Banfield Pet Hospital

I brought my cat in for a ringworm test and was shocked by the clinic’s approach to treatment. Two days after testing positive, I was informed that the only option was to have my cat completely shaved and bathed three times a week for eight weeks—a recommendation that seemed both extreme and unmanageable for any pet owner. When I expressed my concerns and asked if the clinic could help with the grooming, they agreed and scheduled an appointment for that same week. However, after arriving at 10 AM for the appointment, I received a call at 2 PM stating they couldn’t provide the service due to an inadequate bathing area. No satisfactory explanation was offered for this sudden change, leaving me frustrated and confused. To make matters worse, when I went to pick up my cat, she was handled as if she were contagious—placed in a carrier and kept at arm’s length in full protective gear, which felt both dehumanizing and disrespectful. The only bright spot was a kind receptionist who went out of her way to console me and recommend another clinic. In the end, I still ended up paying for a range of medications that I later discovered were unnecessary. My cat only needed one antifungal treatment—easily available elsewhere at a far lower cost. It now appears that the clinic’s main objective was to keep me coming back for excessive and unnecessary services, rather than providing effective and compassionate care. Overall, I’m extremely disappointed by the lack of transparency, the poor service, and the extra costs incurred. I would not recommend this clinic to any pet owner seeking honest, affordable, and respectful veterinary care.

We left the Oxnard Banfield because though we are on a plan, we could never get an appointment. We were literally paying for no service! We then switched to Thousand Oaks and I am so glad that we did. They are much more polite there and Dr. Harris is just an amazing veterinarian. I highly recommend them.

I will NEVER EVER return to this Banfield. These people are extremely rude and incompetent. They have my pets file completely messed up to the point that I had to argue with rude receptionist about my pets medicine that the doctor prescribed refills on yet never properly notated this. Therefore for the past two months that I have called trying to get refills they have tried to deny me and the last receptionist named Monica spoke to me very poorly and like I was completely incompetent. She wanted to talk over me and try to make it like I was mistaken or lying either one. When I advised her i was already on my way she told me “ do not come because they could not give me my meds”This entire staff does not know how to do their jobs correctly. On top of the MALE receptionist giving me the wrong flea medication and charging me for it and then being advised it could have killed my dogs by Monica due to them being on a heart worm preventative already and how dangerous of a mistake this is. She did give me free flea meds for 6 months and a $15 dollar discount on my apoquel but this truly does not rectify their behavior. She also advised me how screwed my file was from the doctor and whoever else not properly notating things in my file. She had no issue letting me know about her coworkers mistakes but never once apologized for her extremely degrading and disrespectful tone. These people are negligent and act like they know more than the pet owners about their own pets. At no point did the shift lead try to come out and speak with me nor when I asked for her name was I given it. They strictly want your money. And have zero respect for clients because if they did this behavior would not be tolerated and these dangerous errors would not be occurring. Be careful if you decide to go here and pay attention to what they give you medication wise just to be safe, because they are not. I truly believe this Banfield does not care it’s strictly money. Here is a pic showing I have refills.

Love this Applebee's. Applebee's in general has solid food. The one issue i do have is when ordering steaks....they can never cook it perfect. Its either too pink or overcooked. This is a go to weekend spot i enjoy. Happy hour

Dear MISS SHAY/SHAE, I DONT think this is the profession for you. This review is here due to her attitude IN FRONT of pet parents. I've been coming to this Banfield location for a while now and never experienced any uncomfortableness until today. She was standing there doing. just standing there actually, she was asked by another staff member if she would like to take my cat and I to one of the rooms and in this annoyed tone, did not even try to mumble/hide it, said "No." She must have been busy, you know, just standing there, I didn't feel welcomed. I thought maybe she is uneasy around cats or something, trying to understand, but then why work at a vet where it is primarily dogs and cats? I got into the private room and I didn't complain, I just asked for her name. I heard staff out in the lobby acknowledge there was a probable issue in room 1 (where I was waiting), again I didn't complain, just asked for her name. Staff took my cat to the back area and I was waiting in the private room until they would bring her out to me again. The walls are thin, I can hear everything. The 2 staff members at the front desk were super nice (always have a pleasant experience with them every time I go) and I heard them calling for Shay/Shae repeatedly, she came from the back and said loudly, "You couldn't have called me at the worst time!" I can understand people joke around and can be sarcastic, that tone was not it. She said some other stuff I couldn't quite recall but she was just super unpleasant to hear, just negativity. At that point I just started feeling uneasy, hoping she was not assisting with my cat at all if she wasn't at the front lobby area. If she's acting that way in front of pet parents, how is she when they're not around? So if anyone sees a blonde with tattoos on her arms, her name is probably Shay/Shae, probably having a terrible time and has no shame in not hiding/controlling her emotions.