Banfield Pet Hospital

The front desk staff seem terrified of making eye contact. You’ll wait, and you’ll be ignored. Scheduling is a nightmare—if you can’t make it during regular business hours, you’re out of luck. You pay a subscription that costs more than pet insurance, yet you’ll still have to take time off work to accommodate Banfield’s rigid schedule. Working people and single pet owners? Too bad. That seems to be their attitude. But the worst part isn’t the inconvenience—it’s the complete lack of empathy or professionalism, which leads to misdiagnoses and, ultimately, harm to your pet. Here’s my favorite example of their incompetence: I brought both of my cats in for a comprehensive exam. One had stopped eating wet food and was showing unusual litter box behavior—classic signs of constipation. I didn’t need a vet to tell me that, but since I’m paying for a subscription, I took her in anyway, along with my second, totally healthy cat. The vet examined her and said she was fine. He offered medication if I wanted it but reassured me it wasn’t necessary—just keep an eye on her. Fine. That’s what I pay him for, right? Then, he tells me my healthy cat didn’t produce a stool sample, so they’re sending me home with a vial to collect it. No problem. But when I get home, I notice the name on the vial isn’t my healthy cat’s—it’s the constipated cat’s. So the vet, despite my concerns, declared her “fine” without getting a stool sample. That’s beyond careless. Fast forward two days. I return home after a work trip, and my cat is clearly in distress. She’s frantic, gnawing at her rear end, hissing, even trying to bite me—something she has never done before. I immediately call Banfield, explain everything, and say I need to bring her in now. The response? “We close in 30 minutes. No walk-ins.” No empathy, no acknowledgment of their mistake—just no. I plead with the receptionist, and she offers to check with a manager. After five minutes on hold, she comes back with their grand solution: they can issue a prescription for a laxative, but I still can’t see a vet. I take what I can get. Then comes the next problem. When I pick up the medication, it’s in a syringe. I’m told to inject it directly into my cat’s mouth. I explain that she won’t even let me near her, so how exactly am I supposed to do that? The receptionist suggests using gloves and a blanket to “avoid physical trauma.” I tell her this sounds like something a vet should administer. She agrees—and then says she doesn’t know what to tell me. To add insult to injury, when I get home, I realize the syringe they gave me is too short to even reach the bottom of the gigantic bottle they provided. I have to pour the medicine into a shot glass just to be able to use the injector. Talk about careless. So what exactly am I paying for? To have a vet dismiss my concerns, mismanage basic diagnostics, and then let my pet suffer—while charging me $100 a month for two checkups a year? Banfield has somehow created a veterinary hospital that humans hate as much as the pets do.

Worst place to take your beloved pet. They give incorrect diagnosis the first time only to make you pay again for another visit. Charge exorbitant amounts for office visits and “microscopic viewing” and medication. Doctors don’t even come out to explain the medication - the receptionist asks you whether you want to choose the pain pills after a surgery - as if the customer is qualified to take medical decisions without any explanation. Very rude when confronted about several contradictory diagnosis in the same hospital. They don’t take responsibility for what they do. My pet ended up having a misdiagnosed ear infection due to their negligence. They even forgot to remove her IV bandaid before sending her home after surgery and when I called to ask they lied to my face that they are checking in. I mean are you serious, I am the one calling to check in! Please steer clear from here. Pay 200$ just for a simple ear drop, when we went for a free office follow up. It’s literally just extracting money by big words and guilt tripping the owner.

If I could leave 0 stars I would... I took my dog to this vet hospital because she had a broken arm and couldn't walk at all. The doctor called me during the visit, stating that they couldn't put the bone back into place and recommended taking her to an emergency clinic. However, when we picked her up, she was returned to us with no bandage or splint on her broken arm—despite the fact that they had initially placed a splint. They removed it before sending her home, and I would have gladly paid for it to be left on. We then rushed her to a different vet with high ratings the same day, where they were able to splint her arm and properly wrap it up. After reviewing the X-ray, they confirmed that surgery wasn't necessary since the bone wasn't in pieces and, because she is still a puppy, it would heal more quickly. This experience left us feeling frustrated and disappointed. A simple splint could have been left on, and the level of care from the second vet was much more reassuring. I would not recommend this hospital based on our experience.

What a horrible place. I scheduled my cat to be put down because he is suffering. They scheduled the date and time to let us know when to bring our animal. When we arrived for his appointment, they were closed. No courtesy, call no email, no text…NOTHING! I had a run and call a bunch of places to see if I can get them last minute to put down my cat so he wouldn’t suffer. Our emotions are all over the place and this place can’t even let you know that they’re closed early?? Funny how quick Banfield is to let you know when they have a bill that you have to pay them but to turn around and let you know that something happened at the place and they have to close it down. It’s difficult for them to do. I can’t see why it’s so hard to have a list of patients that are supposed to come in with their animals and you call them and let them know you have to reschedule because there might be an emergency. I WILL be going to corporate and to ALL SOCIAL MEDIA OUTLETS because this has been the worst day of my life. Banfield has done nothing but put icing on the horrific loss of my pet and since everybody likes proof, Please see the pictures below of the time and date we were there and the times and dates that they’re supposed to be opened. To call this place professional is a joke. I urge people to never take your animals there since they can’t show any professionalism in their job or how they care for your animal.

HORRIBLE EXPERIENCE!! NEVER COMING BACK!! They cut open my poor cats without my consent. The lady cut open their whole stomachs and dropped their tools in one of my cats!! Very unsanitary and unsafe. They caused my poor cats so much pain. I DO NOT RECOMMEND GOING THERE!!!