BluePearl Pet Hospital

Nothing but good things to say about Blue Pearl and their team! My two cats had a scare with potential lily poisoning - I got them to Blue Pearl that day and after 72 hour hospitalization, they are perfectly okay and healthy. The staff is so kind and compassionate, and very knowledgeable. The doctors were diligent with updates each morning and evening, and always happy to answer any questions or concerns. The girls are bonded and I was told that there was an email sent out to staff to keep them together during their stay so as to reduce their anxiety, and that truly shows how much the team pays attention to and prioritizes the animals. Dr. Yesesky, Dr. Rabin, and Joann were the main ones I spoke to that handled the care of Hazel and Scout, and I can’t thank them enough, and everybody else who cared for them. What a wonderful team, would 100% recommend their services. Thank you again to the whole team, so grateful!!!

I initially visited Blue Pearl to help when my late cat Wesley had an emergency. He ended up not making it. The after care I received was truly exceptional. I visited Blue Pearl again when my cat Kitty was nauseous and not eating or drinking. She’s healhy and happy now, as a result of their care. Regardless of the circumstances, Blue Pearl provided thorough, efficient, and effective care to my animals. Their staff are beyond compassionate and knowledgeable - they are true super heroes. It’s comforting knowing that such good care is well within both reach and budget.

Our dog needed emergency surgery for cancer. Blue Pearl was amazing! They were beyond competent, compassionate and speedy. Dr. Elkins, the surgeon, was terrific and explained all options and how and why everything would be done. The staff was great about updating us before and after surgery. We never had to worry that our dog, Asher, would be ignored or in pain. We 1000% recommend Blue Pearl!

DO NOT TRUST BLUE PEARL WITH YOUR PET’S LIFE. We had a devastating and fatal experience here. This review isn’t about 5 stars vs. 1 star—it’s about life or death. If you’re reading this, I hope you’re focusing on the patterns of these types of reviews and not just the overall rating. We’ve been speaking with multiple people at Blue Pearl since they allowed our dog, Roxy, to die *without treatment* for a full hour after accidental poisoning and we want to prevent this from happening to anyone else’s pet. We were told that she “slipped through the cracks,” a statement higher ups now deny. And what’s the final verdict? They’ve learned nothing and have no plans to change how they operate. Matthew was the only reasonable management level person we spoke with. We were met with callousness from the higher levels. So let me be clear: My family and I will NEVER set foot in any Blue Pearl again. If you need emergency care, go to Veterinary Emergency Group (VEG) or the new emergency vet in Glenview. In fact, we later spoke with VEG about Roxy’s situation (without telling them how it was handled elsewhere), and it was obvious they are far more prepared to handle a range of poisonings. Blue Pearl, on the other hand? They only really know how to treat chocolate and raisin toxicity. ROXY'S STORY – HOW BLUE PEARL FAILED HER On Tuesday, October 29, 2024, we came home to find that Roxy had accidentally gotten into her Proin medication (a common incontinence drug for dogs). We immediately called Blue Pearl, who told us to contact ASPCA Poison Control and start heading over—so we did. When we arrived, Roxy was still completely normal. No symptoms yet. We got there fast—probably no more than 40 minutes of ingestion. We asked them to induce vomiting or administer activated carbon, as the symptoms had not appeared yet. They took her back right away. Then an hour passed. When we asked for an update, they finally brought her out to us—but by then, she was behaving rabidly from the medication. And we found out they had done nothing in that hour to treat her. The reason provided? They "weren’t equipped" to handle Proin poisoning without guidance from poison control. But poison control was backed up (Halloween rush, apparently). So what did they do? Nothing. By the time they finally got poison control on the phone, Roxy had already spiked a dangerously high blood pressure, developed blue gums, and needed oxygen. After nearly two hours, we were finally told she likely wouldn’t survive—and if she did, she’d have lasting complications. They had time to save her. They refused to administer activated carbon (this is a known mitigator for Proin overdose). They ignored our request and instead they neglected her. To make matters worse, one of their own staff later admitted that Roxy may have just been forgotten while they were busy with other patients. Meanwhile, Blue Pearl’s own policies list poisonings as a high priority. After hearing from the management that there were a number of errors made that night with Roxy, head vet Jordan (who wasn’t present that night) called us and denied any wrongdoing. They would rather see a pet die waiting on hold for poison control to tell them what to do if it takes even the slightest risk away from the vets themselves. I HOPE THIS HELPS SOMEONE ELSE AVOID THIS NIGHTMARE: - DO NOT go to Blue Pearl. - Wherever you go, call ahead and confirm they are actually equipped to handle your pet’s specific emergency. Not all ER vets can treat all toxins. We trusted them with Roxy’s life, and they failed her in the worst way. I wouldn’t let them touch a stuffed animal, let alone another beloved pet.

Our chihuahua has a heart condition and is being monitored by cardiology. The front desk/clinical team remains friendly and efficient. An echocardiogram was performed without difficulty. Our little girl doesn’t tolerate medications very well but the medical evaluation and treatment recommendations were of high quality. We certainly trust the care we received.