Banfield Pet Hospital

I have been taking my pets to Banfield in Mt Juliet now for almost 5 years. The techs and staff have been amazing. Because of them we were able to get an extra three years with our Kobe because they recommended us to NVS to a specialist for cancer. We have had 6 dogs go them them( Kobe made it 10, Ginger made it to 14, Buddy and Stormy made it to 21 that was amazing in it self, now we have Jazz and Taz brother and sister a little over 1) They were great during CoVID. All of our dogs do great there because of the friendly and knowledgeable staff. We appreciate all hard work.

I can never get an appointment in an emergency. My senior dog has been sick since last night, and after a long chat online, I called only to be rudely told, We’re fully booked; take him to the ER. Front desk staff should be calm and respectful, especially when pet owners are already distressed, no matter how busy they are."

Dropped off our dog in the morning for a sick visit (we were told this was the only way to get the appointment, there was nothing available where we could stay with him), I have no idea what type of physical exam was done (if any at all) he was prescribed antibiotics and an anti-inflammatory medication to take for 2 weeks, after 2 weeks absolutely no change in his condition at all so returned to a different Banfield location where we were present during the exam and he diagnosed with something completely different. Have tried to reach out multiple times to get an answer/explanation on if any physical exam was done for the first visit and 5+ calls have gone un-returned and now emails are going un-returned. It seems to me they just care about taking your money and not actually evaluating or properly treating your animal - would not recommend this location at all.

Went Saturday to get my pup checked out. Website showed it was open. When I arrived it was closed. The store hours on the closed window stated it should be open. Wasted time going there. Please update your hours if your gonna gonna be there.

We have had the worst experience with our cat. For general medical check-ups and vaccinations, the service and medical plans are good, but not for the care of a chronic illness and even less for dealing with urgent situations with our pets. They have a high turnover of veterinarians, which does not allow for a control adjusted to the needs of our pets. My cat in her last moments, did not find care to relieve her pain and in the end for the Euthanasia procedure, despite the fact that this had been her primary doctor. During regular hours of care, they always had few veterinarians and this forced us to spend too much money on veterinary emergencies in other clinics. There was never a willingness to help or support my cat's chronic condition. I really do not recommend it if you want to treat your pet with empathy. We felt outraged begging for a little attention and not allowing our angel to suffer. Fortunately we always found a helping hand, although it was too expensive, our cat left for the rainbow with the help of empathetic professionals and we were treated with the greatest humanity possible.

First time taking one of our cats here... Great experience! Dr. Gammons was simply the best!