
Banfield Pet Hospital
Pet HospitalOregonMultnomah CountyPortlandHazelwoodNortheast Glisan Street
12114 NE Glisan St, Portland, OR 97220, USA
4.0
Disappointing Experience at Banfield I had an incredibly frustrating experience at Banfield recently. I brought my kitten in for care, and she ended up staying there for over nine hours with very little communication from the staff. I understand that vet clinics can get busy, but the lack of updates and transparency about her condition and wait time was unacceptable. When I finally got her back, I was disappointed with the overall care and attention she received. After such a long stay, I expected a more thorough assessment and clear next steps, but instead, I was left with more questions than answers. Given the long wait and poor communication, I won’t be trusting Banfield with my pet’s care in the future.
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Overview
- (503) 254-6174
- www.banfield.com
Hours
Pet Hospital
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Welcome to Banfield Pet Hospital
Welcome to an in-depth introduction of Banfield Pet Hospital, strategically located at 12114 NE Glisan St, Portland, OR 97220, USA. While fundamentally a pet hospital providing a comprehensive suite of veterinary services, Banfield also serves as a vital resource for pet owners seeking medications, preventative treatments, and specialized diets for their animals. In essence, it integrates the functions of a pet hospital with the convenience of an on-site pet "pharmacy," establishing itself as a comprehensive platform for pet health and well-being within the local Portland community. They can be contacted at (503) 254-6174 or via their mobile number, +1 503-254-6174. This introduction aims to provide local users with a thorough understanding of Banfield Pet Hospital, detailing its environment, the spectrum of services offered (with a particular focus on its role as a pet medication provider), key features, and any insights into promotional aspects derived from available customer feedback.
The environment of Banfield Pet Hospital in Portland is thoughtfully designed to support both the medical needs of pets and the convenience of their owners in accessing necessary medications and supplies. As a well-established national chain, Banfield typically adheres to standardized layouts that prioritize efficiency and comfort. This includes multiple examination rooms equipped for veterinary consultations and routine health assessments, a fully equipped surgical suite maintained to high standards of sterility for various medical and surgical procedures, and advanced diagnostic imaging capabilities, likely featuring digital radiography (X-rays). Crucially, many Banfield locations also incorporate a dedicated dispensing area or an in-house "pharmacy" where prescribed medications, preventative treatments (such as flea and heartworm preventatives), and specialized veterinary diets are readily available for pet owners to obtain immediately following a consultation or as a convenient refill. This integration streamlines the process of acquiring essential medications, ensuring pets receive timely treatment without the added burden of a separate trip to an external pharmacy. The reception area is typically organized for efficient check-in and check-out, appointment scheduling, and providing clear and concise information regarding treatment plans and medication instructions, with staff often trained to assist with pharmaceutical inquiries and prescription refills.
Banfield Pet Hospital offers a comprehensive array of veterinary services, seamlessly interwoven with the provision of essential pharmaceutical goods. Their service model often emphasizes preventative care and proactive health management, notably through their widely adopted wellness plans. Based on the provided customer reviews, key services and readily available "pharmaceutical" goods include introductory wellness plan visits, the administration of vital vaccinations, and the dispensing of preventative medications such as Revolution for effective flea control and various heartworm preventatives tailored to the specific needs of cats and dogs. The availability of prescription treatments, exemplified by the antibiotic wipes mentioned in one review, further underscores their integral role as a point of access for crucial pet medications. Expanding on this, the typical spectrum of services and goods accessible at a Banfield Pet Hospital encompasses:
- Comprehensive physical examinations conducted by licensed veterinarians to thoroughly assess your pet's overall health and identify any potential health concerns that may necessitate medication or specialized dietary management.
- A tailored vaccination protocol meticulously designed to protect your pet against prevalent local diseases, often administered and meticulously recorded within their system to facilitate easy and timely refills of related preventative medications if required.
- A diverse and readily accessible selection of parasite prevention and treatment options, including a wide range of medications for the effective control of fleas, ticks, heartworms, and various intestinal worms, with expert veterinary guidance provided on the most suitable choices for your pet's specific lifestyle and risk factors.
- Comprehensive dental care services, encompassing routine dental examinations and professional cleanings to maintain optimal oral health, often accompanied by recommendations and the convenient availability of specialized dental hygiene products and prescription oral medications if needed.
- A wide spectrum of surgical procedures, ranging from routine and essential procedures like spaying and neutering to more complex soft tissue and orthopedic surgeries, with all necessary pre- and post-operative pain management medications and antibiotics dispensed conveniently on-site to ensure a smooth recovery.
- Advanced diagnostic services, including in-house laboratory testing that provides rapid results for crucial blood work, urinalysis, and fecal analysis, directly informing medication prescriptions and the formulation of effective treatment plans. Digital radiography (X-rays) and potentially ultrasound are also utilized to aid in accurate diagnosis and to monitor the efficacy of treatments involving medication or dietary changes.
- Expert management of chronic and ongoing health conditions such as diabetes (requiring insulin and related monitoring supplies), arthritis (often managed with a variety of pain relief medications and joint supplements), and allergies (frequently treated with antihistamines, corticosteroids, or specialized dermatological products), all readily available through their integrated in-house "pharmacy."
- Nutritional counseling provided by knowledgeable veterinary professionals, coupled with the convenient availability of a comprehensive range of prescription and therapeutic diets specifically formulated to manage various health conditions, such as renal disease, food allergies, or gastrointestinal issues, ensuring pets receive the precise nutritional support they need.
- Microchipping services for permanent and reliable pet identification, with associated registration services that can be particularly crucial in cases where lost pets require specific medications or have underlying health conditions that need to be communicated to finders or shelters.
- Effective treatment for a wide range of acute illnesses and injuries, with experienced veterinarians prescribing and the readily accessible on-site "pharmacy" dispensing all necessary medications, wound care supplies, and other supportive pharmaceutical items, ensuring pet owners have immediate access to prescribed treatments without delay.
The positive customer review explicitly highlights the convenience of obtaining a six-month supply of essential flea and heartworm preventatives during their introductory wellness plan visit, directly illustrating the efficiency and ease of accessing these crucial "pharmaceutical" goods directly at the hospital. Conversely, the negative review, while primarily focused on concerns regarding communication and transparency during their pet's care, indirectly underscores the potential impact on the seamless and reassuring delivery of comprehensive care, which inherently includes the timely and effective provision of any necessary medications or pharmaceutical treatments.
Several key features distinctly position Banfield Pet Hospital as a comprehensive pet healthcare provider with seamlessly integrated pharmaceutical services. Their widely recognized wellness plans offer a structured and often more affordable approach to routine and preventative care, frequently encompassing essential medications and treatments within predictable monthly payments. The significant advantage of an on-site "pharmacy" provides unparalleled convenience, allowing pet owners to obtain prescribed medications and crucial preventative treatments immediately following a veterinary consultation, thereby ensuring prompt initiation of therapy and improved compliance. Banfield's extensive national network and sophisticated electronic health record system facilitate continuity of care and easy access to a pet's complete medical and medication history across various locations, offering considerable peace of mind for pet owners who travel or relocate. The positive customer review also commendably highlights the helpfulness and in-depth knowledge of the veterinary staff in clearly explaining the benefits, proper usage, and potential side effects of prescribed medications and preventative treatments. Furthermore, the generally efficient appointment scheduling process and the provision of clear and understandable explanations regarding treatment plans and all associated costs, including the expenses of necessary medications, contribute to a transparent and trustworthy client experience.
However, a notable feature underscored by the negative customer review is the potential for significant shortcomings in client communication and overall transparency, particularly concerning the duration and specific details of a pet's stay at the hospital and the clear rationale behind prescribed treatments, including the necessity and administration of medications. This suggests that while the fundamental infrastructure for providing both comprehensive veterinary services and readily accessible medications may be robust and well-established, the consistent and effective communication of pertinent information to concerned pet owners can be inconsistent, potentially undermining their understanding and overall confidence in the prescribed pharmaceutical interventions and the overall quality of care provided.
Promotional information specifically pertaining to the Banfield Pet Hospital in Portland is not explicitly detailed within the provided customer reviews. However, as a prominent national entity, Banfield frequently extends various promotions and valuable incentives, particularly in relation to their popular wellness plans and initial visits for new clients. These may include attractive discounts on enrollment fees for their comprehensive wellness plans, special introductory pricing on initial examinations that often encompass essential preventative medications, or periodic discounts on specific high-demand medications or comprehensive healthcare packages. Local users actively seeking potential promotions at the Banfield Pet Hospital in Portland are strongly encouraged to directly contact the clinic via phone or visit the official Banfield website, where such offers are typically prominently advertised. Specifically inquiring about any bundled deals or discounts that include both essential veterinary services and necessary medications for new wellness plan subscribers could also yield valuable cost-saving opportunities.
Based on the limited yet insightful customer reviews available, Banfield Pet Hospital in Portland offers a compelling dual benefit as both a comprehensive veterinary service provider and a conveniently integrated source for essential pet medications and preventative treatments. One pet owner reported a highly positive experience characterized by efficient service and seamless access to necessary "pharmaceuticals" as part of their new wellness plan enrollment. Conversely, another pet owner detailed a significantly negative experience marked by frustratingly poor communication and a perceived lack of transparency throughout their pet's care, which could understandably impact their overall perception of the service, including the provision and explanation of any necessary medications. This notable contrast in reported experiences underscores the critical importance for local users to carefully weigh both the inherent convenience of integrated services and medication access against the potential concerns regarding consistent communication and comprehensive client support when considering Banfield Pet Hospital for their beloved pet's healthcare and pharmaceutical needs.
For local users in the Portland area actively seeking a pet hospital that also functions as a readily accessible and reliable pet "pharmacy," Banfield Pet Hospital conveniently located at 12114 NE Glisan St presents a comprehensive and potentially efficient option. The inherent convenience of obtaining prescribed medications and essential preventative treatments directly on-site can be a significant advantage for busy pet owners. However, prospective clients should carefully consider the reported inconsistencies in client communication and may find it beneficial to directly inquire about the hospital's specific communication protocols, particularly in situations involving extended pet stays or complex medication regimens. Contacting Banfield Pet Hospital directly at (503) 254-6174 or +1 503-254-6174 to engage in a detailed discussion about their extensive range of services, the specifics of their wellness plans (including medication coverage), their established communication practices, and any currently available promotions is strongly recommended to empower pet owners to make a well-informed decision regarding their cherished animal companion's healthcare and pharmaceutical needs.
Banfield Pet Hospital Photos










Banfield Pet Hospital Location
12114 NE Glisan St, Portland, OR 97220, USA
Reviews
Disappointing Experience at Banfield I had an incredibly frustrating experience at Banfield recently. I brought my kitten in for care, and she ended up staying there for over nine hours with very little communication from the staff. I understand that vet clinics can get busy, but the lack of updates and transparency about her condition and wait time was unacceptable. When I finally got her back, I was disappointed with the overall care and attention she received. After such a long stay, I expected a more thorough assessment and clear next steps, but instead, I was left with more questions than answers. Given the long wait and poor communication, I won’t be trusting Banfield with my pet’s care in the future.
Mar 01, 2025 · Roksolana ChukhriiI brought my cat here oct/31 and my dog here today nov/3 for each of their introductory visits for my new wellness plan. I showed up like 15 minutes early for each appointment and was seen right away. Front desk was very helpful for scheduling and breaking down payments as well. Both appointments went really good, the doctors and vet techs seemed helpful and like they knew what they were talking about, and I didn’t feel like they were pushing or trying to sell extra. For the cat, she needed a flea preventative so they got me a 6 month supply of Revolution. She’s indoor only but ever since I got the dog were in and out a lot and I noticed her grooming a lot more. The Revolution must have killed any fleas she had because she is back to her normal grooming behavior. They also got her up to date on her vaccines and sent us on our way. They also sent me home with her heartworm preventative. For the dog, she was due for a preventative as well so we got her a 6 month supply too. I had a few concerns and the doctor came in and addressed them all with me, I really appreciated that. They also got her some prescription antibiotic wipes to prevent any itchiness and stuff. All in all, for both animals I left feeling confident in their care, I found the staff to be very friendly, and I felt my money was well spent.
Nov 04, 2024 · Mike SeveranceWe've visited several Banfield locations over the years for our two dogs, and this one is by far our favorite. One of our dogs struggles with anxiety at the vet and can be a bit uncooperative -- at other clinics, it’s often clear they aren’t eager to work with her. That wasn’t the case here. The team approached her with so much patience and care, which in turn made us feel supported. They also took the time to thoughtfully address our concerns about scheduling a dental cleaning after a previous experience at another clinic left us hesitant. I highly recommend Dr. Mertens and the vet tech we saw, Ryan -- they did a great job of explaining our options!
Apr 04, 2025 · Keira LauhiwaI only had to take my pets to this location once and they sold me on pet insurance for 3 cats and without my knowledge due to it being in the fine print of the contract if the fee wasn't paid every month it was going to keep charging me so two years later I have $4k in collections which is more than I've ever spent on my pets and I have found other care for them outside of Banfield
Feb 27, 2025 · Elyssa ShippBoth my pets have been patients here. I find them to be a very clean, knowledgeable, friendly place. I have nothing bad to say about them. My kitty's chipped and I'm very happy to know I have some hope if something goes wrong.
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