Banfield Pet Hospital

Pet Hospital California Orange County Lake Forest Foothill Ranch Towne Centre Drive

26532 Towne Centre Dr Ste C, Foothill Ranch, CA 92610, USA

4.0

*Update* Very thankful to hear back from the manager Kat that Banfield will be creating a protocol for senior dogs including checking blood pressure. Looking forward to hearing how these improvements will help other fur parents. I am writing this review to share my profound distress and disappointment with the care — or lack thereof — my dog and I received at your Banfield, and the completely inadequate and insensitive way my concerns were handled afterward. I brought my 16-year-old dog to an emergency appointment at your clinic after she suddenly became extremely lethargic. During the visit, the veterinarian informed me that they could not perform an x-ray due to a lack of available technicians. They prescribed gabapentin, an anti-nausea medication, and an appetite stimulant — without fully warning me about the possible side effects of these medications or the risks given her fragile condition. Critically, no blood pressure measurement was taken. Given that she was visibly frail, had dropped from 12 lbs to 9 lbs in two months, and was acutely lethargic, basic vital signs, including blood pressure, should have been assessed. The veterinarian also failed to communicate the potential seriousness of her condition or provide guidance on when to seek emergency care, such as sharing a list of local 24-hour ER hospitals. Instead, their casual tone led me to believe that there was no urgent cause for alarm or different action. Tragically, within two hours of administering the prescribed medications, my dog rapidly decompensated and could not even stand. In a panic, I had to find emergency care on my own. At the emergency hospital, I learned that her blood pressure was dangerously low — a vital sign that had not even been checked at Banfield. Within an hour, she died. Following this devastating experience, I returned to Banfield seeking some acknowledgment and compassion. Instead, I was met with defensiveness and rudeness by your manager, Kat. Rather than offering a simple “I’m sorry for your loss,” she immediately attempted to shift blame, incorrectly claiming I had refused treatment — when, in fact, I agreed to the x-ray your team suggested but was told it could not be performed due to inadequate staffing. Additionally, Kat stated that Banfield is a “general practice” and does not typically take blood pressure readings — an alarming admission given the seriousness of my dog’s condition. A receptionist had already contradicted this by stating blood pressure is taken if ordered by a doctor. Whether by omission or neglect, this was a serious failure of basic care. At a minimum, I expected your team to: Perform a full assessment including vital signs, especially in an elderly, severely underweight, and acutely lethargic dog. Clearly inform me of the risks associated with prescribed medications such as gabapentin. Warn me about the seriousness of my dog’s condition. Provide a list of local emergency hospitals should her condition worsen. Instead, I was left to watch my beloved dog suffer a traumatic and undignified death, with no real support or guidance from the clinic I trusted. I hope Banfield seriously reflects on this experience and commits to improving the way it handles fragile, elderly pets — and grieving clients. This is not just a matter of “better customer service,” but of basic professional responsibility and human compassion.

Shomita Mandal

Overview

(949) 837-4735
www.banfield.com

Hours

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 7:00 AM - 6:00 PM

Sunday Closed

Pet Hospital

State

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Banfield Pet Hospital Introduce

Welcome to Banfield Pet Hospital, your trusted partner in providing comprehensive and compassionate veterinary care for your beloved pets in the Foothill Ranch area of California. As a dedicated Pet Hospital, Banfield offers a wide array of services and high-quality products to ensure the health and well-being of your furry, scaled, and feathered family members. Located at 26532 Towne Centre Dr Ste C, Foothill Ranch, CA 92610, USA, we are committed to serving the local community with accessible and reliable pet healthcare.

At Banfield Pet Hospital, we understand that your pets are more than just animals; they are cherished members of your family. That's why our dedicated team of veterinarians, veterinary technicians, and support staff are passionate about providing personalized care tailored to meet the unique needs of each animal. We strive to create a comfortable and welcoming environment for both you and your pet, ensuring a stress-free experience during every visit.

Our Environment: A Welcoming and Modern Pet Hospital

Our Foothill Ranch facility is designed with your pet's comfort and safety in mind. We maintain a clean and modern environment, adhering to the highest standards of hygiene and infection control. Our waiting areas are designed to be calming, and our examination rooms are equipped with the necessary tools and technology to conduct thorough assessments. We understand that visiting the vet can be an anxious time for some pets, and we make every effort to create a positive and reassuring atmosphere.

Comprehensive Veterinary Services: From Wellness to Advanced Care

As a full-service Pet Hospital, Banfield offers a wide range of veterinary services to address all aspects of your pet's health. Our core services include:

Wellness and Preventive Care: We believe that proactive care is essential for a long and healthy life. Our wellness programs are tailored to your pet's age, breed, lifestyle, and individual needs. These include routine check-ups, vaccinations, parasite prevention (flea, tick, and heartworm), nutritional counseling, and weight management. We focus on early detection of potential health issues and provide guidance on maintaining optimal health.
Vaccinations: Protecting your pet from preventable diseases is a cornerstone of our care. We offer a comprehensive range of core and non-core vaccines based on your pet's risk factors and local disease prevalence. Our veterinarians will discuss the appropriate vaccination schedule for your pet.
Dental Care: Oral health is crucial for your pet's overall well-being. We provide comprehensive dental services, including routine dental cleanings, examinations, and treatment for dental diseases. Our team will educate you on proper at-home dental care to maintain your pet's healthy smile.
Diagnostic Services: When your pet is unwell, accurate and timely diagnosis is critical. Our hospital is equipped with advanced diagnostic tools, including digital radiography (X-rays), in-house laboratory services (blood tests, urine analysis, fecal exams), and other specialized equipment to help us quickly and effectively assess your pet's condition.
Surgery: Our experienced veterinarians perform a variety of surgical procedures, including routine surgeries such as spaying and neutering, as well as more complex soft tissue and orthopedic surgeries. We prioritize your pet's safety and comfort throughout the surgical process, utilizing modern anesthesia protocols and diligent monitoring.
Internal Medicine: Our veterinarians are skilled in diagnosing and managing a wide range of internal medical conditions, including gastrointestinal issues, endocrine disorders, respiratory problems, and kidney disease. We provide comprehensive treatment plans tailored to your pet's specific needs.
Dermatology: Skin problems and allergies are common in pets. Our veterinarians can diagnose and treat various dermatological conditions, helping to alleviate discomfort and improve your pet's quality of life.
Nutritional Counseling: Proper nutrition plays a vital role in your pet's health. Our team can provide guidance on selecting the appropriate diet for your pet's life stage and health conditions, as well as offer advice on weight management and dietary supplements.
Microchipping: We offer microchipping services to help ensure your pet can be safely returned to you if they ever get lost. A microchip provides permanent identification that can be read by animal shelters and veterinary clinics.
Pharmacy: For your convenience, we have an on-site pharmacy stocked with a wide range of medications and prescription diets. Our veterinarians will ensure you receive the correct medications and clear instructions for administration.

Features and Commitment to Quality Care:

Experienced and Compassionate Team: Our team of veterinarians, technicians, and support staff are highly trained, experienced, and deeply committed to providing the best possible care for your pets. We understand the bond you share with your animal companions and treat them with the same care and respect we would our own.
Focus on Communication: We believe that clear and open communication is essential for effective veterinary care. We take the time to listen to your concerns, thoroughly explain diagnoses and treatment options, and answer any questions you may have. We want you to be an active partner in your pet's healthcare.
Emphasis on Preventive Medicine: We strongly advocate for preventive care to help keep your pet healthy and prevent potential health issues down the line. Our wellness plans are designed to provide regular check-ups and necessary preventive measures.
Continuous Improvement: As reflected in the recent feedback regarding senior dog protocols, Banfield Pet Hospital is committed to continuous improvement and adapting our practices to provide the best possible care. We value client feedback and use it to enhance our services and protocols.

Promotional Information and Community Engagement:

While specific promotional offers may vary, Banfield Pet Hospital often provides resources and information on their website and through local outreach. We encourage you to contact us directly at (949) 837-4735 or +1 949-837-4735 to inquire about any current promotions or wellness plan options that may be beneficial for your pet. We are dedicated to being an active and supportive member of the Foothill Ranch community and are here to answer your questions about pet health and our services.

Addressing Client Feedback: Our Commitment to Improvement

We take all client feedback seriously and are committed to learning and improving based on the experiences shared with us. The recent review highlighting concerns regarding the care of a senior dog is a matter we have addressed with the utmost attention. We acknowledge the distress experienced by the pet owner and are actively working to implement protocols for senior dogs, including the routine checking of blood pressure, as mentioned in the update. This initiative reflects our dedication to providing comprehensive and age-appropriate care for all our patients.

While one review highlighted a negative experience, another long-term client has expressed their satisfaction with the "exceptional care" provided by the veterinarians and staff at Banfield in Foothill Ranch, specifically mentioning Dr. Sam Amirashi as "especially caring and knowledgeable." This positive feedback underscores the dedication of our team to providing high-quality veterinary care over the years.

We understand that trust is paramount in the veterinarian-client relationship, and we are committed to earning and maintaining that trust through our dedication to compassionate care, clear communication, and continuous improvement. We strive to provide a standard of care that meets the individual needs of each pet and their owner.

Contact Us Today: Your Partner in Pet Health

At Banfield Pet Hospital in Foothill Ranch, we are here to be your partner in ensuring a long, healthy, and happy life for your beloved pets. Whether you need routine wellness care, have a medical concern, or are seeking expert advice on pet health, our dedicated team is ready to assist you. Please do not hesitate to contact us at (949) 837-4735 or +1 949-837-4735 to schedule an appointment or learn more about our services. We look forward to welcoming you and your furry companions to our Pet Hospital.

Banfield Pet Hospital Photos

Banfield Pet Hospital Location

Banfield Pet Hospital

26532 Towne Centre Dr Ste C, Foothill Ranch, CA 92610, USA

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Reviews

May 16, 2025 · Shomita Mandal

Banfield at Foothill Ranch has been my choice of Veterinary care for decades. The veterinarians and staff have given my pets exceptional care. Dr Sam Amirashi is especially caring and knowledgeable. I would highly recommend this hospital for all your fur babies😻🐶

Apr 10, 2024 · Connie Bushore

SAM AMIRSHAHI and the VET STAFF at Banfield Foothill Ranch always do a superb job with my dog and are highly clinically competent. They always take the time to provide me with an accurate, specific description of any health issues that my dog has, and identify available courses of treatment.

Dec 29, 2023 · Jerry C

I do not recommend taking your pet here. I had been a loyal customer for 13 years until yesterday. The place has gone down hill in the last year. They don't honor appointment times at all. My 13-year-old dog has a heart condition and she hates going to vet. She shakes the entire time. Our appointment time was 4:30 yesterday. We never got seen! I waited over 25 minutes next to the front desk. Finally the front desk person brought my dog and I back to a room after I complained about the wait. The room was filthy and there was a dirty towel on the floor. I waited another 10 minutes and decided to leave. The front desk person called me later that evening and said the manager offered to get me in tomorrow. I said no thanks we are finding another vet asap. Why didn't the manager call me? This isn't the first time they haven't honored my appointment time. It happened 2 months ago as well. I shared my experience via the online survey. Customer service is terrible.

Nov 06, 2024 · Dawn Antis

The Vet Dr, Dr Kassai is a wonderful, knowledgeable, compassionate Dr. Thankful for always providing the best care for my dog, Dolce.

May 09, 2025 · Ellie Sedaghati