Banfield Pet Hospital

Welcome to Banfield Pet Hospital, located at 3119 Silverlake Village Dr, Pearland, TX 77584, USA. As a "Pet Hospital" within the Banfield network, this Silverlake location offers a range of veterinary services and products for your beloved animal companions. For local users seeking a pet hospital in the Pearland area, it is important to consider all available information to make an informed decision about your pet's care. This introduction aims to provide an objective overview of the potential environment, services, and features of this Banfield Pet Hospital, based on recent customer reviews available online.

While specific details about the physical environment of the Banfield Pet Hospital (Silverlake) are not extensively described in the provided reviews, one customer mentioned bringing their dogs in for a dental visit from 7 am to 6 pm, suggesting that the hospital operates with the capacity for day procedures and potentially has designated areas for dental work, examinations, and recovery. As part of a larger network, Banfield Pet Hospitals typically adhere to certain standards of cleanliness and organization. However, the reviews do not offer specific insights into the ambiance or comfort of the waiting areas or examination rooms at this particular Silverlake location. Prospective clients may wish to inquire directly about the facilities to gain a better understanding of the environment.

The services offered at Banfield Pet Hospital (Silverlake) likely encompass a broad range of veterinary care, consistent with the services provided by most Banfield locations. These often include routine wellness exams, vaccinations, dental care, microchipping, nutritional counseling, and treatment for illnesses and injuries. One reviewer specifically mentioned utilizing the "wellness plan" for 13 years, indicating that Banfield offers such preventative care packages. The reviews also detail experiences with dental visits and the administration of rabies vaccines, confirming these as part of their service offerings. However, one review recounts declining additional dental services both verbally and in writing, yet still being charged for them, highlighting a potential issue with service execution and billing accuracy. Another review mentions a forced rabies vaccination due to the lack of prior records, despite the owner's prior communication with the desk, suggesting a rigid adherence to policy in certain situations.

The features of Banfield Pet Hospital (Silverlake), as perceived through the lens of customer reviews, present a mixed picture. One positive aspect mentioned is that "The vet was super nice and helped my dog," indicating that at least one of the veterinarians at this location is perceived as caring and effective. However, other features highlighted in the reviews raise concerns. One significant issue is the reported "poor customer service," particularly concerning discrepancies between declined services and the final bill, as well as difficulties in obtaining a refund. The lack of follow-up from the lead, Alison, and the practice manager, Heidi, as described by a long-term customer of 13 years, suggests potential shortcomings in customer relations and issue resolution. Another concerning feature is the alleged incorrect updating of a dog's records and the feeling of being "forced" into paying for a rabies vaccine that the owner believed was unnecessary at that time.

The reviews also touch upon the staff. While one veterinarian is described as "super nice," a veterinary technician is characterized as "cold" and giving off "bad vibes," along with allegedly not updating records correctly. This suggests a potential inconsistency in the interpersonal skills and professionalism of the staff members. The experience of being made to feel unwelcome for using the restroom while the pet was being taken to the back also points to a lack of flexibility or clear communication regarding hospital policies.

Regarding promotional information, the reviews do not mention any specific promotions or discounts currently offered by the Banfield Pet Hospital (Silverlake). The reference to a "wellness plan" suggests a potential long-term care option that may offer cost benefits for routine services, but the negative experience of a 13-year customer with this plan, particularly regarding billing and customer service, warrants careful consideration. Local users interested in learning about any current promotions, new client specials, or the details of the wellness plan are encouraged to contact the hospital directly via phone at (713) 436-6307 or mobile phone at +1 713-436-6307. Inquiring about their policies on declined services, record keeping, and vaccination requirements would also be prudent.

In conclusion, Banfield Pet Hospital (Silverlake) in Pearland, TX, offers a range of veterinary services, including wellness plans, dental care, and vaccinations. While one veterinarian is described positively, the customer reviews highlight significant concerns regarding customer service, billing accuracy, staff demeanor, and adherence to stated preferences. The experience of a long-term customer expressing extreme disappointment and feeling undervalued, along with another customer feeling forced into unnecessary expenses and experiencing negative interactions with a staff member, should give prospective clients pause. Local users considering this "Pet Hospital" are strongly advised to inquire in detail about their policies, especially regarding service authorization, billing procedures, record keeping, and vaccination requirements, and to weigh the reported negative experiences against their own expectations for pet care and customer service.