Banfield Pet Hospital

I’ve have always recommended this location and always will. I have 2 cats both don’t enjoy many people, but anytime we bring them in we hear nothing but great things about how they acted with the staff. This is one of the few places where I bring my cats in and they leave more relaxed then when they got there. They always listen and genuinely care about any problems I have with my cats, they do a great job at being efficient while still caring about how your pet feels. We have a favorite nurse here who makes us feel so welcome and cared for, I will forever bring my pets here. Thank you for making us not just feel like business ❤️

Ok so I truly do not try and be so sensitive about things, but let’s start. Did appreciate getting an appointment for my fur baby on the same day because his regular vet was not open. Walked in, not very welcoming and really seemed off putting, but I shook it off because my baby was sick. Got to the back with Stacy sweet, professional, informative and competent. Then the Vet came in, just as professional and welcoming, professional and informative. Had such a great experience spoke with them about having as a secondary vet for emergencies. Go to check out, the receptionist that checked me in (no smile or greeting) act like she did not want to check me out, my baby peed so I got cleaner to clean it up and then sanitized my hands she still did not acknowledge me to check me out, the receptionist next to her not as welcoming either but did process my checkout. I spent $314 dollars for an ear cleaning, medication and ear infection Dx. (That is another conversation. Dexter &Evie would never charge that much).What I do expect is a bit of courtesy, a welcome environment when entering and leaving. Your reception area is the front line and a clients initial experience. Need to work on customer service in the front.

Great staff! Very friendly and helpful! LOVE the STAND ALONE location In League City, TX!!! They always take great care of my Fur Baby!!!

We had to make the hard decision to put our dog Charlie down today. My wife and I were so impressed and touched with the care and professionalism and support they gave us in making the tough decision. They allowed us the time we needed. Waited patiently while other family members arrived and explained the process with such kindness. We are so thankful for our experience during this sad time. They will continue to have our business forever. Thank you to the staff today.

Dr. McFee is awesome! She and her team made me and my dog Bailey feel really comfortable. She explained everything I needed to know about my pet’s care. I left feeling reassured. Thank you!