Bellwood Animal Hospital: Spoo Katie DVM
Pet HospitalIllinoisWinnebago CountyRockfordNorth Bell School Road
1869 N Bell School Rd, Rockford, IL 61107, USA
3.0
I have been with this Animal Hospital for a year now. I see one Vet and I really like him. But when he is out of the office the Vet technicians that talk to you do not help with your animals issues. I called tonight and my vet was out. They had me talk to a technician. I explained what my dog is going through and what was happening with him. She didn't even look at his record and she asked me if I check him out. Of course I did. I called because I couldn't find anything. My dog was bleeding from his mouth. He is going through a very intensive medical treatment and things could go very wrong. The technician just said well we are booked tonight and tomorrow but there is the emergency hospital you can take your dog. I said to her well the treatments for my dog are expensive and going to emergency is worse. The she basically said to me that what do you want me to do. Really that is the wrong attitude. I never ever had a technician not try to help me and suggest what it could be. So my rating for this hospital is a 2 for not responsive and not professional. I have been to many vets in my life. The vets who cared for my animals always made time to see my animals if the situation was serious. Even if it was the same day or the next if they were full that day. My previous vets always made sure to have open time in case of emergencies. I have never been told to take my dog to the emergency hospital as much as this Animal hospital. I understand after hours but during hours really! I am very disappointed today and will seek another vet office after the treatment for my dog is done. And I am very sad about that because I like my vet.
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Overview
- (815) 398-6484
- bellwoodvets.com
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Pet Hospital
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Welcome to Bellwood Animal Hospital: Spoo Katie DVM
Welcome to the local introduction of Bellwood Animal Hospital, located at 1869 N Bell School Rd, Rockford, IL 61107, USA. You can contact them at (815) 398-6484 or +1 815-398-6484. The hospital is associated with Dr. Katie Spoo, DVM.
Based on the available customer reviews, experiences at Bellwood Animal Hospital appear to be varied. One customer, who has been with the hospital for a year and has a preferred veterinarian, expressed significant dissatisfaction with the support received from the veterinary technicians when their primary vet was unavailable. This customer reported difficulty in getting assistance for their dog's serious medical issue, including bleeding from the mouth, and felt that the technician was unhelpful and unprofessional, ultimately being directed to an emergency hospital despite concerns about the cost and the dog's ongoing intensive treatment. This reviewer rated the hospital poorly for responsiveness and professionalism, contrasting it with previous veterinary experiences where efforts were made to accommodate urgent cases.
In contrast, another review specifically praises Dr. Katie for her kindness and knowledge in caring for exotic pets, particularly bearded dragons. This customer highly recommends her to anyone with such animals, highlighting her expertise in their specific care and the diseases that can affect them.
The environment and comprehensive services of Bellwood Animal Hospital cannot be fully ascertained from these contrasting reviews. It seems that while specific veterinarians, such as Dr. Katie, may offer specialized and appreciated care, there might be inconsistencies in the level of support provided by other staff members, particularly in urgent situations when the primary vet is unavailable.
Currently, there is no promotional information available. Local users considering Bellwood Animal Hospital should note the differing experiences reported. Those with exotic pets, especially bearded dragons, may find Dr. Katie's expertise to be a significant feature. However, individuals seeking consistent and responsive support from all staff members, particularly in urgent situations, might want to inquire further about the hospital's protocols when their primary veterinarian is unavailable.
Bellwood Animal Hospital: Spoo Katie DVM Location
1869 N Bell School Rd, Rockford, IL 61107, USA
Reviews
I have been with this Animal Hospital for a year now. I see one Vet and I really like him. But when he is out of the office the Vet technicians that talk to you do not help with your animals issues. I called tonight and my vet was out. They had me talk to a technician. I explained what my dog is going through and what was happening with him. She didn't even look at his record and she asked me if I check him out. Of course I did. I called because I couldn't find anything. My dog was bleeding from his mouth. He is going through a very intensive medical treatment and things could go very wrong. The technician just said well we are booked tonight and tomorrow but there is the emergency hospital you can take your dog. I said to her well the treatments for my dog are expensive and going to emergency is worse. The she basically said to me that what do you want me to do. Really that is the wrong attitude. I never ever had a technician not try to help me and suggest what it could be. So my rating for this hospital is a 2 for not responsive and not professional. I have been to many vets in my life. The vets who cared for my animals always made time to see my animals if the situation was serious. Even if it was the same day or the next if they were full that day. My previous vets always made sure to have open time in case of emergencies. I have never been told to take my dog to the emergency hospital as much as this Animal hospital. I understand after hours but during hours really! I am very disappointed today and will seek another vet office after the treatment for my dog is done. And I am very sad about that because I like my vet.
Oct 15, 2020 · Joanne KendallDr. Katie was very kind with our bearded dragons as well as knowledgeable about care and diseases affecting them. Definitely would recommend her to anyone with an exotic type pet.
Aug 12, 2019 · E GreenfieldWe have brought our dogs here before and recntly our turtle . As well as thinking about brining my bunny here . Eberyone here is nice and welcoming
Sep 18, 2021 · Mya HolcombPet Hospital

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