Banfield Pet Hospital

I've been using Banfield since I got my fur baby, she was just a pup. I have had nothing but good service and good information regarding her care. We have the Wellness plan which allows us to visit every 6 months it included her spay and includes an annual teeth cleaning. My concerns are always handled and questions are always answered in a way I understand. Everyone is so good with her and nice to me too. We are going on 9 years, thanks Banfield.

They were so kind and caring to my yorkie. I believe he lived so long because of their care program!!! Dr. Vanlough took great care of my dog for almost 15 years.

If I could, I would give 0 star but in order to post this I have to choose 1 Terrible experience! I’ve been a client since 2005, but I had to cancel my wellness plan due to their complete lack of responsibility and care—for both pets and their owners. They simply do not care if your pet is in pain. For example, my cat had a painful tooth infection that spread to his jaw. They made us wait seven days (with my cat in constant pain) for surgery. Then, on the day of the surgery, they left me a message saying they couldn’t do it—even though I had already sent all the necessary X-rays and test results in advance to confirm they were capable of handling the procedure. Their receptionist, Miss Bailey, assured me that the veterinarian had reviewed the exams and that their vets were skilled in even more complex surgeries. Yet, when the day arrived, they canceled last minute, leaving my cat suffering for another seven unnecessary days. If that wasn’t enough, I scheduled an appointment for my other cat, who was experiencing nausea and occasional vomiting. All he needed was a Cerenia injection and some exams done , But once again, on the day of the appointment, they canceled and told me to go to MedVet instead. Every time I needed help—no matter how simple the health issue is just like nausea , they told me to take my pet to MedVet, where YOU WILL SPEND OVER $1,000 just to get basic care. So, what’s the point of having a wellness plan if they can’t assist you when your pet needs them the most? I’ve reported them to the BBB (where banfiels already have over 1000 reports) and to the company that owns Banfield (Marss Corp) but nothing has been done. It’s clear that even the highest levels of this company don’t care about you or your pet., all they did was answer my email with this : We are sorry to hear that ! And that’s was all, not in moment they said , we are going to investigate all the reports and will do something about it ! NEVER DID THAT ! And I sent them 3 email with 3 different situations of this type of problem. At this point, all I can do is warn others. These people only care about money—not about actually helping animals. They avoid any complex issues and only handle simple cases. When real care is needed, they just push you off to someone else.( and that is not because they cannot do it. It’s because they do not want to do it. That is the difference.) I am canceling my wellness plan because it’s completely useless. They refuse to see my pets and instead send me to MedVet every time. On top of that, canceling appointments on the same day is completely unprofessional and unacceptable. They could have reviewed my cat’s exams upfront and told me immediately that they weren’t able to perform the surgery. Instead, they waited until the last second, making my cat suffer for an extra seven days. And why? Because their receptionist thinks she knows more than an actual veterinarian? Also, they needed to train their front staff receptionist in a better way to let them know that they are there to only schedule appointments and not to take decisions about complex health issues and questions about your pet health , meaning they CAN NOT act like they are veterinarians and make decisions because that is totally wrong!!!! And they take decisions the way they want also! Avoid this place at all costs

We loved our dear sweet Lilly Bean with all of our hearts. She was born with 3 legs and adapted well. Our boys were toddlers when she joined the family and she helped to raise them, ever the watchful mother, she never let them go outside alone no matter how big they got. As her time here on this earth and beside our now grown boys grew to a close she took a very sharp negative turn. We had called Banfield and let them know the multitude of ways we new she was dying but it was Friday, October 27th and we were told that too many employees were leaving early to celebrate the Halloween weekend and because of this specific reason they were not able to help ease her suffering. Saturday was even worse, we called around but were unable to find anyone to get her in that weekend. She continued to decline, and continued to soil herself and lose blood. It was a terrible weekend and I haven’t had the words to convey how deeply traumatic it was for her or our family. After receiving a text prompt to leave a comment/review if I love Banfield, and suddenly being pulled back to that weekend on an otherwise good day, I decided to try and put words to our pain and heartbreak because Lilly deserves to have a voice. She passed away at home that weekend and suffered greatly. She didn’t deserve to be ignored in such a way. She had been treated by Banfield from the beginning when her odds of survival were low but she fought through and thrived and at the end of her life they abandoned her because staff wanted to start their weekends early, her life, her pain, her suffering didn’t matter to them in the end. How simple it could have been to not convey such a hurtful reason for not scheduling her, or better yet, for someone to care enough to stay.

Treat my dogs like their own, wonderful staff!