Binghamton Animal Clinic

Welcome to the information page for Binghamton Animal Clinic, a Pet Hospital located at 196 Riverside Dr, Johnson City, NY 13790, USA. You can reach them at the phone number (607) 723-1708 or their mobile number +1 607-723-1708. Binghamton Animal Clinic aims to provide veterinary care for pets in the Johnson City area. To offer a balanced perspective, we will consider the available customer reviews, which present contrasting experiences.

One customer shared a positive experience regarding their cat's first vet visit. They noted that while there was a long wait, the interior of the clinic was comfortable, and the staff was very kind. Despite the cat being stressed by the noises, the reviewer felt their pet was treated nicely and would be placed on a helpful diet. They concluded by expressing happiness with their experience, mentioning that their cat even received a toy. This review suggests that Binghamton Animal Clinic can provide a pleasant environment and kind service during routine visits, with staff attentive to the animals' well-being.

However, another customer shared a deeply negative experience following the euthanasia of their cat, Tommy. This review detailed significant distress caused by issues with the cremation process. The reviewer paid extra for cremation and was given specific dates for when the body would be sent to the crematory and when the ashes would be available for pickup. These timelines were reportedly not met. On the scheduled pickup date, the reviewer was informed that Tommy's body had only just been sent for cremation due to an alleged miscommunication, resulting in a further week's delay. The reviewer expressed disbelief at the delay and the lack of earlier notification, suspecting a lack of attention to their deceased pet's care.

The situation escalated with the reviewer expressing doubt about receiving Tommy's actual ashes, feeling lied to about the pickup date, and experiencing indescribable pain and suffering due to the mishandling of their beloved cat's remains. The reviewer stated they would never return to the clinic and would strongly recommend others avoid it, citing concerns about the clinic's priorities seemingly being more about money than comforting grieving clients.

In response to this negative review, Binghamton Animal Clinic reportedly issued a statement apologizing for the delay, attributing it to a delay in payment and the crematorium's pickup schedule. They guaranteed that Tommy's ashes, and only Tommy's ashes, would be available on a specific Friday and asked the client to withhold phone calls, stating they would reach out. However, the reviewer disputed the claim of payment delay, providing their bank records showing that the cremation fee was paid in full within 24 hours of the initial payment for euthanasia, well before the scheduled sending of the body for cremation. They criticized the impersonal nature of the clinic's response (allegedly a text message) and the request to withhold calls, highlighting a perceived lack of empathy.

Given these contrasting accounts, it is challenging to paint a definitive picture of the environment and overall service of Binghamton Animal Clinic. The positive review suggests a comfortable interior and kind staff during a pet's examination. The negative review, however, points to significant issues in their handling of aftercare services following euthanasia, particularly regarding communication and the cremation process.

The services offered by Binghamton Animal Clinic, based on these reviews, appear to include routine check-ups (as mentioned in the positive review) and euthanasia with cremation services (as detailed in the negative review). We can infer that they likely offer other standard Pet Hospital services such as:

• Vaccinations
• Diagnosis and treatment of illnesses
• Possible minor surgical procedures
• Dietary advice

However, the discrepancy in the quality of service experienced by the two reviewers suggests potential inconsistencies in their operational procedures, particularly concerning post-euthanasia care and communication with grieving pet owners.

Features of Binghamton Animal Clinic that can be gleaned from the reviews include:

• Kind staff and a comfortable waiting area (according to one reviewer).
• Availability of cremation services.
• Potentially flawed communication and logistical processes regarding aftercare, leading to significant distress for at least one client.

No promotional information is available in the provided data. Therefore, we cannot comment on any special offers or unique services being promoted by Binghamton Animal Clinic.

In summary, Binghamton Animal Clinic in Johnson City, NY, has received both positive feedback regarding the kindness of its staff and negative feedback concerning its handling of post-euthanasia services, specifically the cremation process and communication with the pet owner. Local users should consider these contrasting experiences when deciding whether to entrust Binghamton Animal Clinic with the care of their pets. The positive review suggests a satisfactory experience for routine care, while the negative review raises serious concerns about their handling of more sensitive situations.

To gain a more complete understanding of the environment, the full scope of services offered, and the clinic's protocols for various situations, it would be beneficial to contact Binghamton Animal Clinic directly. The provided reviews highlight the importance of considering different aspects of a veterinary practice, from routine care to more sensitive end-of-life services.

For pet owners in Johnson City, NY, Binghamton Animal Clinic presents a mixed profile based on the available online feedback. While some aspects, like staff kindness during a first visit, are praised, significant issues have been raised regarding their handling of aftercare following euthanasia. It is recommended that potential clients inquire about all aspects of care, including their procedures for sensitive services, to ensure their expectations align with the clinic's practices.