Banfield Pet Hospital

There’s only a few places I trust with one of my little buddies and this place understood our history with dogs and made us feel very comfortable but the most important part is they took very great care of our puppers and I appreciate them very much

Unfortunately, my reason for visiting Banfield was unpleasant because I was having my cat euthanized due to multiple health reasons. Having to make this decision is never an easy one but the staff definitely helped to make it a little easier. I appreciate the empathy they show and how well they explain the whole process. My only complaint is that there are no end of life services covered by any of the wellness plans.

Please see video to understand the degree of service received by this facility. After speaking to Haley at this location I felt our initial screen for the right Banfield was found but I was SO WRONG!!!! Our 1st appointment for my 2 pups was today and upon calling the office to notify them we were running a few minutes late our appointment was denied saying 10 minutes was too far past the appointment to allow our pups to receive their shots. (THIS WAS A 2 HOUR DROP OFF, THEY WERE KEEPING THE DOGS FOR...) Upon reinforcing to Brian this call was to inform them we could be late as traffic was heavy and we should not be more then 5 minutes he agreed to allow them to attend and hung up with no further comments or goodbye. Since Brian hung up on me I dexided I needed to verify the appointment was not cancelled. Upon calling back Felisha answered and confirmed they could still attend their appointment. Upon arriving the encounter is as follows in the video.... Both dogs sat as we waited for at least 1 of the 2 office personnel to check us in. (Both proceeded with the check-in of a cat, which took 10 minutes). This officially would have put us 10 minutes late for the appointment. Rather than acknowledge us these 2 ladies went to the back and Brian came out refusing our pups. After reading recent reviews of this facility I am not one bit surprised of the poor service. I believe this facility would have killed my dogs had they have cared for them. I do NOT TRUST this office or its staff and HIGHLY URGE others to not take their pets here!!!! ***if zero stars were an option they would deserve it****

They're very informative and answered all my questions. Highly recommend their pet wellness plan if you take your pets regularly. Saves a lot of money which I like to hear! Be prepared to leave your pet for most of the day since it's "drop off only" atm. Also thanks to Haylee who was in the front!

I love Seal Beach Banfield.. the staff are always so nice here.. I have taken 3 of my pets to different locations, and Seal Beach is the absolute best. Thank you for always taking such good care of my babies.