Bay Beach Veterinary Emergency Hospital

I cannot express enough gratitude to Bay Beach Veterinary Hospital for the compassionate care they provided during such a difficult time. We had to say goodbye to our beloved puppy, and the staff guided us through the process with empathy and professionalism. They took the time to ensure that our puppy was comfortable and loved, making the experience as peaceful as possible. Their understanding and support made an incredibly hard moment a little more bearable. I highly recommend Bay Beach Veterinary Hospital for their exceptional care and kindness.

I'm utterly shocked to read so many terrible reviews for this group of lovely professionals. Last night, New Year's Day, my OG, my true ride or die, my bestest bud needed help.. she was dying suddenly at home. I called in an utter panic and the lovely gal who answered the phone was 💯 compassionate and helpful.. she told me to bring my baby in and they would help her. We arrived and everyone rushed out to help.. took her back to the emergency room and quickly determined what I already knew. Tess was dying. The vet, wish I could remember her name, told me I had made the right choice and allowed me to love on my girl while she pushed the meds to get her comfortable while she crossed the rainbow bridge. They didn't rush us. They explained everything and they charged us a more than reasonable and fair price for a middle of the night emergency visit on a holiday! I will recommend this team to anyone and everyone. I am a hospice nurse so I know what people need when they are loosing someone they love and this team have that to my husband and I - we are so appreciative. We are devastated by our loss but we were comforted by the care we and Tess received. Thank you to the team working on New Year's in the middle of the night when we needed you the most! Sincerely- Tess' mom and dad!

Spoiler alert.. my cat is now dead!! I brought my cat in after he stopped eating and became very lethargic. Was told likely "a virus". He received fluids and something for the fever and we were sent home. When he didn't get better I brought him back. This time he had ulcers around his mouth, nasal discharge, and swollen lymph nodes. He was given fluids, steroids and an antibiotic and sent home to monitor. Two days later I took him to another vet and in 10 minutes they'd diagnosed him, switched his meds, sent me home with a bag of fluid, high calorie food, and instructions to patch him back up. Sadly he died because, by the time I had a proper diagnosis and the proper medication, I could no longer get food or liquids in him. If Bay Beach had properly diagnosed him with Calicivirus and given him the proper medication on my second visit, when I could still get something in his system, my cat would still be alive! I was charged $1566 for an improper diagnosis, improper medication, no answers, and a dead cat! TAKE YOUR LOVED ONES TO FRIENDSHIP VET IN NORFOLK THEY'RE GREAT!! UPDATE: Marcie, thank you for acknowledging where your office fell short, and thank you for relaying the information to your team. This all could have been avoided with proper education. Scoot now sits in an urn on my mantle. Nothing can bring him back. If you'd like to discuss the fees I was charged for these visits we can also discuss the removal of my review, as my primary objective was to help educate your Dr's. It is not my wish to hurt your practice, but make it a BETTER resource for the community. Update #2: It's been a month and I haven't heard from anyone which just goes to prove that money is worth more to them than anything. As I sit here tonight in tears missing my Scoot and thinking about how easily preventable this was but Bay Beach was NOT educated enough to diagnose his condition or save his life. I trusted THE WRONG people and now he's dead. Do not trust your loved ones with these people!!! 1877 views.. I hope that cost you 100x more than the $1566 you charged me to let my cat die, but more importantly, I'm CONFIDENT it saved a few lives!!! Shame on you!! 2300 views and counting! 2750 views... still counting. Too stupid to make something right (financial), but that's fine. Let it keep costing you money!! 3218 views.. my cat is still dead and you're still losing money. My only condolence!! Give me the money back you charged me for a dead cat!!! 3698 views!! 4130 views.. wonder how much that's costing 4264 views and counting.. we're coming up on holiday season which means emergency hours. Friendly reminder to NOT take your loved ones here!! Friendship vet in Norfolk knows what they're doing.. make the trip!! 4635 views and 12 marked helpful.. My Scoot showed up in my memories tonight. Sadly he's no longer here! 5027 views!!

They were so sweet and took great care of our dog in our time of need. Then, when nothing else could help, they helped us to say goodbye to her in the kindest way.

Unfortunately, about a week ago we had to rush our dog to the emergency room. Obviously, your dog being incredibly sick is never a good time; however, I would like to just say “thank you”. Thank you to the animal doctors and nurses here. Our little girl had to be hospitalized and stayed here for almost three days. The team at Bay Beach was nothing short of exceptional. We felt as if the only thing they truly cared about was the well being of our dog and making sure they did everything they could to ensure her recovery which, at a time of such high stress for my husband and I, brought us peace of mind and we left her here trusting that she was in good hands. Everyone here showed us compassion and kindness from the time we walked in with our sick baby until the moment we were finally able to pick her up and take her home. Anyway, this is getting too long, so I’ll wrap it up. A week ago our dog was really struggling and today the little girl is thriving. Thank you - thank you for allowing that to happen.