Banfield Pet Hospital

Excellent Staff! Ashley was very informative and attentive with the financial details & insurance plan. She found the best fit for us and answered all of questions/concerns. Laura the nurse super gentle and sweet with our cat, she was able to grab our cat without him freaking out. Dr. Jones was quick & efficient.

If I could rate this location more than 5 stars I would! We had a scare with my pup last night and were recommended to follow up with primary care. After his brother died suddenly, we were eager to be seen and were able to secure an appointment at Banfield in Olney the next day. Our pup didn't have any insurance or wellness plan and we were really unfamiliar with the whole thing. We made sure that we would enter the conversation guarded and not buy anything we didn't need, but this was 100% unnecessary. We saw Dr. Dluehosh and Alexia and Mandi. Dr. Dluehosh was extremely patient and answered every single one of my million questions, advising me carefully on what was best for my pup while also trying to make sure that I didn't spend a fortune unless it was absolutely necessary. Alexia also spent so much of her time talking to me about my pup, the various plans, and all the hypothetical scenarios I was cooking up. To say I was anxious before the appointment is an understatement. I left more relaxed than ever -- about my wallet and my pup's health because of the wonderful service that we received here. Not only were they amazing with me, but they were so nice with my pup! Benji was cowering in the corner when they first came in, as he usually does, and I was a bit worried when they took him back for his full work up (EKG, X-ray, vaccine, bloodwork, etc.). When he came back in the room you would've thought not a thing had happened to him. Lastly, the front desk staff (Kat and Jackson) were warm, welcome, and were the cherry on top of an already wonderful experience. Banfield Olney took care of me and my pup from the moment we walked in to the moment we left. I highly recommend!

Excellent staff! Ashley was very welcoming and very through when it came time to checkin and checkout Luna from her appointment. The technicians were very knowledgable and attentive. Dr. Moore gave excellent care to Luna and was great at communicating her treatment plan. I definitely recommend this Banfield location compared to some of the others in the area, by far my favorite location for care.

My pet is in need of heartworm medicine. I attempted to call and then drive in and pick it up. At first, there was no answer. I left a message requesting a call back. 2 hrs later, I received no call back. I called again and was placed on hold for 15 minutes, at which time I hung up. Later that day, I drove in and went inside. There were 2 employees behind the check-in counter. I stood waiting at the counter with no one in front of me. About 2 min later, the woman behind the desk told me to take a seat because they were too busy. I told her about my previous attempts and was told the same. I asked to speak to a supervisor. Again, they were too busy to get one. This place has no time for you and has no customer service skills. We will be looking for a new customer focused pet care solution where you get treated with respect and receive service in a timely manner.

The reception staff here is incredible! Instead of distracted, unhelpful or cranky, they consistently (I've been coming here for 4 years) treat me and my pups like we are old friends. My pups are anxious and so the vet lobby is always really stressful for us and they are a life saver. AshLey even held one of them for 10 min while I tended to the other one's injury. I drive 20+ min out of my way to come to THIS Banfield. Thank you!!!