Banfield Pet Hospital

Had to say goodbye to my sweet boy Gunner this week, and I just wanted to thank the staff here for treating him with the love he deserved in his last moments. This was the hardest decision I ever had to make, and I appreciate the support and compassion from Dr Adam’s assuring me I was doing it out of love and in my best friends best interest.

I have a deaf dog and the care he received from the team at lake pleasant parkway was above and beyond. They took their time and went slow with him so he didn't get scared and I was able to be right next to him the whole time because they didn't take him out of the room. I always leave this location happy and so is my pup.🥰

Took my dog in on 9/21 for a vaccine. Was informed this vaccine requires a 3 week booster after. Scheduled for today 10/12. On the 9/21 I was very clear to ask if there would be another charge on the 10/12 appointment date for the booster. The tech who helped me and cashed me out on 9/21 informed me that I would not have to pay anything on 10/12 as it’s just a booster. And the charge on 9/21 covers both appointments. I arrive at today 10/12 I’m told today’s visit is going to cost me $82??? Seems like there’s a pattern of miscommunication with clients based on other reviews at this location. Don’t tell customers the booster is covered if it’s actually not…

Dropped off our dog at 7:30 am, was told our dog would be ready after 1pm. 2:30pm rolls around with no update, so we call. It was past 3:30pm and Dr Adams was terrible with giving miss information, only wanting to upsell treatment for arthritis and wasn't willing to listen to me as I spoke calm and polite but want to know why they told us anytime after 1pm. By not keeping their 1pm time this caused us to make to arrangements for someone else to do pickup at an additional cost to us because we need to go to another important appointment. Dr. Adam intentionally hung up on me. So unprofessional and doesn't want to understand others concerns. Will never use her in care again. Worse rated Banfield office in comparison to others in area, now I know why.

We have been using this location for over 7 years. We love Dr. Knisely, he always goes above and beyond for all of our dogs. Our Great Dane loves everyone there, and we have never had an issue with customer service or scheduling an appointment. Thanks for taking such care of our babies!!