Banfield Pet Hospital

“Extremely Disappointed – Poor Customer Service” I booked an appointment online and even received a confirmation—thankfully, I took a screenshot. When I arrived for my pet’s appointment, I was told they couldn’t find me in their system and that they wouldn’t serve me. The receptionist was incredibly rude and showed no concern for the situation. What’s most frustrating is that they could have easily honored the appointment, but instead, they chose not to, even though the mistake was on their end. I had planned to make this my go-to vet, but after today, never again. I’ll be sharing my experience because this kind of treatment is completely unacceptable.

If I could give 10/10 I absolutely would. I’ve been to many vets where I’ve been directed to wrong treatment or I’ve been over charged. Banfield takes with cake with its professionalism and patience. I wanted to specifically come on here to express how well trained the staff is but specifically Isabel. Isabel is well knowledgeable, patient and extremely professional. When I had questions on medical procedures, medicine, and most importantly the bill. She walked me through an entire packet that was filled with easy to read information and knowledge about the illnesses. I have never been to a Vet where they care so much about the well being of a PERSON and ANIMALS. Thank you again banfield and Isabel for taking the time to share crucial information and more with me. I did want to add that, unfortunately when I did go in to the vet the desk receptionist was extremely rude. Would not look up from her computer, did not have us sign in and when I asked for clarification she merely shrugged me off and said someone should take you back soon. I highly recommend getting a better face for the front.

Serious Concerns Regarding Dr. Grace Hipskind’s Veterinary Care I had a deeply troubling experience with Dr. Grace Hipskind at Banfield Pet Hospital – Denver SE (Park Meadows Center) on February 19, 2025. My dog was experiencing severe upper respiratory symptoms, yet Dr. Hipskin demonstrated poor clinical judgment, misrepresented medications, and dismissed my concerns regarding proper treatment and pain management. Premature Recommendation of Unnecessary Testing – Before conducting a full clinical exam, Dr. Hipskind immediately pushed for $400 in radiographs, despite my primary concern being an upper respiratory infection. Only after I declined did she perform auscultation, which confirmed clear lung sounds—making the initial recommendation unnecessary. Misrepresentation of Prescribed Medication – Dr. Hipskind prescribed "Cough Tabs" (containing dextromethorphan and guaifenesin) and falsely claimed they included a low-dose corticosteroid to reduce tracheal inflammation. When questioned about the ingredients, she initially could not provide an answer and later contradicted herself by insisting the medication contained a steroid—despite clear evidence to the contrary. Overdosed My Dog on Dextromethorphan – The prescribed dose exceeded the maximum safe limit for my dog’s weight, which I confirmed by referencing the Merck Veterinary Manual and performing the appropriate dosage calculations. Within 90 minutes of administration, my dog developed severe lethargy, respiratory depression, and increased coughing and sneezing. This reaction could have been avoided with proper dosing and disclosure of potential side effects. Failure to Provide Informed Consent – No discussion of possible side effects was provided. When I asked, the front desk staff falsely stated that the prescribed medication "has no side effects"—a blatant misrepresentation of pharmacological safety. False Accusations & Record Falsification – When I reported my dog’s adverse reaction, I was falsely accused of causing the episode by administering Rimadyl (carprofen) with the dextromethorphan/guaifenesin combination. In reality, my dog had only received the prescribed medication as directed—Rimadyl had not been given for over 22 hours. Additionally, staff falsely claimed that my dog had been weighed in the back, despite never leaving my side during the visit. Meanwhile, my poor dog continues to suffer, and I have appointments with two different veterinarians tomorrow and Friday, hoping that at least one will truly listen and provide the care he needs. Dr. Hipskind’s approach to diagnostics, medication safety, and informed consent was inadequate and potentially dangerous. I urge pet owners to seek care elsewhere if they want thorough, accurate, and professional veterinary treatment.

The veterinary assistant, Isabel, at this location is hands down the best person to care for your pet. She is compassionate about her work and all animals, always giving the job her 110% and then some. When my pets are in her care, I know I have absolutely nothing to worry about. She makes the vet experience worth every cent!

Had a great experience at this Banfield Location. They were warm and welcoming in a time of concern with my pet. I worked with Isabel and her professionalism kept me reassured throughout the whole process and I knew my dog was good hands. Would recommend.