BluePearl Pet Hospital

Bringing your dog to the emergency vet is always stressful. My dog ate half a brick of rat poison he grabbed in the alley (thanks, neighbors!) while he went with me to take our garbage out. This was a very serious situation, and I was obviously quite scared. Because we didn't know which of the 3 types of poison he had eaten, we had to treat him for every scenario. He was seen immediately. The vets were calm and compassionate. They explained exactly what they needed to do and how much it would cost. His treatments and observation lasted over 5 hours. They came in to give me regular updates. My dog has a fear of vets, but they were able to handle him competently and to even enjoy his quirky personality. They gave me clear instructions for his follow up treatments and told me exactly what to watch for when I took him home. They absolutely saved his life. I am so grateful to have them available. I hope i never experience another emergency ( this was the first one in 6 years), but if I do, I would not hesitate to return.

The only negative thing was the initial wait time, over an hour. However, being the only emergency care that was open. The staff and the Vet doctor were great! Everything was explained about the exam and steps recommended. Very caring and compassionate. Everyone was professional and polite. My 3 month old puppy had intestinal problems. The meds worked quickly. Also, the recommended diet was extremely helpful. Great staff and Vet!

Thorough and friendly staff. My dachshund was in pain and they offered him exactly what he needed. They put my doubts at ease. My only concern and perhaps I don't understand the liabilities of the facility or in general, but I wish they checked my dogs vitals and did the examination in front of me instead of in the back. I understand their equipment is back there and they are an ER but I wish I saw the exam. Anyways, the facility itself was amazing. My experience truly was smooth, immediate, and all of my questions were answered. Better relations than my regular vet!! Thank you!! 10/10

The price of the service was not explained to me correctly when I brought my dog in for care. It cost me an additional $500+ for services that were not disclosed properly. All the employee could say to me was she was sorry for not explaining it correctly. I completely understand we are human and mistakes happen, but a $500 difference in charges is a big mistake that I had to pay for because it wasn’t explained correctly. Four days later and I’m still waiting for the office manager to call me about the matter. I won’t be taking my dog to this location again. This is not how good business is done.

Staff is very kind and helpful. When my anxious and reactive puppy was so desperate to run out the front door that I couldn't fill out the intake form, they put us in an exam room. They brought us a price estimate after vet did her initial evaluation, and gave us choices. Appreciate their kindness and gentleness with a nervous dog. We went on Sunday afternoon and grateful to have a place like this that takes care of your pet when regular vet is closed