Banfield Pet Hospital

Very disappointed and will never be going back to Banfield. We took our german shepard to Banfield back in December to see what was wrong with him. They suspected lymphoma and said it would be nearly $1000 to test. We told them we could not afford that so they recommended a medication trial. The meds didn't help so we brought him back for a quality of life check where they said he had cancer and the best thing to do is euthanasia. They didn't even recommend a second opinion before suggesting to euthanize. After weeks of being heart broken and great consideration, our friend told us about her vet. We took our boy there and we appreciate them so much. After testing for cancer for less than $100 we found out that he in fact does NOT have cancer! We almost killed our baby boy over a simple thyroid issue causing all his symptoms! It tooke less than $400 to pay for everything he needs to begin recovering!!!

I recently adopted two cats and received two exams. I was hesitant use them because a corporate ran vet would be a cash grab. Boy was I right. The waiting area is abysmal for any animal. Open to constant traffic. Lots of unusual noises. The waiting environment is putting stress on all ready stressed animals. You have to carry animals with sensitive ears across a parking lot close to a major traffic way. Oh yeah, this going to make a vet visit a positive experience for a pet. (Sarcasm) I did decide to get the cats feline leukemia vaccinations. They were already spayed and had all shots for indoor. This turned into a three trip process over two months. I don't blame this on Banfield as cats get sick. What bothers me about it is my youngest kitten had a reaction to the vaccine and after waiting on hold for 15 minutes at 9:00 am I hung up and called Grant Animal Hospital to see if I could get her in. Thank goodness they have a Urgent Care. My Bee is now resting comfortably with pain meds and antibiotics. The way I see it is I paid this place over $700 for 3 visits and couldn't even get help when I needed it. Then it cost me another $150 on top of that to get the proper resolution. Another thing I do not like about this vet is they will not let you go back with your pets. Even if you book an in room appointment they will just take your pet at the front desk. You never meet the vet face to face. Listen up corporate shithead I want to see/talk to the person treating my animal and how my animals react to you. You are not entitled to trust with my animals just because of a college degree. For all I know there isn't even a vet on site. How am I suppose to trust that? Ttyl: Banfield of Springfield does not care about your pet, just you money. It's a revolving door that doesn't include the pet owner. Forget about getting a hold of them when you need them.

I just have to add to my previous review of Banfield of Springfield, Missouri. I did cancel my OWP with this facility and requested my pet's records to be transferred to a local vet. Once again, Banfield of Springfield, Missouri did not FAIL to DISAPPOINT.....they succeeded to disappoint on a whole new level! I not only requested Nicole Velotta transfer these records ONCE I requested the records be transferred FIVE times by EMAIL. I contacted the Banfield of Broken Arrow, Oklahoma and they had the records transferred within an hour! KUDOS and FIVE STARS to BROKEN ARROW, OK!!! The only thing IU would give Springfield five stars on is incompetence! I have had an optimal wellness plan for 15 years for my sweet old man and have been very pleased. However, I recently moved to Missouri and now have had to go to the Springfield office because its the closest....even though its 2 hours away. I have called on at least two different occasions (I called in the morning and had to do a followup call in the afternoon because I did not get a return call ) and they put me on hold until 6:00 p.m. and then they come back on to tell me the doctor is gone for the day. This morning I called and asked two questions. I was told the doctor was in surgery and would call me back. I was told an inhaler was $75.00 but she would have to ask the doctor if I needed to bring my dog in first. I waited all day for her to call me back and of course she didn't so I called back and asked the same two questions. The receptionist put me on hold and came back with the answers but she then said the inhaler would be $400.00! When I asked why it had gone up so much since this morning she put me on hold until 6:00 (21 minutes!!) and then came back and said they were closed and the doctor would call me NEXT WEEK. What kind of clinic are they running? I will be driving back to Oklahoma from now on. These people are rude and inconsiderate and very unprofessional and have no compassion at all for humans or animals! Would not recommend.

Avoid this place at all costs. Even if your pet dies, or you surrender your pet whilst on a wellness plan, even if you're grieving and want to cancel the plan, they will bill you for all procedures done during your plan period and you'll end up paying for the majority of the plan anyway, in my case over 6 months!!!! AVOID!!!!

When I need Cookie( my schnauzer) to be seen for an issue they are always quick about getting her in as soon as possible. They take good care of her when she's being treated and always polite!!!