Bluegrass Animal Care Center-Radcliff

This clinic is the very best! I was visiting family over the holidays and unfortunately my dog developed bloat. I called them and they immediately got him in, made a plan and did emergency surgery on him- saving his life. He received the very best care, and they were so compassionate and sweet to me throughout the ordeal. I really can't thank them enough for saving my pup and I can't speak any higher of them. Thank you so much Bluegrass

First time Mr. Lou has been here and he loved it! The staff is very friendly and cared about him. He was not afraid and the whole visit went quick. The prices are reasonable so you don’t leave feeling like you just gave up your savings. I would recommend this vet!!

I've been wanting to take my pup to a vet that I feel comfortable with, that will know my dog and her issues. A place that actually cares about her and treats us with kindness and empathy and listens to my concerns and helps. Well I definitely found it here ❤️ I called and made an appt, the worker on the phone was friendly and efficient and got an appt for me quickly. I brought my girl in on the day of, filled out some paperwork and talked to the tech for a bit about whats been going on. She listened, checked her, wrote everything down and loved on my dog and gave her lots of attention. My dog absolutely loves people so she was in heaven at this point lol. The vet and the tech came back and we all talked about everything, my dog was a little scared of the table moving up, but they both gave her lovins and she felt comfortable. The vet checked her out and was very gentle. He then talked to me about everything while the tech took my dog very happily to get weighed. She then recieved her shots which she hated of course, but both techs were very sweet and gentle with her and gave her a treat. We left with some allergy medicine and very clear directions on how to administer it, our next appt for her booster quickly made and all of my concerns were heard and taken care of, I felt so much better. The total cost of everything was surprisingly low, I asked the tech to take my card quickly before she changed her mind lol. Overall, I am thoroughly impressed with the care and attention given to both of us. It's refreshing to know we chose somewhere that cares about thier patients so much even at the first meeting. My pup left so happy and when I mention the vet, she gets all excited lol. Can't beat it.

I typically only have very positive things to say about Bluegrass Animal Care Center. However, today was a huge disappointment. We found out our dog had a mass on his spleen 2 weeks ago today and I made the decision to remove his spleen within minutes. We saw Dr. Dennis for that visit and she was great. Dr. Williams performed the surgery the following Monday and I am always pleased with his care and communication. Unfortunately, it has been a bit of a rollercoaster since surgery. I took him back 3 times with concerns, two of which resulted in antibiotics. Last night he was acting different around 1030. We thought it was his pain meds. He eventually started resting but at about 0500 we knew something was wrong. By the time I was leaving he couldn’t walk. We decided to wait until Bluegrass opened since they knew him and could give us the best advice on how to proceed. I show up at 0800, carry my 65lb dog because he was lethargic and couldn’t walk, his gums were very pale and I was told I could drop him off and the vet could call me when she had time to see him. I understand this practice but it was pretty clear my dog was near end of life. I wish exceptions could be made for this situation so I could have stayed with him. The vet (Dr. Theno) calls me within 15 minutes and we have a 4 minute conversation. She explained what she was seeing and gave me options. I asked her what she would recommend. Within seconds I had made the decision to let him go. I said, “I am pretty sure that is what we are going to do but I am going to call my husband. Should I return now for that?” I had already turned around, I had never even wanted to leave him for a second, and I was really asking if I should expect euthanasia immediately when I returned. She responded, “It really is time to shit or get off the pot.” I think that is all I really need to say about this but this all happened so fast that we weren’t even on the pot! I had not wavered. I feel like discussing options with my husband was reasonable. If he wasn’t suffering, I would have taken him elsewhere for euthanasia although that process was smooth and I really appreciated how the room was set up and being so close to him. The vet tech, Juliana, was amazing and she is always so good there. When I think of my dog’s last day, I will always think about the vet I trusted telling me to “shit or get off the pot,” when I was making a literal life or death decision about my best friend.

They've done really well with our animals and have always been understanding and quick to respond to questions we've had. They've been very flexible with us and our work hours about getting the dogs in, us coming by to get medicine or any other issues we've had for them. Unfortunately we have had 2 dogs that they had to out to sleep for us do to age and health issues. Even then they were very compassionate and allowed us to have time with them at the end. They worked with another company to have the dogs cremated after the fact and had the ashes brought into the office to be picked up, along with a clay paw print that was unexpected but touching. Little things like that is why we will continue to use them for all of our pets.