Banfield Pet Hospital

I am deeply disappointed with the care and service provided by Banfield Pet Hospital’s Castle Rock location. My puppy, Skylar, experienced multiple instances of negligence, including being given the Leptospirosis vaccine too early and nearly being administered an unnecessary second dose of the influenza vaccine due to staff errors. These mistakes reflect a lack of attention to detail and put her health at risk. When I decided to terminate my wellness plan due to these issues, the process was unnecessarily stressful. Despite agreeing to pay the termination fee, I was threatened with collections while actively trying to resolve the payment. Communication was poor, and the staff seemed uncoordinated and unprofessional throughout the process. While I ultimately paid the fee in full, the lack of accountability and empathy from Banfield made this a frustrating and distressing experience. I cannot recommend this location to other pet owners and hope they take immediate steps to address their systemic issues.

We love the care Banfield gives to our dog & cat! Everyone is lovely and cares about their job of pet care! The only problem is a constant changing of Docs. I never know which Doc will be taking care of pets from one visit to the next…otherwise best Pet Clinic!! We do like Dr. Miller!

The short intake lady w/tatoos was very rude to my wife and me (2nd time to me) while checking in my boxer She failed to ensure we received the after care stitched wound instructions for our boxer. We'll my boxer chewed off his stitches. He now has an opened wound. Our poor baby boy has to be put under and restitched.. They are taking zero responsibilities for failure to provide instructions to us.

This place it NOT a hospital. My pup suffered 1 week before having to put him down yesterday 4 hrs after stopping at Banfield and being told there’s no doctor to see him. A WEEK IN PAIN SINCE LAST SATURDAY BECAUSE THERE WAS NO DOCTOR TO SEE HIM ON 4/16!!!! The pet hospital told me that if Banfield would have seen him and given me recommendations, we could have taken preventive action sooner. 11 hrs after putting my fur baby to sleep I check the Banfield app to complain and now my pup has been removed from the app. It’s like since he passed, all his records were deleted. Are you serious!? You should change your name from Banfield Hospital to Banfield clinic because you are deceiving people by promoting yourself as hospital. Also “walk in” my a$$…. Both times I’ve walked with him & I’ve been turned away. So excatly what am I paying a health plan for?? I’m going to remember walle for how he was& his last painful moments, but Banfield - your lack of service and compassion that we received for our injured animal is a far cry from the services you promote. Here’s a last photo of walle before he passed away yesterday. The “I’m sorry for your loss” will never bring back the pain you have caused our family. Twice my pup walle suffered with you - being turn away this last time when I begged for someone to see him. Several hours later he lost full mobility in his hind legs and the time before that he was choking and was turned away too. Confused as Banfield “hospital” is not really a “hospital”!?!?!? Please change your name to Banfield Clinics.

As a pet parent Banfield Pet Hospital is a Great choice. 1) We can pay for our pets(s) care monthly. 2) The staff communicates efficiently and explains checkup results. 3) Friendly and knowledgeable staff.