
Banfield Pet Hospital
Pet HospitalUtahSalt Lake CountyWest JordanWest 7000 South
1607 W 7000 S, West Jordan, UT 84084, USA
4.0
***This was for a new patient drop off appointment. We have a very old man pup who is 20 years old. We needed to get him seen but didn't have a whole lot of money, as a lot of people don't right now. We called before making an appointment and the person we spoke to was very nice and told us it would be $72 for a drop off appointment, so we made the appointment. Now, when we went to drop him off the person we spoke to said it would be $72 for the exam, but that they also charge a $37 fee for "hospital team care" which the person said was really just for blankets and water because he would be there for a while. This was very upsetting but we had another appointment to get to and ended up going ahead with the appointment because we were also very concerned about the issue he was getting seen for. He was ready for pick up just 1 hour after we dropped him off. Which, a quick appointment was nice, but doesn't make sense to charge a $37 fee for blankets and water for 1 hour. Overall, the customer service (in person) was awful and very unempathetic. They also brought him out to us holding him by the waist alone, no support anywhere else. Won't be going here again.
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Overview
- (801) 967-5448
- www.banfield.com
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Pet Hospital
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Welcome to Banfield Pet Hospital
Welcome to Banfield Pet Hospital, located at 1607 W 7000 S in West Jordan, UT 84084, USA. As a pet hospital, Banfield aims to provide a variety of veterinary care services to the local community. Understanding that your pets are integral parts of your family, Banfield Pet Hospital offers a range of services focused on supporting their health and well-being.
Based on recent customer feedback, experiences at the West Jordan Banfield Pet Hospital have varied. One customer described an initial phone interaction as pleasant, noting the quoted price for a new patient drop-off appointment for their 20-year-old dog. However, this customer expressed disappointment upon learning of an additional "hospital team care" fee at the time of drop-off, which they perceived as high for the short duration of their pet's stay. They also raised concerns about the handling of their senior dog during pick-up and indicated they would not be returning.
Another customer shared a negative experience regarding the staff's interaction with their dog, describing a lack of empathy towards a scared and trembling pet. This reviewer also expressed concern about a perceived misjudgment of their dog's weight and the subsequent advice received, stating they were not impressed with the overall care provided by the staff, technicians, or veterinarians.
It's important for potential clients to consider these experiences alongside the understanding that veterinary hospitals like Banfield typically offer a range of services to address various pet health needs. These services generally include routine check-ups and vaccinations, which are fundamental to preventive care and maintaining your pet's health over time. Diagnostic services, such as laboratory tests and imaging, are often available to help identify and understand any health issues your pet may be facing.
Veterinary hospitals also provide medical treatments for illnesses and injuries, and may offer surgical procedures depending on the facility's capabilities and the expertise of the veterinarians on staff. Dental care is another important aspect of pet health, and services like teeth cleaning and other dental treatments might be available. For specific details on the services offered at the West Jordan location, it is advisable to contact Banfield Pet Hospital directly at (801) 967-5448 or +1 801-967-5448.
When considering Banfield Pet Hospital or any veterinary care provider, it can be helpful to inquire about their approach to patient comfort, especially for pets that may experience anxiety during visits. Understanding their communication practices regarding fees and treatment plans is also essential for a positive experience. As with any service provider, individual experiences can vary, and it is recommended to gather comprehensive information to make an informed decision about your pet's care.
While the provided customer reviews offer insights into some individuals' experiences at this specific Banfield Pet Hospital location, they represent a limited perspective. It is always beneficial to consider a range of factors when choosing a veterinary care provider, including the specific needs of your pet, the services offered, the clinic's environment, and the communication style of the staff. Direct communication with the hospital can provide the most accurate and up-to-date information regarding their services, fees, and approach to pet care.
For local users in West Jordan, UT, Banfield Pet Hospital at 1607 W 7000 S is one option for veterinary care. It is recommended to reach out to them directly to discuss your pet's specific needs and to understand their current services and policies. This will allow you to make an informed decision about whether their services align with your expectations for your pet's healthcare.
Banfield Pet Hospital Photos










Banfield Pet Hospital Location
1607 W 7000 S, West Jordan, UT 84084, USA
Reviews
***This was for a new patient drop off appointment. We have a very old man pup who is 20 years old. We needed to get him seen but didn't have a whole lot of money, as a lot of people don't right now. We called before making an appointment and the person we spoke to was very nice and told us it would be $72 for a drop off appointment, so we made the appointment. Now, when we went to drop him off the person we spoke to said it would be $72 for the exam, but that they also charge a $37 fee for "hospital team care" which the person said was really just for blankets and water because he would be there for a while. This was very upsetting but we had another appointment to get to and ended up going ahead with the appointment because we were also very concerned about the issue he was getting seen for. He was ready for pick up just 1 hour after we dropped him off. Which, a quick appointment was nice, but doesn't make sense to charge a $37 fee for blankets and water for 1 hour. Overall, the customer service (in person) was awful and very unempathetic. They also brought him out to us holding him by the waist alone, no support anywhere else. Won't be going here again.
Feb 04, 2025 · Knitea SolisSubpar. No care or concern for my dog who was scared, trembling and hiding under the bench in the corner from the tech. Not even a friendly hello or little pat. Also, the vets don’t know dog breeds, if your dog has hair and isn’t freshly cut, they mark them as overweight or obese and send you home with a two pager on how to feed and care for your pet. Which is laughable at best and concerning, because my dog is VERY thin and gets daily exercise. I’m not definitely not impressed by the staff, the techs or the vets here anymore.
Feb 19, 2025 · Mitzi AntonioWhen my cats have an unplanned issue and I call to get an appointment I am met with un- empathetic employees over the phone. They tell me to go somewhere else even though I am paying them monthly for when stuff like this pops us. It is impossible to get an appointment unless it’s schedule months out. I am paying for a service I am unable to use and is a waste of money.
Jan 21, 2025 · Samantha JensenMy dog had been prescribed allergy medicine from my last appointment . She is extremely itchy to the point that she is losing chunks of hair from itching. We did the course of allergy medicine, and since I was unaware that she had refills, I called Banfield to see if there was anything stronger Or if they could refill the script. She let me know we had 3 refills so I was happy about that and let her know to just go ahead and refill it. I mentioned to her that we had a couple of pills left because I gave her a half a pill for the first week instead of a whole pill since I read the directions wrong. You're supposed to give her a whole pill for the first week and then from there on out they can only have half a pill a day. The only thing I did wrong is giving her a little bit less for that first week. And because of this, she refuses to refill her prescription now for us. This just seems ridiculous. I wasn't even aware that we had refills. So either way I would have been a week or two off or late for refilling the prescription. I don't see why that means we can't refill it now? Seems silly. They're just antihistamines.
Nov 15, 2024 · Ashley BradfieldThe worst pet care provided every time. First they signed us up for a year long monthly payment for dog care, then they gave our dog a vaccine that killed the dog. Never asked us if we authorized the vaccine. Dog dies from vaccine reaction and now they want us to keep paying for a plan that is for a dead dog. If you want to keep your pets healthy, find a different vet that cares.
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