Banfield Pet Hospital

I would like to share my experience with Banfield Pet Hospital (The Orchards) over the past year. The staff is friendly, compassionate, and really caring about both my cat’s needs as well as my own concerns. Dr Allison Wolfel, is a professional that does great job. She informs and educates me about my cat’s conditions in fine detail. She gives me options, takes things one step at a time, and uses a cost-sensitive approach to control my expenses. Banfield doesn’t recommend nor performs unnecessary tests/procedures that cost me more money. My cat has had some serious issues this last year due to his old age. Dr. Wolfel and her team have provided expert care and treatment for him and I will not take him anywhere else. I can count on them for whatever I need. Their Optimal Wellness Plan makes my cat’s routine health maintenance more affordable and provides things such as unlimited office and virtual visits, preventative care, and discounts on other services. From my personal experience, I consider them the best veterinary services in the area.

Banfield has some of the most caring and dedicated vets I’ve ever encountered, all three of our cats are treated there, dr. Callicut and dr. Hruska are incredibly kind and goes above and beyond everytime we reach out via email on questions we have, even during holidays. I can’t thank them enough for their kindness.

Last Thursday, I scheduled a Sunday appointment for my cat. I was told the clinic, though usually closed on Sundays, would be open for this specific appointment. The day before, I received a call informing me of a scheduling error and rescheduled for an earlier time. On the day of the appointment, I arrived early, only to find the clinic closed. Despite no prior notification via call or voicemail, I wasted time, gas, and unnecessarily stressed my cat. This lack of communication and organization is deeply disappointing.

I love the staff at the orchards, they are always willing to help and I feel that they take care of my babies as if they were their own. I feel they do all they can for my babies and communicate what is needed while trying to keep my cost as low as possible.

We cannot say enough wonderful things about this location and the professionals who work here. We had a bit of a scare with our dog (our baby) and they worked us into the schedule last minute on a Saturday. First of all, THANK YOU to Rochelle—the woman who was so kind to me on the phone and took such good care of our boy. Second-Dr Hruska was friendly, thorough and so kind to take the time to care for us. I received a call with options for care and when we picked our kiddo up you could tell he was loved. If you love pets you know how important good care means. THANK YOU! We will be bringing our boy here from now on!