
Banfield Pet Hospital
Pet HospitalVirginiaStafford CountyStaffordStafford Market Place
1160 Stafford Market Pl, Stafford, VA 22556, USA
3.0
This pet hospital is extremely accommodating, friendly, and professional. They are very busy so check in and out can be a long process, however they take their time to address our concerns and make us feel valued instead of rushing us through. From the front desk to the vet techs our experiences have been amazing!
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Overview
- (540) 288-8143
- www.banfield.com
Hours
Pet Hospital
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Welcome to Banfield Pet Hospital
Introducing Banfield Pet Hospital, located at 1160 Stafford Market Pl in Stafford, VA. As a "Pet Hospital," Banfield aims to provide comprehensive veterinary care for your beloved pets. According to one customer, the hospital is generally accommodating, friendly, and professional. The staff, from the front desk to the vet technicians, are reported to be attentive and take the time to address concerns, making pet owners feel valued.
Environment: Banfield Pet Hospital operates within a clinic setting at their Stafford Market Place location. While the specifics of the environment aren't detailed, the positive review suggests a welcoming and professional atmosphere. However, it is important to note a serious negative review concerning alleged racist behavior by a front desk employee.
Services: The information indicates that Banfield Pet Hospital offers a range of veterinary services. The positive review mentions the staff taking time to address concerns, implying thorough consultations and care. However, specific services offered (such as routine check-ups, vaccinations, surgery, dental care, etc.) are not detailed in the provided text.
Features: A key feature highlighted by one customer is the accommodating, friendly, and professional nature of the staff. They are also noted for being thorough in addressing concerns and making clients feel valued. However, a significant concern raised by another customer is an allegation of racist behavior by a specific front desk employee named Billie or Billy, which is a serious issue that potential customers should be aware of.
Promotional Information: No specific promotional offers or information are included in the provided text. However, the positive feedback regarding the general staff and care suggests a commitment to service. Despite this, the serious allegation of racism is a critical point to consider. If you are considering Banfield Pet Hospital in Stafford, VA, you may want to inquire about their policies on diversity and inclusion given the concerning review. You can contact them at (540) 288-8143 or +1 540-288-8143 for more information about their services and practices.
Banfield Pet Hospital Photos










Banfield Pet Hospital Location
1160 Stafford Market Pl, Stafford, VA 22556, USA
Reviews
This pet hospital is extremely accommodating, friendly, and professional. They are very busy so check in and out can be a long process, however they take their time to address our concerns and make us feel valued instead of rushing us through. From the front desk to the vet techs our experiences have been amazing!
Apr 09, 2025 · Sarah EdmondsI have been a customer of Banfield pet clinic in Stafford and at first I was very happy with the service but for one time that I had a accident and was in the hospital they no longer want me to drop off my pet. And employee at the front desk name Billie or Billy is so racist. Her racism is very transparent that as soon as I get inside the store I can see her face expression when she looks down on me. Racism should not be tolerated. No one has the right to belittle you or anyone. I can't wait for my contact to end . I am definitely never coming back here again.
Apr 11, 2025 · Bertha PintoGreat place! Charlie loves it! They take care of your pet and keep you posted every step of the way!
Jan 26, 2025 · Jean-Christophe ChartierThey had good customer service when speaking with an employee. However, they are extremely hard to get ahold of by phone. Also, when I did drop off my dog for his annual checkup they did not have one of the shots that he needed. Most businesses give you a call when they run out of supply before you show up at your appointment.
Jul 22, 2021 · Dillon JettonI'm very disappointed with the service I received. My pet had a check-up, and the doctor diagnosed an ear infection and prescribed Tresaderm. The medication was priced at nearly $60, so I decided to purchase it through Chewy instead and informed the clinic that the prescription would need to be approved by Banfield. I mentioned this when I picked up my pet on August 9th and was told it wouldn't be available in their system until the next day. Since then, I've called multiple times, and each time I'm told a note will be left for the doctor. Today, I was informed that the doctor left a note saying he didn't see the request. I was not informed of this issue directly and am left feeling frustrated and neglected. This situation is unacceptable. Terrible service
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