Banfield Pet Hospital

Welcome to Banfield Pet Hospital, located at 777 S Willow St, Manchester, NH 03103, USA. As a national network of veterinary hospitals, Banfield Pet Hospital aims to provide a range of veterinary services for pets in various locations, including this facility in Manchester, New Hampshire. Banfield Pet Hospital offers a variety of pet healthcare services, often emphasizing wellness plans to provide comprehensive and ongoing care for your animal companions.

Based on the recent customer reviews available online, experiences at the Banfield Pet Hospital in Manchester, NH, appear to be significantly negative, primarily concerning appointment scheduling and customer service. One pet owner recounts scheduling their dog's teeth extractions a month in advance, receiving confirmation, and then having the appointment canceled less than 24 hours before the scheduled time. This cancellation resulted in wasted time off work for the owner and a two-month delay for the necessary procedure, leading to considerable frustration and a one-star rating. The reviewer also expressed a desire for the clinic to have explored alternative scheduling options at other locations within the Banfield network, even though they understood the limitations.

Another customer describes their interaction with the Banfield Pet Hospital in Manchester as "the most unprofessional and unpleasant veterinary office" they have ever encountered. This detailed review outlines a problematic experience involving appointment confirmation and communication. The customer scheduled an appointment and indicated a preference for text communication. Despite receiving a confirmation request via text and responding promptly, their appointment was allegedly canceled due to a perceived failure to follow the clinic's confirmation protocol based on a single missed phone call while driving. Attempts to reschedule and clarify the situation were met with what the reviewer describes as rude and dismissive behavior from the reception staff, including being told they were "wasting everyone's time" and being hung up on multiple times when trying to speak to a manager. This experience led the reviewer to strongly recommend avoiding this particular Banfield location and to seek veterinary care elsewhere, noting that an urgent care vet they subsequently visited had also received numerous complaints about the unprofessional behavior at this Banfield office.

Given these two recent and highly negative reviews, it is challenging to provide a positive overview of the environment, services, and features of this specific Banfield Pet Hospital location based solely on this feedback. The recurring themes of poor communication, last-minute appointment cancellations, rigid and poorly explained protocols, and unprofessional customer service from the reception staff raise significant concerns about the operational efficiency and client relations at this particular facility.

As part of a national chain, Banfield Pet Hospitals typically offer a standardized range of veterinary services. These generally include routine wellness examinations, vaccinations, parasite prevention, microchipping, dental care, nutritional counseling, and behavioral advice. Many Banfield locations also offer surgical services, such as spaying and neutering, as well as treatment for various illnesses and injuries. A key feature of Banfield is their emphasis on "Optimum Wellness Plans," which are subscription-based packages designed to provide proactive and affordable preventative care for pets.

However, the negative reviews provided do not offer any insight into the specific environment of the Manchester location, the quality of the veterinary medical care provided by the veterinarians and veterinary technicians, or any unique features that might be specific to this hospital. The focus of the feedback is overwhelmingly on the negative experiences with scheduling and front office staff interactions.

Similarly, there is no mention of any promotional information in the provided reviews. Banfield Pet Hospital as a national brand may offer various promotions or discounts from time to time, particularly for new clients or for enrolling in their wellness plans. However, it is essential to inquire directly with the Manchester location about any current promotional offers, keeping in mind the reported issues with communication and customer service.

In conclusion, the Banfield Pet Hospital located at 777 S Willow St, Manchester, NH, has received recent negative feedback concerning appointment scheduling and unprofessional customer service from the reception staff. One customer experienced a last-minute cancellation of a scheduled surgery, while another detailed a frustrating and ultimately unsuccessful attempt to confirm and reschedule an appointment, citing rude and dismissive behavior from the front office. While Banfield as a national chain typically offers a standard range of veterinary services and wellness plans, these negative reviews provide limited insight into the quality of medical care or the environment of this specific Manchester location. Local users considering this Pet Hospital should be aware of these recent experiences and may want to weigh them against the potential convenience and range of services offered by a national network. It would be prudent to seek further information directly from the clinic regarding their current practices and protocols.