Banfield Pet Hospital

I am very happy for the love and care and service from the staff and team at Banfield for my little boy ROCCO.

We used this location to have access to an USDA vet so our service dog could travel with my teen. They worked us in as we were traveling last minute. My notes to self are book ay least 6p days out incase we need labs or multi stage vaccines for certain countries. We printed out the USDA worksheet, the import requirements for each country traveled, and the vax/ health history on the dog (which included the latest annual or monthly meds). Fortunately she used the electronic usda submissions, but the vet in bvi wanted a rabies titer test because some 3 year vax don't have the potency as others. In summer 2021 the cdc outlined new rules regarding rabies vaccinations and import/export procedures for dogs. The appointment went pretty smooth I think because we had a health history from our vets, dates of meds given, heartworm, flea & tick, and a multi-purpose vax so the dog had more protection from Lyme disease to covid. We ran into problems with other countries she was able to update or add to our usda health certificate for the dog. We keep his photo, service dog papers/card, and usda health certificate on us, and sent off our permits to the countries we were visiting on the cruise. The services provided were great and we got our permits (by submitting the usda form) from each country in a timely manner thanks to starting off with the usda vet. It's not easy traveling with a service dog, but it is worth gold to ensure our medical alert dog can be by our daughter's side.

I have my dogs on Wellness Plans and I have really been impressed with the quality of care they are given here. The vets and techs I have seen have all been super professional, thorough, attentive and knowledgeable. Two of my dogs are senior dogs with serious health conditions and I always feel like they get excellent care! In addition, the other ladies at reception/check-in are all great! I highly recommend Banfield Hixson with no reservations!

I brought my German Shepherd puppy, Ragnar in for his first ever vet visit. Morgan W, Dr. Kirby and Mahaya had made my day! Very informative with my pup and the need to knows. Every question I had was answered no matter what. They have a pet plan that you can get signed up to which they introduced me to that and ended up saving $313.09 due to the wellness plan. My dog is up to date on shots and properly taken care of. Not only did they perform an excellent service for my puppy they sent us home with all the paperwork needed and information needed for all the questions we asked. I'm very pleased to say this is our vet!

I wish I could give them 0 stars. They cancelled our appointments 4 times in a row because "something came up on their end." They didn't even call me about the last one and I drove AN HOUR to find out no one was there. Never EVER take your pets here. They are NOT professional or worth ANY of the money we've given them.