
Banfield Pet Hospital
Pet HospitalTexasTravis CountyBee CaveThe GalleriaShops Parkway
12812 Shops Pkwy #400, Bee Cave, TX 78738, USA
3.0
Everybody is always really friendly and helpful. Never had a negative experience here. Low-cost vaccinations and good helpful friendly service. Just took my son's dog there because I highly recommend it to him.
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Overview
- (512) 263-6077
- www.banfield.com
Hours
Pet Hospital
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Welcome to Banfield Pet Hospital
Banfield Pet Hospital, situated at 12812 Shops Pkwy #400, Bee Cave, TX 78738, USA, is a well-known and widely accessible "Pet Hospital" that offers a comprehensive range of veterinary services. As part of a large national network, Banfield aims to make quality pet care affordable and convenient for pet owners. The Bee Cave location upholds this mission, providing preventative care, routine medical services, and addressing various pet health needs, all supported by a team often praised for its friendliness and helpfulness.
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Banfield Pet Hospitals are designed to offer a consistent and professional environment across their locations. The Bee Cave facility would reflect this standard, aiming for a clean, organized, and welcoming atmosphere. The typical environment includes:
Modern and Functional Design: Banfield clinics are generally well-maintained with functional layouts that facilitate efficient pet care. This includes comfortable waiting areas, multiple examination rooms, and dedicated spaces for diagnostics and treatments.
Cleanliness and Hygiene: High standards of cleanliness are maintained throughout the hospital to ensure a sterile environment, crucial for the health and safety of pets and staff. This minimizes the risk of infections and contributes to a pleasant experience for clients.
Friendly and Approachable Staff: As highlighted in customer reviews, the staff at Banfield Pet Hospital in Bee Cave are consistently described as "always really friendly and helpful." This contributes significantly to a positive and reassuring atmosphere, making clients and their pets feel comfortable during visits.
Accessibility and Convenience: Located within a shopping parkway, the facility likely offers ample parking and easy access, emphasizing convenience for pet owners. The standardized approach of Banfield often includes efficient check-in and check-out processes.
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As a comprehensive "Pet Hospital," Banfield Pet Hospital provides a broad spectrum of veterinary services, primarily focusing on preventative care but also addressing general health concerns for dogs and cats. Their services are often structured around their popular Optimum Wellness Plans, which aim to make routine care more affordable and accessible.
Preventative Care and Wellness Exams: The cornerstone of Banfield's offerings. This includes annual or semi-annual wellness examinations, ensuring pets receive regular check-ups to detect potential issues early. These exams are often part of their Optimum Wellness Plans.
Vaccinations: Providing essential vaccinations tailored to a pet's age, lifestyle, and risk factors, helping protect them from common infectious diseases. Clients specifically mention "low-cost vaccinations" as a benefit.
Routine Diagnostics: Offering in-house laboratory services for basic blood work, urinalysis, and fecal exams to aid in diagnosing common conditions and monitoring overall health.
Parasite Control: Comprehensive programs for preventing and treating internal and external parasites, such as heartworm, fleas, and ticks, are a key component of their preventative approach.
Dental Care: Providing professional dental cleanings and other necessary dental procedures to maintain oral health, which is vital for a pet's overall well-being.
General Surgery: Performing common surgical procedures like spaying, neutering, and minor soft tissue surgeries. They prioritize patient safety with appropriate anesthesia protocols and monitoring.
Puppy & Kitten Programs: Specialized care plans for young pets, focusing on initial vaccinations, deworming, and early socialization advice to ensure a healthy start to life.
Behavioral Consultations: Offering advice and strategies for common behavioral issues, helping pet owners address concerns and improve their pet's quality of life.
Nutritional Counseling: Guidance on appropriate diets for various life stages, weight management, and specific health conditions.
Pharmacy: Maintaining an inventory of common prescription medications, preventatives, and prescription diets for convenience.
Online Tools and Resources: Banfield provides online resources, including pet health articles, appointment scheduling, and access to pet medical records through their client portal, enhancing convenience and client engagement.
It's important to note that while Banfield offers a broad range of services, for highly specialized medical conditions or complex surgical needs, they often refer clients to specialty veterinary hospitals, maintaining a focus on general practice and preventative care.
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Banfield Pet Hospital in Bee Cave stands out due to several key features, many of which are characteristic of the larger Banfield network:
Optimum Wellness Plans (OWPs): This is perhaps Banfield's most significant distinguishing feature. OWPs are annual preventative care packages that include unlimited office visits, routine vaccinations, diagnostic tests, and discounts on other services, making consistent preventative care more affordable and predictable for pet owners. This model is often cited as a major benefit by clients.
Accessibility and Convenience: As a part of a national chain, Banfield offers extended hours and the ability to access pet records at any Banfield location, which is a major convenience for traveling pet owners. The presence within a retail plaza also contributes to easy access.
Consistent Quality: While individual experiences can vary, the standardized protocols across Banfield locations aim to ensure a consistent level of care. This provides a baseline of quality that clients can generally expect.
Friendly and Helpful Staff: Customer reviews consistently praise the staff for being "really friendly and helpful" and providing "good helpful friendly service." The specific mention of "Jalina" going above and beyond even on her day off underscores a dedication to client and patient care, highlighting the human element that makes a difference.
Focus on Preventative Medicine: Banfield's business model heavily emphasizes preventative care through OWPs, encouraging regular vet visits and proactive health management, which can lead to better long-term outcomes for pets.
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Banfield Pet Hospital actively promotes its services, primarily through its Optimum Wellness Plans, but also through other potential offers. Specific promotions can vary, but generally include:
Optimum Wellness Plans (OWPs): These are the core "promotional" offering. While not a discount on a single visit, they provide significant savings over a year for comprehensive preventative care. They are available in different tiers (e.g., Active Care, Special Care) to suit various pet needs and budgets.
New Client Offers: Banfield frequently has promotions for new clients, such as a free first office visit or discounted initial exams, to encourage pet owners to try their services.
Online Offers and Coupons: Promotional codes or printable coupons for specific services or products are often available on their official website or through partner promotions.
Seasonal Promotions: Like many veterinary practices, Banfield may offer seasonal discounts on specific services, such as dental cleanings during National Pet Dental Health Month or parasite prevention specials during warmer months.
Pet Insurance Compatibility: While not a direct promotion, Banfield often works closely with various pet insurance providers, helping clients understand how their services can be covered, which effectively reduces out-of-pocket costs.
Online Pharmacy Discounts: Their online pharmacy often offers discounts on auto-ship orders for food and medications, providing convenience and cost savings.
For detailed information on their services, Optimum Wellness Plans, or any current promotions, prospective and existing clients can contact Banfield Pet Hospital in Bee Cave directly at (512) 263-6077 or +1 512-263-6077. Their address is 12812 Shops Pkwy #400, Bee Cave, TX 78738, USA. The consistent positive feedback on their friendly staff and the value offered by their wellness plans makes Banfield Pet Hospital a popular choice for pet owners seeking accessible and comprehensive veterinary care.
Banfield Pet Hospital Photos










Banfield Pet Hospital Location
12812 Shops Pkwy #400, Bee Cave, TX 78738, USA
Reviews
Everybody is always really friendly and helpful. Never had a negative experience here. Low-cost vaccinations and good helpful friendly service. Just took my son's dog there because I highly recommend it to him.
Jan 25, 2025 · Lynel WagstaffJalina is awesome. She helped me on her day off when the practice was closed due to the staff calling in sick. She is a real treasure to the Banfield company!!!
Feb 17, 2025 · Tonia MooreI cannot describe how bad my experience was here. To start, I took my 3 year old pit bull/ lab mix who weights 47 pounds. They called me and told me she was overweight and needed to lose 12 pounds. That’s 25% her body weight. When I asked what they took into account they said BREED DIDN'T MATTER and you should be able to barely touch her and feel her ribs. So you should feel an english bull dogs ribs? I will attach a picture so you can see if my dog is “12 pounds overweight”. When I questioned banfield they proceeded to tell me “it was just a suggestion and if I wanted my dog to live longer I would follow the recommended diet”. Well, since then I have taken my dog to Terrell vet clinic in lakeway and the vet told me my dog was ideal weight and they were horrified that any vet would suggest she lose 12 pounds. The second instance was I received a email 3 months after my dog got vaccinated saying they had been exposed and “weren’t refrigerated properly” so she had to come back and get all the vaccines AGAIN. Never in my life has this happened and I’m so glad I have left this clinic.
Jan 18, 2023 · Skylar BeschLocation at Petsmart doesn't appear to be fully staffed. Came in at noon 7/3/24 to pickup medication I called about the previous day, but saw a note in the back saying they were closed at 11am because there was no veterinarian. No warning or notice given. Petsmart employee said they do that frequently. Edit: location seems to be run by shady vet. They have frequently cancelled appts day of, they cancelled a spay because of missing anesthesia (employee theft probably), and they always give conflicting info over the phone and ask you to drive to location. Everything seems intentional to delay your serviced another month to get more subscription money out of you. Do not recommend Banfield or any employee of Banfield to work near your pet. GO TO VCA FOR YOUR PET NEEDS
Oct 03, 2024 · Z C (Chucky2sRevenge)I have used Banfield in the past in other cities and received acceptable results, but after my last experience I will never use them again. I brought my dog in to have a specific procedure performed. The first visit was an examination to ensure the procedure was viable and that went fine, however when the day came to have the procedure performed I got a call from the vet (different from who performed the initial exam) an hour after I dropped her off saying she was not willing to perform the procedure. When I came to pick up my dog they tried to charge me for an office visit when the "visit" consisted of nothing more than the vet on duty declining to perform the scheduled procedure. All along the way in every conversation with every employee I had to decline to sign up for their subscription service at least once. I've learned those subscription services are the only thing this corporation cares about and everything they do is one way or another designed to funnel you into one of them. From now on I'm only going to use independent vets that don't have those plans to push on me.
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