information from UC Davis or anything. Though possibly the most extreme, this isn’t the only time or circumstance in which I have been treated badly by some of the staff there. Sometimes they are just impatient with questions and treat you like you are dumb. I would like to stress that it has ONLY been two desk people that are doing this in my experience. However, the rudeness happens enough to give me anxiety every time I go in. I’ve never had to deal with rudeness at Pieper in Middletown- EVER. In summation, you never know why someone is late for an appointment. Maybe they are in an abusive relationship or just had a death in the family. Maybe- like me- they have another chronically ill dog at home that they care for and are caring for a family member. Everyone is struggling right now. Sure, turn us away or reschedule if needed. Even make us pay for having to reschedule so late. Just don’t try to pick a fight and be unappeasable. When your clients are going through something, they don’t have the energy to waste on unnecessary conflicts like this. I love the vets here. They really are great. MOST of the staff is really great. If you only have to go in once a year and for infrequent emergencies, then you should be fine. However, if you have a lot of things going on in your life and don’t have the emotional capacity for people who pick fights with you. Try somewhere else.
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Overview
- (860) 646-6134
- www.boltonvet.com
Pet Hospital
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Welcome to Bolton Veterinary Hospital
Located at 222 Boston Turnpike, Bolton, CT 06043, USA, **Bolton Veterinary Hospital** stands as a prominent and established veterinary practice in the region. Operating within the **Pet Hospital** platform category, this facility offers a wide array of services and goods dedicated to the health and well-being of animal companions. You can reach Bolton Veterinary Hospital directly at (860) 646-6134 or via mobile at +1 860-646-6134.
Bolton Veterinary Hospital is recognized for its commitment to providing comprehensive veterinary care. A consistent theme in client feedback highlights the exceptional quality of their veterinary team. Clients enthusiastically praise the "great intelligence" and "very kind" nature of "all the vets." This indicates a strong foundation of medical expertise combined with genuine empathy, which is crucial for effective and humane animal care. Many long-term clients attest to positive experiences, emphasizing the clinic's consistent care and concern for their pets over many years.
The **environment** at Bolton Veterinary Hospital aims to facilitate optimal pet care. As a **Pet Hospital**, the facility is equipped to handle a variety of medical needs, from routine check-ups to more complex treatments. While the physical environment itself is not explicitly detailed in the provided information, the clinic strives to create a setting where medical procedures can be performed efficiently and effectively. The professional conduct of the veterinary staff contributes significantly to the overall atmosphere. However, it is important to acknowledge that some client experiences have indicated challenges with certain front desk staff members, describing them as "very rude" or "impatient with questions." Despite these reported instances, the overwhelming sentiment regarding the veterinarians and most of the staff remains highly positive, suggesting a generally caring and professional environment for pet treatment.
As a full-service **Pet Hospital**, Bolton Veterinary Hospital offers a broad spectrum of **services** designed to meet the diverse health needs of pets. While specific details of every service are best confirmed by contacting the clinic directly, a typical pet hospital of this nature generally provides:
- **Preventative Care:** This includes essential wellness exams, tailored vaccination protocols to protect against common diseases, comprehensive parasite control (for fleas, ticks, and heartworm), and nutritional counseling to promote overall health and prevent illness.
- **Diagnostic Services:** Utilizing modern diagnostic tools, the hospital can perform a range of tests such as blood work, urinalysis, fecal examinations, and various imaging techniques (e.g., radiography, ultrasound) to accurately diagnose medical conditions.
- **Internal Medicine:** Addressing a wide array of internal ailments affecting different organ systems, ensuring thorough evaluation and management of chronic and acute diseases.
- **Surgical Procedures:** Offering both routine and advanced surgical interventions, which typically include spaying and neutering, soft tissue surgeries (e.g., tumor removal), and potentially more complex procedures.
- **Dental Care:** Comprehensive dental services, including professional cleanings, extractions, and guidance on maintaining good oral hygiene to prevent dental diseases.
- **Emergency and Urgent Care:** While specific hours for emergency services should be verified, a pet hospital usually provides urgent care during their operating hours for critical situations. For after-hours emergencies, they would typically offer referrals to specialized 24/7 emergency veterinary clinics.
- **Pain Management:** Developing and implementing effective strategies for managing both acute and chronic pain in pets, enhancing their comfort and quality of life.
- **Compassionate End-of-Life Care:** As highlighted in client testimonials, the hospital provides supportive and caring services during difficult times, such as euthanasia, demonstrating empathy not only for the pet but also for the grieving owners. This includes follow-up calls to check on pets after medication or procedures, indicating a high level of concern and care.
The core **features** that define Bolton Veterinary Hospital, according to client feedback, are the exceptional quality of its veterinary professionals and the consistent, compassionate care provided for pets. The veterinarians are consistently described as "great" and "very kind," showcasing their dedication to animal well-being. The clinic's commitment to following up on pets after medication or treatments, as noted by clients, demonstrates a proactive and caring approach to post-care management. The remarkable support and care provided during sensitive moments, such as the difficult decision to put a pet down, are profoundly appreciated by clients, who commend specific staff members like Dr. Kalos and Caitlyn for their "amazing" and "caring" support. This level of empathetic care during challenging times is a significant distinguishing feature. However, it is also a feature of their service that clients must be aware of potential inconsistencies in front desk interactions, as some experiences describe rudeness and lack of empathy, which can cause anxiety for clients. While this feedback is limited to "two desk people," it is a consistent point of concern for some individuals.
For **promotional information**, Bolton Veterinary Hospital primarily leverages its strong reputation for veterinary excellence and compassionate patient care. While no specific promotional campaigns are outlined, their most compelling "advertisement" comes from the positive experiences of their long-standing clients. Strategies for a **Pet Hospital** like Bolton Veterinary Hospital would typically include:
- **Positive Word-of-Mouth:** The glowing reviews for their veterinary team and the consistent care they provide are invaluable for attracting new clients through referrals.
- **Online Presence:** Maintaining an informative website that details their services, introduces their veterinary team, and possibly includes client testimonials.
- **Client Relationship Management:** The practice of calling to check on pets after medication or procedures is an excellent form of client retention and demonstrates genuine care, which indirectly promotes their services.
- **Highlighting Expertise:** Emphasizing the intelligence and kindness of their veterinarians is a powerful promotional message.
- **Addressing Feedback:** While not explicitly promotional, actively addressing and improving client experiences at the front desk, based on the feedback received, would significantly enhance their overall client satisfaction and reputation, further strengthening their promotional appeal.
In summary, Bolton Veterinary Hospital offers a robust and comprehensive range of veterinary services, underpinned by a team of highly intelligent and genuinely kind veterinarians. They demonstrate a strong commitment to patient well-being and provide exceptional support during challenging pet health situations. While clients should be aware of potential variations in front-desk interactions, the consistent high quality of veterinary care and the compassionate approach to animal treatment make Bolton Veterinary Hospital a reputable choice for pet owners in Bolton, CT, and the surrounding areas.
Bolton Veterinary Hospital Photos










Bolton Veterinary Hospital Location
222 Boston Turnpike, Bolton, CT 06043, USA
Reviews
All the vets have great intelligence and are very kind. However some of the staff is very rude. My mother was rushed into the emergency room with heart failure on 2/3/25 - 2/11/25 and also has stage 4 cancer. She has not been doing well. My dogs annual vaccinations were also scheduled for that week, and needed to be done. I didn’t have anyone to help me or bring my dog in for me. I had just come from helping my mom at the hospital and there was a snowstorm and the roads were terrible so I was about 10mins late. I was prepared to be rescheduled and have to pay for my missed appointment if need be. I understand the rules and will not argue those. However, the woman at the front desk was so rude to me about me being late. She tried to embarrass me in front of another client by making a show of how late I was. She said the doctor may not be able to see me. I quietly responded “I understand,” because I did know this was a possibility. Yet, even my quiet understanding wasn’t enough for her. She was rude enough that the client next to me tried to comfort me by bringing up the storm to both of us and mentioning how bad the roads are. I squeezed the visitors badges from the hospital that were filling my pockets. I didn’t mention it. I didn’t react. So she began harassing me about what breed my dog was and implied that I was lying about it. I don’t typically say the full breed name because most people don’t know about it, and I am afraid of being judged harshly for buying and not adopting as I have been in the past. It is a recreation of a Native American dog breed not recognized by AKC. My mother is Native and this is why I was drawn to this dog. So I quietly answered her question with the specific AKC recognized breed I stated on the record (Belgian Sheepdog - mix), and she went on and on saying thats not what’s in their records. I knew it was and stayed quiet. She finally checked again and saw that she was wrong. Of course, that wasn’t enough. She had to say, “If anything, he looks more like a malamute.” I quietly stated, “He does have malamute in him.” She went on implying that I was still lying because he looks like a wolf. He’s mostly a malamute-Tervuren mix with a bunch of other breeds mixed in including Samoyed and Newfoundland. These dogs come in many colors and mixes and are recognized by UC Davis as a legitimate non-wolf breed. I could have gotten a spotted one, but I got one that looked more wolfy because we didn’t have problems with his cousin who is more malamute. Theirs WAS a natural question to ask. However, when I am asked about this, they never allow time for me to show them the evidence- his parentage, the breeders, his sister, information from UC Davis or anything. Though possibly the most extreme, this isn’t the only time or circumstance in which I have been treated badly by some of the staff there. Sometimes they are just impatient with questions and treat you like you are dumb. I would like to stress that it has ONLY been two desk people that are doing this in my experience. However, the rudeness happens enough to give me anxiety every time I go in. I’ve never had to deal with rudeness at Pieper in Middletown- EVER. In summation, you never know why someone is late for an appointment. Maybe they are in an abusive relationship or just had a death in the family. Maybe- like me- they have another chronically ill dog at home that they care for and are caring for a family member. Everyone is struggling right now. Sure, turn us away or reschedule if needed. Even make us pay for having to reschedule so late. Just don’t try to pick a fight and be unappeasable. When your clients are going through something, they don’t have the energy to waste on unnecessary conflicts like this. I love the vets here. They really are great. MOST of the staff is really great. If you only have to go in once a year and for infrequent emergencies, then you should be fine. However, if you have a lot of things going on in your life and don’t have the emotional capacity for people who pick fights with you. Try somewhere else.
Feb 28, 2025 · Emily MasonWe have taken our pets to Bolton for many years and have always had a great experience there. They always call to check on our pets if they were put on medication and their care and concern is much appreciated. We recently had to put one of our cats down and the support and care given not only to Binx, but to us by Dr. Kalos and Caitlyn was amazing. We can not say enough about how caring they are. We also love Doc Williams at the corner clinic!
Apr 13, 2025 · Annette MorrisonBolton vet is absolutely wonderful the staff is so kind. They fit me right in. My 8 month old mini labradoodle ended up getting a decent laceration on one of her front paw pads. She needed several stitches this evening. Her veterinarian was very thorough in explaining things to me for discharge instructions and after care. The staff is awesome. Thanks again for taking care of my sweet Maggie.
May 11, 2025 · Ashley JacquesOnly have been here for an emergency service, but the staff were very easy to get a hold of and I didn’t have to wait 15 minutes to be turned away over the phone( other location have done that and wasted time). I was able to bring my cat in right away and was greeted with a very friendly staff that was very polite and comforting. My cat did not need surgery but a few days there. He usually hates the vet, but left Bolton hospital as if he was at a resort. Very helpful after the event and allowed us to bring our own food cat food for him.
Apr 12, 2025 · C WThis is not our regular vet and some of the reviews made me nervous to bring our cat here for an emergency. I am so glad I didn’t listen to the negative reviews because we could not have had a better experience. Every single person we encountered was so kind and caring and polite. From the receptionist who answered my phone call, to the techs, to the doctor….literally everyone was wonderful. And the best part is our little guy is feeling better already. We are so thankful!
Mar 16, 2025 · Deanna SchuetzPet Hospital

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