Banfield Pet Hospital

I recently visited Banfield Pet Hospital to get advice on the best supplements and cat food for my healthy cat. Instead of giving me helpful recommendations, the nurse, vet and front desk woman were more interested in chatting with each other. When they finally spoke to me, they insisted I make an appointment with them, which would cost about $200, just to get advice on supplements and cat food—not even to purchase the actual products. I was simply trying to find the best options for my cat, who means the world to me, but it felt like their main concern was pushing for an expensive appointment rather than genuinely caring about my pet's well-being. Very disappointing experience.

We've been coming here for years. The staff is always professional and friendly. Doctors are helpful and explain things each visit. We appreciate the great care we receive here.

The front desk specialists are always very nice and helpful with answering my questions. It's always a pleasure to talk to them. They provide a friendly and professional service to us and our pets.

0 0 0 they suck. Made an appointment online they tried to cancel saying the vet had surgery that day, well they should have blocked the time frame out all banfields near me were booked up I was willing to drive way out of my way to get treatment since I pay an annual fee to have my cat seen asap.end result he passed. Would not recommend banfield to anyone not even for 1 flea

Scheduled an appointment with them which I love an hour away but I wanted my cat to be seen because I felt it was important and I pay for a plan so I made the fastest appt I could. They call me on a Monday saying that appointments made online were drops offs. Well it say schedule an appt not drop off than told me to take my car to an emergency clinic but I pay for a plan for him to be seen with them. It does not specify on website drop off appointments it says schedule an appointment. I had to argue to get an appointment and the end result is I lost my baby. This company is only about making money not the actual care of the animal I wouldn't recommend them to anyone.