Banfield Pet Hospital

My baby loves the people that take care of her but wish they didn't want her to take medicine before her appointment so they could see her real personality and could see how wonderful my baby is .when herself and not on pills

Please do not come here if you are not on their monthly subscription service, they will just recommend you go elsewhere. This is not a walk in clinic, you need to be a member in order to get any sort of service or affordable care. We used to have my cat on their monthly service, before realizing we were spending more money on the service than we ever would on individual visits. My cat has had urinary issues in the past, and the day before I made the appointment he urinated a large amount of blood which prompted me to make the appointment. I spoke with a very helpful and kind person who made the appointment for today at a 7:15AM drop off. When I got there, I was asked by an already irritated person at reception whether or not my cat has urinated since the incident with the blood. I was unsure, so they told me that since their Doctor wasn't in for another 40 minutes to check for a blockage I needed to go to an Emergency vet. I asked if I could just wait for the doctor, to which she told me that I could but that since I wasn't a member I was just going to waste my money and time and should just go elsewhere. This person displayed more irritation with each word, and it became very clear that I made a mistake going there. While I completely understand that they needed to ensure my cat's situation wasn't an emergency, and that since I wasn't a member I might indeed waste my time and money, but did I need to feel like showing up to an appointment I scheduled was such a problem for this person? We have used Banfield for years, and to come away feeling like this - like I will never go back or recommend their services to anyone - is incredibly disappointing. A large amount of my cat's medical history is with Banfield and I feel like I made a mistake by even going the first time at all.

We made an appointment weeks in advance for our puppy the day we picked her up only to have them call us and cancel it less than a week before without any reason and without giving us any other options. We have been using banfield at a different location with our other dog for two years using their full insurance and have never had a bad experience which makes me think it’s specifically this location.

(This is on behalf of the Nakata family, and their cat Garcia). I, Ron Nakata, strongly discourage using corporate veterinary clinics like this one and urge pet owners to consider small, owner-operated practices instead. My experience at this clinic was riddled with excessive fees, unclear charges, and poor service quality. Here’s what happened: 1. Initial Visit Charges (October 24, 2024): I brought my pet in for teeth cleaning evaluation and vaccines, which cost a total of $645.78. This included a baffling “hospital administration fee” of $155.13, along with an external provider fee that was never clearly explained. 2. Dental Cleaning Appointment (December): The bill skyrocketed to $1,016.81 during this visit. While my pet was sedated, I approved full-mouth X-rays (I am a retired Dentist) for an additional $282.73, expecting a thorough diagnostic result. However, the X-rays turned out to be incomplete, missing the upper posterior teeth entirely—making them nearly useless and their diagnosis, erroneous. 3. Additional Ear Infection Charges: During the December visit, the vet discovered an ear infection, charging $64.78 for an ear swab, cytology, and stain. I was told to schedule a follow-up appointment. At the follow-up visit on December 23, I was charged $90.95 for the office visit and another $64.78 for ear swab and cytology, 𝗱𝗲𝘀𝗽𝗶𝘁𝗲 𝗯𝗲𝗶𝗻𝗴 𝘁𝗼𝗹𝗱 𝘁𝗵𝗲𝗿𝗲 𝘄𝗼𝘂𝗹𝗱 𝗯𝗲 𝗻𝗼 𝗰𝗵𝗮𝗿𝗴𝗲. 4. Inconsistent Communication and Price Gouging: The total cost of services came to $1,152.06, filled with unexplained fees and repeated charges. The front desk provided conflicting information, and the overall experience felt exploitative. Why I’m Leaving This Clinic: This clinic’s policies prioritize profit over pet care. They add unnecessary charges at every step, similar to the price gouging seen in other industries. Unlike essential expenses like food or gas, pet owners can choose to take their business elsewhere—and that’s exactly what I’ll be doing. Advice to Pet Owners: Support small, owner-operated veterinary practices. These clinics are more transparent, personal, and focused on providing genuine care.

I have never had a bad experience here, some are better than others, but overall the staff is amazing time after time. Thank you to Dr. Gorman and the whole team on Saturday that took care of my dog Moon. Dr. Gorman was great, answered my long list of questions and followed up promptly after bloodwork, I felt informed but also at ease. Banfield as a corporate company sometimes is overly expensive and irritating to deal with compared to past vets which is why I left a star off.