
Banfield Pet Hospital
Pet HospitalAlabamaJefferson CountyBirminghamTrussville Crossings Parkway
5890 Trussville Crossings Pkwy, Birmingham, AL 35235, USA
4.0
Hello, My name is Letitia Smiley. We have been with Banfield in Trussville, AL 12 1/2 years. On December 14th we had to say good bye to our precious dog Chance. He was a Senior Golden Retriever. He was the best dog ever. Words cannot express enough how special he was to us and to the Banfield Family. Special thanks to this amazing staff and Dr. Candace Jordan who was Chance’s doctor. She loved him unconditionally and he loved her. She loved him as if he was her own. So thankful for love, support and kindness that was shown to us before we had to say goodbye. I will never forget how she came in to support and to be with us even though she wasn’t working. She stated that I’m not here today as his doctor but I’m here today as a friend. I’ll never forget those words.😘😘😘🫶🏾. . The staff was amazing. You could feel the love that they had for our dog and for us. I couldn’t ask for a better experience that we had in our dog last and final hours. The doctor and staff accommodated us with the best care and support that I could have ever ask or hope for. They were the best. Thank you Banfield and staff and I would like to name them all. Dr Candance Jordan, Rachel, Emily, Megan, Sommer, Katlyn, and Effie. You all are the best. Special thanks to Megan, she was amazing. She took out the time to cut Chance’s hair to make gifts for us that we can cherish and remember for a lifetime. Thank you again and God bless you all! ❤️🙏🏾 Attached is a picture of our sweet dog Chance. Gone but never forgotten. Chance Smiley Dec 15, 2011-Dec 14, 2024 🐶🫶🏾❤️ Stay Gold
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Overview
- (205) 655-3885
- www.banfield.com
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Pet Hospital
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Banfield Pet Hospital Introduce
Welcome to the local introduction of Banfield Pet Hospital, situated at 5890 Trussville Crossings Pkwy, Birmingham, AL 35235, USA. As a well-established entity within the "Pet Hospital" category, Banfield Pet Hospital in Trussville has been serving the community for over twelve years, providing a range of veterinary services with a strong emphasis on compassionate care. This introduction aims to detail the environment, services, and features of this hospital, as reflected in the heartfelt testimonials of its clients, to offer local users a comprehensive understanding of what they can expect.
As a part of the Banfield network, this "Pet Hospital" likely adheres to a set of standards aimed at providing quality veterinary care. While the specific details of the clinic's physical environment are not extensively described in the provided reviews, the overwhelmingly positive sentiment suggests a welcoming and professional setting. Typically, a Banfield Pet Hospital includes examination rooms for consultations and treatments, areas for minor procedures, and potentially diagnostic equipment such as X-ray machines and laboratory facilities to aid in the diagnosis and management of pet health issues. The focus on compassionate care, as highlighted in the reviews, implies an environment where both pets and their owners are treated with empathy and understanding.
The services offered at Banfield Pet Hospital in Trussville appear to be comprehensive, catering to a wide range of pet health needs. The detailed testimonial from a long-term client who had to say goodbye to their senior Golden Retriever speaks volumes about the end-of-life care and support provided. This suggests that Banfield offers services beyond routine check-ups and treatments, extending to compassionate care during the most difficult times. The specific services implied or mentioned through the reviews include:
- General Veterinary Care: Over 12 years of service to the Smiley family indicates a long-standing provision of routine and general health care for pets, likely including annual check-ups, vaccinations, and preventative medicine.
- Senior Pet Care: The experience with a senior Golden Retriever highlights their ability to care for older pets, addressing age-related health concerns and providing appropriate support.
- Diagnosis and Treatment of Illnesses: The fact that the Smiley family continued to bring their dog to Banfield for over a decade suggests they trusted the hospital for diagnosing and treating various health issues that arose over the years.
- Euthanasia and End-of-Life Support: The deeply moving account of Chance's final moments underscores the compassionate and supportive approach of the staff and Dr. Jordan during this sensitive time, including Dr. Jordan coming in on her day off to be with the family as a friend.
- Compassionate Care: Both reviews explicitly mention the kindness and caring nature of the staff, indicating a strong focus on the emotional well-being of both pets and their owners. The staff is described as loving the pets as their own.
- Grief Support: The actions of Megan, who took the time to cut Chance's hair to create memorial gifts for the family, demonstrate an exceptional level of empathy and support beyond standard veterinary care.
Several key features of Banfield Pet Hospital in Trussville emerge strongly from the customer reviews. The unwavering compassion and empathy of the staff, particularly highlighted in the context of end-of-life care, are significant. The dedication of veterinarians like Dr. Candace Jordan, who formed a deep bond with her patients and their families, is another crucial feature. The willingness of the staff to go above and beyond, as demonstrated by Megan's thoughtful gesture, showcases a commitment to providing holistic support. Furthermore, the long-standing relationship of over 12 years with one family speaks to the trust and consistent quality of care provided by this hospital.
Another reviewer mentioned that while the services "may cost a little more," they felt it was "def worth the money," indicating a perceived value in the quality of care and the positive experience they had with their pet, Elvis. This suggests that while Banfield might not be the cheapest option, the level of care, kindness, and overall experience justify the cost for many pet owners.
Regarding promotional information, the provided text does not contain any specific details about current promotions, discounts, or special offers at the Banfield Pet Hospital in Trussville. Banfield as a national chain often has various wellness plans and promotions, but these are not detailed in the provided reviews. Local users interested in learning about any current promotions or specific service packages are advised to contact the Banfield Pet Hospital directly via phone at (205) 655-3885 or mobile phone at +1 205-655-3885, or visit their website if available, for the most up-to-date information.
In conclusion, Banfield Pet Hospital in Trussville, Birmingham, AL, appears to be a highly regarded "Pet Hospital" within the local community, particularly praised for its compassionate staff, experienced veterinarians, and comprehensive care that extends to sensitive end-of-life situations. The deep connection formed between the staff and their patients, as well as the thoughtful support provided to grieving pet owners, are significant hallmarks of this clinic. While one reviewer noted a slightly higher cost, they also emphasized the value received. Local pet owners seeking a veterinary hospital where their pets will be treated with kindness and expertise, and where they themselves will find empathetic support, should strongly consider Banfield Pet Hospital in Trussville. It is recommended to contact them directly for information on their services, pricing, and any current promotions.
Banfield Pet Hospital Photos










Banfield Pet Hospital Location
Banfield Pet Hospital
5890 Trussville Crossings Pkwy, Birmingham, AL 35235, USA
Get directionsReviews
Hello, My name is Letitia Smiley. We have been with Banfield in Trussville, AL 12 1/2 years. On December 14th we had to say good bye to our precious dog Chance. He was a Senior Golden Retriever. He was the best dog ever. Words cannot express enough how special he was to us and to the Banfield Family. Special thanks to this amazing staff and Dr. Candace Jordan who was Chance’s doctor. She loved him unconditionally and he loved her. She loved him as if he was her own. So thankful for love, support and kindness that was shown to us before we had to say goodbye. I will never forget how she came in to support and to be with us even though she wasn’t working. She stated that I’m not here today as his doctor but I’m here today as a friend. I’ll never forget those words.😘😘😘🫶🏾. . The staff was amazing. You could feel the love that they had for our dog and for us. I couldn’t ask for a better experience that we had in our dog last and final hours. The doctor and staff accommodated us with the best care and support that I could have ever ask or hope for. They were the best. Thank you Banfield and staff and I would like to name them all. Dr Candance Jordan, Rachel, Emily, Megan, Sommer, Katlyn, and Effie. You all are the best. Special thanks to Megan, she was amazing. She took out the time to cut Chance’s hair to make gifts for us that we can cherish and remember for a lifetime. Thank you again and God bless you all! ❤️🙏🏾 Attached is a picture of our sweet dog Chance. Gone but never forgotten. Chance Smiley Dec 15, 2011-Dec 14, 2024 🐶🫶🏾❤️ Stay Gold
Feb 01, 2025 · Letitia SmileyThey are very kind and treated Elvis like their own. It may cost a little more but it's def worth the money.
Jan 24, 2025 · Heather HeathI have been a nervous wreck concerning the thought of having to put Allie through another surgery. But the staff at BANFIELD in Trussville have been the ultimate best. From the groomers to the nurses to the doctors, I have never felt more secure in leaving Allie in their arms and their care. I am extremely grateful. To be honest I am at a loss for words to describe what you have done for Allie and our family which Allie has been a part of for 14 years. And now because of you, there are more years to come. With all of my heart, I say thank you.
Jul 13, 2024 · Joseph CooperI took my sick babie in and they put her in a room immediately. Everyone was so nice and attentive, and very knowledgeable in their expertise. Definitely recommend this staff and Dr to take care of your babies too.
Feb 09, 2025 · Shanie McLainThey take really good care of our Franklin!! It's been nearly 3 yrs and we and follow trust their professional advice.
Dec 05, 2024 · Vincetta WilliamsPet Hospital

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