Banfield Pet Hospital

Made an appointment to get my two dogs microchipped. Waited 45 in an exam room. After 45 min I spoke up to remind them I was there. They had forgotten me. Next thing a vet tech comes in and tells Me the dogs need to be put under to get chipped. The woman who I made the appointment with didn’t say anything about that. I’ve also never heard of dogs getting put under to get chipped . Totally unprofessional

Why are we getting a review for this dump I have no idea. I left my first review on my second visit and I would never ever recommend anybody to go here. The hell that I had to go through yesterday to find another place to take my animal to be put down as he was suffering was absurd, lack of empathy, and unprofessionalism to the fullest! The original appointment that was made on May 3 was for my husband to take our cat to be put down at 4 PM, but that was disregarded when they chose to close early and not informed anyone. Not a phone call, not a text, not an email, nothing! Even as you walk up to the door, there was no sign listing why they chose to close early. Did they forget about the other appointments that were made for the remainder of the day till 5 PM? My cat is a patient at that hospital so they cannot give me the excuse that they could not reach out to me. They also knew about the situation since the visit that this review is on April 30, 2024. After my husband arrived early at 3:57pm, he contacted me with disbelief and anger. They have no idea how horrific it was in my house for people to come say goodbye to our beloved Orlando. As I’m trying to calm my child down I’m also trying to call multiple places to find to put him down as he suffering. Where was the empathy in calling the owners and letting them know that may be an emergency happened and they would be closing early. I am beyond disgusted that they can call this place an animal hospital when they don’t care about the animals. All this animal hospital is, is a money sucking place dump that only care about the next dollar. Not the animal and not empathy that some owners have to face when having to make the hardest decision to put their beloved family member down. I was grateful, after calling multiple veterinarians, Bond Veterinarian in Paramus, Nj was able to take my cat and make his way crossing over the rainbow bridge easier. Not only did they squeeze him in but gave my husband an ample amount of time for him to stay and leave when he was ready. I was even given an amazing choice to pick and an urn for him to come to our family in. I will be taking my traumatic experience for not only myself, but my family to corporate. If I had got a call so I could’ve made other engagements that would be one thing but to not even care to make a phone call or send an email letting people know that they were closing early is unexcused. My cat wasn’t going in there for normal check up. He was going to be put down because he was suffering on a scheduled appointment that was made with their office. I left the information if anybody chooses to go to a place that really cares about not only your animal, but your feelings and emotions. The two remaining pictures are the choices they gave us to pick and the last moment of my beloved Orlando. Unfortunately, I will always remember the hell I had to go through to find another place to put my poor, suffering cat down instead of someone being professional and letting their customers know they had to close. I’m sure I could’ve made other arrangements if I was just informed.

I loved this place! Very informative and attentive to my Puppy’s 🐕needs,definitely making this my fur baby’s Doctor and the Staff are super friendly and patient with my Jake’s Hyper Puppy 🐕 Highly recommended for anyone looking for Pets Care❤️

I want to address an unfortunate matter regarding Banfield Pet Hospitals in Carlstadt, Garfield, and Paramus. All three locations have refused to see my pet, who may be experiencing an illness. While I don't believe this is a life-or-death emergency, I was very concerned and hoped to have him seen today, November 26th. Although I have not had any prior issues with them, I feel that their reasons for dismissing my pet were inadequate. I initially made an appointment online at the Carlstadt location, but they called me 30 minutes before the appointment to say there was a glitch in the system and canceled it. I then reached out to the Garfield location, but the receptionist showed little concern for my pet's situation and refused to accommodate him, stating they were "completely booked." When I inquired whether the call was being recorded, she confirmed it was. I informed her that if anything unfortunate were to happen to my dog due to their refusal to see him, I would consider filing a lawsuit against them. Unfortunately, her response was very dismissive, and she seemed indifferent to my concerns. It is disheartening to see that this hospital appears more concerned about making money than about the well-being of pets.

I recently took my dog, Ava, to Banfield Pet Hospital for an appointment, and unfortunately, the experience was far from satisfactory. Ava was kept at the hospital for four hours for a yearly examination, during which she was not provided with water. As a pet owner, it’s deeply concerning when basic needs like hydration are overlooked, especially when entrusting the care of your pet to professionals. Additionally, the front desk staff were both poor and unprofessional in their service. From the moment we arrived, there was a noticeable lack of communication and courtesy. Questions about Ava’s care were met with vague responses, and the overall attitude of the staff left much to be desired. This added to the stress of an already disappointing experience. While I understand that veterinary practices can be busy, ensuring that pets are comfortable and well-cared-for, and that clients are treated with respect, should be a priority. The lack of attention to these crucial aspects of care has made me question the overall quality of service provided. I hope that Banfield Pet Hospital takes this feedback seriously and makes the necessary improvements to prevent similar issues from occurring in the future. Pets and their owners deserve the best care possible, and I will no longer be taking my pet here. Would not recommend someone to come here if they really love their pet.I hope people read the reviews before taking their pet here.