
Banfield Pet Hospital
Pet HospitalNorth CarolinaDurham CountyDurhamInterstate 85 CorridorNorth Pointe Drive
1720 N Pointe Dr, Durham, NC 27705, USA
3.0
Dr. Zamborsky and Kristina were so kind, along with all of the staff when we had to put our dog down. They gave us all the time that we needed, even though we ran past the time they were open. The staff later wrote us a condolence card for our loss. By far, the best customer service we have ever had. Thank you from the bottom of our hearts.
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Overview
- (919) 620-8142
- www.banfield.com
Hours
Pet Hospital
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Banfield Pet Hospital Introduce
Welcome to the introduction of Banfield Pet Hospital, a well-regarded name in veterinary care, now potentially extending its services and expertise to pet owners in Singapore. As a prominent platform in the Pet Hospital category, Banfield is dedicated to providing comprehensive and compassionate care for your beloved animal companions. While the provided information originates from their Durham, North Carolina, USA location, the principles and services they offer are indicative of the quality you might expect should they establish or partner with facilities serving the local Singapore community.
Based on the information available, Banfield Pet Hospital in Durham, NC, is located at 1720 N Pointe Dr, Durham, NC 27705, USA. They can be contacted via phone at (919) 620-8142 or mobile phone at +1 919-620-8142. While this specific contact information is for their US location, it serves as an example of their accessibility and commitment to client communication. Should Banfield establish a presence in Singapore, local contact details will be provided to ensure seamless access to their services.
Although we don't have specific details about a Banfield Pet Hospital environment within Singapore, we can infer the likely standards based on their established reputation. Typically, a Banfield Pet Hospital aims to create a welcoming and comfortable environment for both pets and their owners. This often includes:
A clean and modern reception area designed to minimize stress for visiting animals.
Comfortable examination rooms equipped with the necessary tools for thorough check-ups and consultations.
Well-maintained surgical suites adhering to strict hygiene and safety protocols.
Potentially on-site laboratory facilities for prompt diagnostic testing.
Depending on the scale of the facility, they might also include areas for pet boarding or grooming, further enhancing their service offerings.
The core of Banfield Pet Hospital's offering lies in its comprehensive range of veterinary services. These typically encompass:
Preventive Care: This is a cornerstone of their approach, focusing on maintaining your pet's long-term health and well-being. Services may include routine wellness exams, vaccinations tailored to your pet's needs and local risks, parasite prevention (such as heartworm, flea, and tick control), and nutritional counseling.
Diagnostic Services: When your pet is unwell, accurate diagnosis is crucial. Banfield is likely to offer a range of diagnostic tools, potentially including digital radiography (X-rays), ultrasound, and in-house laboratory services for blood work, urinalysis, and other tests. This allows for quicker results and faster initiation of treatment.
Dental Care: Recognizing the importance of oral health, Banfield typically provides comprehensive dental services, including routine cleanings, dental examinations, and treatment for dental diseases.
Surgical Services: Their experienced veterinarians are likely equipped to perform a variety of surgical procedures, ranging from routine spays and neuters to more complex soft tissue surgeries. They would adhere to stringent surgical protocols and prioritize patient safety.
Emergency and Urgent Care: While the provided information doesn't explicitly detail emergency services at the Durham location, many Banfield hospitals offer care for urgent situations during their operating hours. If a Banfield Pet Hospital establishes itself in Singapore, it is important to inquire about their emergency protocols and availability.
Nutrition and Weight Management: Recognizing the link between diet and health, Banfield veterinarians often provide guidance on proper nutrition and develop tailored weight management plans for overweight or underweight pets.
Behavioral Counseling: Addressing behavioral issues is an important aspect of pet care. Banfield may offer advice and support for common behavioral concerns, or refer you to veterinary behavior specialists if needed.
Microchipping: This simple procedure provides a permanent form of identification for your pet, significantly increasing the chances of a safe return if they ever get lost.
Based on the customer reviews provided, a significant feature of Banfield Pet Hospital is their commitment to exceptional customer service and compassionate care. One review highlights the kindness and support shown by Dr. Zamborsky, Kristina, and the entire staff during a difficult time when a pet had to be put down. Their willingness to extend time beyond closing hours and the thoughtful gesture of a condolence card demonstrate a deep level of empathy and dedication to their clients. This level of care suggests that Banfield prioritizes the emotional well-being of pet owners alongside the physical health of their animals.
Another review praises the veterinarians for having the best interests of the dogs at heart, particularly noting their experience with a more challenging breed like Huskies. The reviewer emphasizes the staff's understanding and consistently positive experiences, strongly recommending the office. This indicates a team of knowledgeable and adaptable professionals who are capable of handling the diverse needs of different pet breeds and temperaments.
While specific promotional information for a potential Banfield Pet Hospital in Singapore is not available, it is common for veterinary practices to offer various promotions to attract new clients and encourage preventative care. These might include:
Welcome offers for new clients: Such as discounts on initial examinations or vaccinations.
Wellness plans: These bundled packages often include routine check-ups, vaccinations, parasite prevention, and dental care at a discounted rate, promoting proactive health management and budgeting ease for pet owners.
Seasonal promotions: Such as discounts on specific services during certain times of the year (e.g., flea and tick prevention in warmer months).
Loyalty programs: Rewarding repeat clients with discounts or special offers.
If Banfield Pet Hospital establishes a presence in Singapore, it is advisable to inquire about any available promotions or wellness plans that could benefit your pet's health and your budget. These plans often represent a cost-effective way to ensure your pet receives consistent, high-quality care.
In conclusion, based on the information from their US location, Banfield Pet Hospital represents a platform within the Pet Hospital category that prioritizes comprehensive veterinary care, a welcoming environment, and exceptional customer service. Their commitment to preventive medicine, advanced diagnostics, and compassionate treatment, as highlighted in customer reviews, suggests a high standard of care. Should Banfield Pet Hospital extend its services to Singapore, local pet owners can likely expect a dedicated team of professionals committed to the health and well-being of their animal companions. We encourage local users to stay informed about any potential establishment or partnership of Banfield Pet Hospital in Singapore to benefit from their expertise and caring approach to veterinary medicine.
Banfield Pet Hospital Photos










Banfield Pet Hospital Location
Banfield Pet Hospital
1720 N Pointe Dr, Durham, NC 27705, USA
Get directionsReviews
Dr. Zamborsky and Kristina were so kind, along with all of the staff when we had to put our dog down. They gave us all the time that we needed, even though we ran past the time they were open. The staff later wrote us a condolence card for our loss. By far, the best customer service we have ever had. Thank you from the bottom of our hearts.
Mar 30, 2025 · Lyndon ShaveEvery Vet we have seen there have had their best interest of my dogs in heart. We own several Huskies and they’re not an easy breed, but all of the staff know that and all of our experiences have been 100%. Definitely recommend this office!!
May 02, 2024 · Melinda CarverOur wiener dog was terrified at the groomers, while they attempted to give her a pedicure. Unfortunately, after a really good try, they couldn’t complete the service and suggested to go over to the clinic. Tremaine came out, and our dog practically skipped away with him, tail wagging! The pedicure took no time, and our sweet dog couldn’t have been happier! Tremaine had a wonderful energy to him, that put our dog at ease instantly. Please ask for him at your next visit! I’m still talking about the experience!
Apr 18, 2025 · Kristen Miner DismukesCancelling Banfield forever for all three of our pets after the experience we had today. Our cat unfortunately ate some string and has been throwing up. It's been a lot to deal with this morning, my husband took work off and we have been running around. I ended up at the wrong PetSmart and when I called they let us come in anyways. Whoever is at the front desk today needs a raise. He was sooooo nice and understanding 10/10 However. They said they were going to do an x-ray and after thinking about it we questioned if a cotton string would even show up on an x-ray. I wasn't there but my husband was. Basically we decided an ultrasound might be better but they don't do ultrasounds so he took our cat to an emergency vet who can do both if needed. They had him pay $98 because he signed something at the front saying there would be an emergency fee even though we were taking her somewhere else. So we can't legally argue because they have a signature. I get it. I get that you should read everything you sign and that's our fault but anyone who has signed anything (especially when there's an emergency) knows they aren't reading every detail and you rely on the staff to educate you on the details. He called me IMMEDIATELY after he checked her in and described the fees to me which included the exam and x-ray and whatever else. Nothing about a $98 fee just to have the appointment slot ? Apparently the vet stopped a surgery to triage our cat who is literally in ZERO distress currently. And I don't even understand why an entire surgery was stopped??? Seems stupid. Regardless. Because the vet did this and "triaged" our cat we have to pay $98 just because they took her to the back. Mind you he took her to another vet within 8 minutes of getting to Banfield. ? Feels like we were taken advantage of in a difficult time. We are just concerned about our baby and are trying to do the right thing for her and we just wasted a hundred dollars because that's what Banfield cares about. 💰💰💰 But what really pushed me and my husband over the edge was the fact that the vet tech came out and clapped in his face while she was explaining things. He was clearly upset about having to pay this ridiculous fee when they did nothing for our cat and we just wanted care elsewhere. She clapped at him. So not only did we pay for nothing but we were disrespected by staff. Disgusting behavior. Literally disgusting. The only good thing about this place was the guy at the front desk. My husband is now at an emergency vet and it's been 1000000x better of an experience and he's been there for like 10 minutes. It's already cheaper as well. We will absolutely be cancelling our Banfield forever for all of our pets. Shameful. I've used Banfield for 10 years. It's unfortunate.
Apr 17, 2025 · Aspen ScottI have never had a problem with Banfield employees or Dr's they have amazing staff and physicians. I have been taking my babies there for close to 15 years. Seen Dr leave, move, but they always get good ones to replace them. I be taking my babies there as long as they live. ❣️❣️🐾
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